NRGi Reviews 8,709

I had a wonderful experience with Freja from NRGi. She was incredibly helpful, polite, and patient throughout our entire interaction. Freja took the time to explain everything clearly and made sure al... See more

Called NRGI for advice and questions for our electricity plan since we are moving to Copenhaguen in the next days. We had an amazing customer service, and got through the process really fast and easy... See more

Very helpful customer service in English, for an expat that is new to the energy setup here in Denmark. The representative took 20 mins to talk me through everything, really appreciated!

I just moved to NRGI and got very cheap price for electricity and also ordered for installation of charging box for my electric vehicle. I found Lisbeth is very good at the customer support and she de... See more

I spoke with Maria on the phone without having any clue about the company, the programs, or the payments. My landlord just told me to call. Maria was incredibly patient with me, explained everything... See more

I was supported by Stine who was extremely efficient! I truly appreciated her thoughtful switch from Danish to English, ensuring I felt at ease throughout the call. Her warmth, kindness, and clear... See more

Today I had a nice conversation with a very competent advisor, who explained what are the implications and benefits of installing a charging box. I am pleased with the time I spent over the phon with... See more

I am glad to write this the customer service was very nice .specially the lady who was talking with me name called Maria thank you for good advice and how we can deal this bad situation from the welc... See more

Lovely employee on the phone walked me through my payment plan and set me up with electricity before i arrived. was very helpful

Der var super godt sørvis , Rikke var fantastisk til at fortælle om jer og god til at svare på alle mine spørsmål , alt i alt fantastisk sørvis 😊

A friendly customer care Maria, whom I spoke with is very calm and friendly. Helped me navigating through the login procedure and explained in detail about the billing process

Nrgi Help First call a man name Stefan help whit all problems, really profesional , second call to fix the rest I talked shit Maria she also knows her job, happy to see that Nrhi had pro people n... See more

Maria helped me today by finding a suitable way out of my issue and further, navigated the probable solution. She is skilled and Polite. I wish her all the best And keep going.

I was very comfortable to talk to Tinna. She demonstrated her great professionalism,she answered all my questions and she is very nice and polite. Very nice experience 👌

Great support! Natacha has been extremely helpful and kind, giving me answers to my questions and helping me directly to fill in the information I needed.

Had the pleasure of resolving everything in a few minute long and pleasant phone call with Maria (NRGi Customer Consultant) - with a quick follow up by email.

I call for help, and one guy Stefan fixed all problems in just 2 days, fantastic 👏👏👏 people like this guy deserves to be apreciate 👍💪🤝

Great customer service By the end of the year, a period under which I did not expect to receive much attention from companies in general, I had a problem, and they resolved it pretty quickly and we... See more

I've had a great experience with your company. You're very caring and helpful. Thanks for all your support. I'll definitely recommend you to others!

Philip explained everyfhing clearly, so we as newcomers inDenmark could understand the system and the rules. This is very helpful. He was patient, helpful and competent.

I spoke with Shaha. Nice polite helpful. Outstanding service 👍

Jim provided excellent help, advice and had a great attitude. Very happy with nrgi-s service (and the best customer service) as always.

Excellent customer service All my questions were answered very patiently and ensured that as a new customer I get all details required to take up the subscription

I had a great experience with the customer service and the company itself offers great services. Thank you to Carsten from the customer service for being professional, friendly and available. He shoul... See more

I got very valuable information, also suggestion and good communication . Person who answer my call very nice to help me with all my questions.

Oliver was very helpful. He immediately knew what was I talking about and he solved all issues I had.

Absolutely love! Got poorly treated at Norlys and chose to move over to NRGi instead. I’m very happy with my choice. Way better support as well!

Very nice and precise service. All my questions were answered and sufficient information was provided.

It was very good experience calling your company because there was not long waiting time to talk and the responsible person explained everything for me with patient.

I wanted to take a moment to express my sincere gratitude for the exceptional service provided during my recent interaction with representative Maria from NRGi. Her professionalism, patience, and wil... See more

I dont understand in Danish but it was perdect, great knowlage in emglish! Im very happy

Søren was very professional and have a excellent customer service, he explains very well all the facts, 10 out of 10.

Stefan was super nice and helpful with explaining everything I was curious about :) Thank you!

Very helpful, thoughtful and thorough in handling my questions. Thank you very much!

i got my ever answer clear and the conversation was very good. thank you for your service and time.

Quick and good solution through customer service.

Great telephone service and app.. even for English speaking users! Thank you

Maria helped me with clarifying the overall payment statements and provided a clear solution forward.

He was definetly helpful. He explained everything for dummies to me. Exactely as I needed! Thank you

Good, fast, no complications and very clear explanation.

Thanks for the great service in NRGI with Natacha 👍😊 very good customer service.. thanks again

Freja is perfect helpfull person with great customer care&patient

Very good costumer service! Annette B was professional and kind. 10/10

Great customer support from John Hansen Bojsen! Keep up good work! 👍

Annette was super friendly and very helpful!! Very efficient process.

I called regarding a billing issue which was a little frustrating. However, Maria (the NGRi representative) was exceptionally helpful and walked me through each step to correct the issue. By the end o... See more

As a foreigner, I, sometimes have struggles communicating and getting information from any customer service in general. But I had a nice experience with one of NRGi customer service representative. V... See more

Very good customer service! Even though I do not speak Danish, the customer service was ready to help me out and clearly explain everything and answer all my questions. I would gladly recommend... See more

Direct and quick response to the customers and kind help. Its service was impressive. I made some stupid inquiries due to a lack of Danish knowledge and system, but customer service nicely explained t... See more