Avoid this company at all costs – completely unprofessional and misleading.
Their customer service is an absolute nightmare. They constantly change their policies, contradict their own written statements, and refuse to take responsibility for their mistakes. First, they promised to cover return shipping and issue a full refund, then backtracked multiple times, giving inconsistent excuses.
Dealing with them has been one of the most frustrating experiences of my life. Their support is incompetent, their communication is unreliable, and their handling of refunds is deceptive. This company has no regard for its customers – stay far away!