I wasn't satisfied with my order. This time. I needed to add something additional to my order and they messed it up completely. I only needed one additional 2 meat platter with sides and they gave a... Leggi di più
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EZ Cater is my ultimate company meal planning tool! It's seamless design, amazing restaurant options, and great customer service make it so easy to feed your team. Thank you!!
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ezCater is a lifesaver for anyone juggling a busy schedule. It takes the stress out of organizing food by handling the communication for you. Anytime I’ve had a question or needed a quick fix, their s... Leggi di più
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I love having the option to search and compare multiple catering services within one easy-to-use portal. It's also helpful to search for vendors that offer dietary alternatives. Though it would be gre... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
We make it easy to order food online for meetings. From routine office lunches to offsite client meetings, from 5 to 2,000 people, ezCater connects people with reliable local caterers and restaurants. And we're not just a great web site. We're real people, ready to help. Call us and a real Catering Agent will answer. No "Press 1" nonsense.
Scritti dall'azienda
Informazioni di contatto
40 Water Street, Floor 5, 02109, Boston, MA , Stati Uniti
- 1-800-488-1803
- support@ezcater.com
- www.ezcater.com
4,5
Eccellente
19.395 recensioni
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Absolute clown show
As a operator I could not be more disappointed with this company.
Lets clarify a couple key aspects. Customers would like a order, businesses make the order. "EZ" by its very definition is a middle man.
However they attempt to control and even threaten the people they NEED to survive and thrive and they do it with automated text messaging where you cannot contact a Human Being.
My most recent situation involved a order being placed on 9-25 for a 9-28 delivery. However due to other large orders I had already scheduled for the delivery time requested, I asked for a change in delivery time to a earlier time.
TWO full business days came and went with no response of any type from "EZ" until 6:35 pm EST (it's important to note my biz hours are 630am until 3 pm) so a full 3.5 hours after the end of my biz day and with less than 12 hours notice "EZ" told the customer they could have a delivery for 9 minutes after my doors open the next morning. ANYONE with ANY clue how restaurants operate know that to rearrange staffing andnl prepare for a large order takes time and effort. Hence why I put the request in 2 FULL DAYS AGO. "EZ" dropped the ball, "EZ" failed to communicate efficiently and effectively (free hint stop with the automated bullshit, hire some humans to man accounts, assign account reps who can handle issues...you know spend money on YOUR infrastructure) resulting in the customernbeing frustrated with experience and canceling the order.
Furthermore this is coming off the heels of me receiving a TEXT message THREATENING me with "probation" due to a previous order running...wait for it...5 mins behind schedule during the course of my normal biz hours and a peak times.
Here's another free hint, hire Restaurant people to run your company, not app nerds who don't have a good app and don't know anything about operating a food service business...sitting in offices dreaming up ideas that aren't practical. Telling the people you work for (the customers and operators pay you, not the other way around you know that right????) To fill out worksheets and scan QR codes and take pics as "evidence" is never going to work, I would no more go to that extra effort than I would rob a bank. You've lost your collective minds, you have no clue what you're doing and you're FAILING.
SO here is my automated "threat" fix everything about your business model asap before the entire Restaurant community tires of shtick and you become obsolete and extinct
27 settembre 2025
Non scritta su invito
Risposta di ezCater
Hello, Steve
We’re truly sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. We understand how critical clear, timely communication and realistic delivery expectations are for operators, especially when managing multiple large catering orders.
Our Partner Success team is here to help clarify any concerns, review this specific situation with you, and provide the support you need moving forward. We’d like the opportunity to connect with you directly to address your experience and ensure you have the right resources and support in place.
Please reach out to us at partnersuccess@ezcater.com, and one of our specialists will be happy to work with you.
Thank you again for sharing your perspective—we value our catering partners and are committed to improving your experience with ezCater.
- The ezCater Team
Great Delivery - Not so great freshness
The set up person was so great. He took time stop and explain what the various foods and toppings, and helped me set the buffet up for my group. Was not thrilled with some of the lettuce choices for our salads. It did not seem as fresh as I had hoped. For the cost, I had thought the quality and freshness would be better. Also had a 20 minute or so delay due to a hot item not being finished at the pick up time.
18 settembre 2025
Non scritta su invito
Risposta di ezCater
Hi Jill — thank you for sharing such thoughtful feedback. We’re so glad to hear your setup person made a great impression and took the time to walk you through everything — that’s exactly the kind of story we love to hear! 💚
We’re sorry, though, that the freshness of the salads and the delay with the hot item didn’t meet your expectations. We’d love the opportunity to connect and make this right — please reach out to our 24/7 support team at your convenience so we can follow up directly.
We truly value your feedback and appreciate you giving us the chance to serve your group. We’d love to make your next experience even better.
— The ezCater Team
Food never showed up, would not recommend to anyone.
Food never showed up. They called 5 minutes before delivery time to ask if we could pick it up an hour away, even though we ordered delivery—no solutions offered on their end. Would not recommend to anyone.
24 settembre 2025
Non scritta su invito
Risposta di ezCater
Hi Carl — we’re truly sorry to hear about this experience. That’s not the level of service we want for any of our customers. We’ve tried reaching out a few times to connect and make things right, and we’d really love the opportunity to do so.
Please reach out to our 24/7 support team at your convenience so we can follow up directly. We truly value your feedback and hope to turn this around for you. 💚
- The ezCater Team
Won’t Use Again
I placed a catering order for delivery to one of my customers. At checkout, I changed it to “pick-up.” The order was sent to a location an hour away from my customer, which I didn’t realize until I went to pick it up. I had to place a 2nd delivery order so my customer had the meal I promised to provide, and they wouldn’t anything to help me. I filed a Dispute and no one will respond to me (there’s no one you can speak to directly).
14 agosto 2025
Non scritta su invito
Risposta di ezCater
Hi Michelle,
Thank you for sharing your experience with us. We’re very sorry to hear about store location mix up on your order. Your feedback is very important to us, as it helps us better understand what matters most to our customers.
We attempted to reach out directly multiple times, and we’d love the opportunity to make this right and discuss how we can better support your future orders.
Please feel free to contact our 24/7 customer service team anytime at 1800-488-1803 or support@ezcater.com. We look forward to hearing from you.
- The ezCater Team
No utensils and messed up pizza
We ordered pizza from Mortadella Head. One of the pizzas arrived completely mangled and destroyed. The pizza had been tossed around in the box, all the toppings came off and the pieces were mushed.
We requested plates, silverware, and napkins. These did not come with the food and we had to scramble to find napkins and plates to use. I caught the delivery person and asked where they were, and they said they were not given anything.
19 settembre 2025
Non scritta su invito
Risposta di ezCater
Hi Biotech,
Thank you for sharing with us your experience with this order. Your feedback is highly valued, and we take these concerns seriously. We are so glad we got to talk to you today and work together to come to an acceptable resolution. We are grateful for the opportunity to continue working with you on your food for work needs.
Have a great day!
-The ezCater Team
The delivery person was awesome!
The delivery person was awesome!
17 settembre 2025
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Risposta di ezCater
Hello,
We're so happy to hear that our delivery person provided you with awesome service. Thank you for your positive feedback; we appreciate it.
- The ezCater Team
ezCater and Jason's Deli - 5 Stars
The selection sorted by food and services on ezCater is such a time saver. We have used Jason's Deli in the past and they are fantastic. Food is good, and the delivery is on time. Love Jason's ability to provide tableware and ice. Will definitely use them again!
17 settembre 2025
Non scritta su invito
Risposta di ezCater
Hi Michelle,
We're happy to hear that our platform saved you time and that you enjoyed your experience with Jason's Deli. We appreciate you mentioning the food quality, on-time delivery, and tableware. Thank you for your positive feedback; we value it greatly!
Have a great day!
-The ezCater Team
EZ Cater Needs a Smarter, More Reliable System
As a restaurant operator who takes pride in accuracy and service, it's incredibly frustrating to deal with a platform that makes disputing orders feel like jumping through hoops. EZ Cater’s current process—requiring links, steps, and hours of surveillance footage—is not only inefficient, it’s unrealistic for busy operators. In our case, three employees verified the order was correct before it left our store. So when a customer claims items were missing, we’re left wondering: is it dishonesty on their end, or are drivers mishandling or even stealing food?
To make matters worse, late deliveries are a regular occurrence—about 50% of the time. That reflects poorly on us, even when we’ve done everything right.
EZ Cater needs to implement a better system:
- Real-time delivery tracking and accountability
- Streamlined dispute resolution that respects restaurant time constraints
- Stronger checks on driver reliability and customer claims
Restaurants like ours work hard to serve communities and support fundraisers. We need partners who match that level of integrity and efficiency.
16 settembre 2025
Non scritta su invito
Risposta di ezCater
Hello, Adam
Thank you for taking the time to share such detailed feedback. We truly value the effort restaurants like yours put into ensuring accuracy and supporting your communities, and we understand how frustrating it can feel when our processes add unnecessary burden.
We are actively working to improve in the very areas you’ve highlighted. Our goal is the same as yours: to ensure every order is handled with the integrity and efficiency you expect. We’d welcome the chance to connect further to hear more about your experiences and explore how we can partner better—our Partner Success team is available 24/7 to support you.
We’ve also emailed you some quick links that will help with our Food Ready for Pickup tool, which we hope will make the process a little easier right away!
-The ezCater Team
Please consider contacting restaurants…
Please consider contacting restaurants directly over using Ez cater as of October they are enforcing policies that make it clear they no longer care about small businesses they only care about large companies I have worked with them for 10 years with multiple businesses it is absolutely deplorable the way that they are conducting themselves and their refusal to find a resolution
17 settembre 2025
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Risposta di ezCater
Hey Zachary,
Thank you for taking the time to share your perspective. We’re truly sorry to hear about your disappointment. We’ve recently updated some of our policies with the goal of better supporting both our customers and our catering partners, because we believe success for one should mean success for the other.
Your feedback is important to us, and we’d love the chance to connect directly to learn more about your experience. Our Partner Success team is always available, and we’re committed to improving how we serve you and our partners moving forward.
For more information, please email us at partnersuccess@ezcater.com or visit our Catering Partner Help Center. https://catering.ezcater.com/en/help
Thank you,
- The ezCater Team
Risposta di ezCater
Hello R.B!
We're happy to hear that your delivery was on time and that you enjoyed the food. Thank you for your positive feedback!
Arrived an hour early, unfortunately.
Food was good, but arrived an hour early. I had already scheduled them to arrive 30 minutes early, so in total, they were an hour and a half early and our cold sandwiches were warm sandwiches when served.
16 settembre 2025
Non scritta su invito
Risposta di ezCater
Hello,
Thanks so much for your feedback! We’re glad we could connect with you directly and make things right. If you ever need assistance with a future order, please don’t hesitate to reach out to our 24/7 customer service team at 800-488-1803 or support@ezcater.com — we’re always here to help!
-The ezCater Team
The site is so easy to use ...
The site is so easy to use and the customer service is outstanding. They are always quick to respond and the caterers always deliver! Love this site!
15 settembre 2025
Non scritta su invito
Risposta di ezCater
Hi Jennifer,
We're so happy and grateful to receive your positive feedback about the consistency of our outstanding customer service team! We are so glad that our catering partners have provided you excellent experiences, as well. Thanks for sharing!
Have a great day!
-The ezCater Team
Large order done extremely well
My order was large and called for a Sunday morning delivery. The order was delivered right on time and was in great shape- everything was completely correct and labled accordingly. I was extremely pleased with all facets of this order.
14 settembre 2025
Non scritta su invito
Risposta di ezCater
Hi Kathleen,
We're so happy to hear that your large order arrived on time and in excellent condition, with everything labeled correctly. We appreciate your positive feedback and are pleased you were extremely satisfied with your order.
Have a great day!
-The ezCater Team
Ordering was easy
Ordering was easy. The person that brought the food was so nice and helpful with setup. On time as promised.
12 settembre 2025
Non scritta su invito
Risposta di ezCater
Hi LBMC Technology Solutions,
We're happy to hear that ordering was easy and that the delivery person provided such an excellent experience, and in a timely manner, no less. Thank you for your positive feedback!
Have a great day!
-The ezCater Team
Makes Life Easier
Easy to order, and the delivery person was right on time, as well as very nice. The food was delicious, too!
10 settembre 2025
Non scritta su invito
Risposta di ezCater
Hi Jenny!
We're so glad ordering was easy, the delivery was on time, and the driver was nice! It's also great to hear that you enjoyed the food. Thanks for your feedback!
-The ezCater Team
I was disappointed in my last order experience. I placed an order and need to go back and add something to the order and they completely messed up the order.
I wasn't satisfied with my order. This time. I needed to add something additional to my order and they messed it up completely. I only needed one additional 2 meat platter with sides and they gave and charge me for 2, 2 meat platters with sides. I asked the representative to call me back and verify my order before placing it and no one called back, they just placed the order and did so incorrectly.
11 settembre 2025
Non scritta su invito
Risposta di ezCater
Hi Nick,
Thank you so much for reaching back out to talk to us about your experience, and we are so glad we were able to make it right with you. We will take your feedback, as well as our findings from the order misunderstanding back to our service team for coaching to ensure success and improvement in the future.
Have a great day!
- The ezCater Team
Great Review
ezCater is very easy to work with, they have a great selection of restaurants to choose from and they are very good at communicating with you.
11 settembre 2025
Non scritta su invito
Risposta di ezCater
Hello Michelle,
We're happy to hear that you find our service easy to use and appreciate the variety of restaurant options. It's great to know our communication met your needs. Thank you for your positive feedback!
-The ezCater Team
On time delivery
On time delivery, fresh made food & accurate order !
11 settembre 2025
Non scritta su invito
Risposta di ezCater
Hello Edward,
We're happy to hear that your order arrived on time , and the order was accurate and fresh! Thank you for letting us know about your experience.
-The ezCater Team
EZ Cater is my ultimate company meal…
EZ Cater is my ultimate company meal planning tool! It's seamless design, amazing restaurant options, and great customer service make it so easy to feed your team. Thank you!!
11 settembre 2025
Non scritta su invito
Risposta di ezCater
Hi Tiffany!
We're happy to hear that our platform is your ultimate meal-planning tool! It's great to know that you appreciate the seamless design, restaurant options, and customer service. Thank you for your positive feedback!
-The ezCater Team
Risposta di ezCater
Hi Rene,
We're happy to hear that our site is convenient, easy to use, and reliable for you. Thank you for your positive feedback; we appreciate it!
-The ezCater Team
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