Zing Energy Reviews 18

Well managed from start to finish. Easy to get hold of someone at Zing if there was a query. Workers were hardworking and polite. Thanks very much

Zing installed an Air source heat pump and solar panels at my mother's property. Properties need to be well insulated for this type of system to work economically. They identified at the outset that there may be a need for further roof insulation. No additional insulation was provided even though there is clearly a need for it. Trying to get an answer from them was difficult and the last piece of advice they gave was to contact some local company to provide the insulation. I've tried doing this ie contacting a local company but I've had no joy with the most local outfit saying they were just inundated with work. So, I am left in limbo and another autumn and winter is fast approaching.

Took our money and wasted months with internal delays and excuse after excuse for not proceeding. Avoid this company at all costs.

I had External Wall Insulation, Solar panels, a heat-pump and boiler installed. I was not expecting a great service/job based on passed experience with various types of labourers, but the quality of work with Zing restored my faith that there are very good workers out there. They all worked like Trojans and did an excellent job.

The people and workers are great no complaints. It was extremely long hours for them and us and because they were pulled off my house to do another maybe the standard of workmanship suffered. The plastering wasn't great and the skirting boards were just straight bits of wood as opposed to matching them in. Two of my light fittings were broken and they did not replace them but did fit the new ones I bought for free. The problem was after, the heat source is so slow to heat the radiators they did not sign off the solar panels and I am still waiting for EDF to recognise my panels. That bit could have been explained or had help with to do all that. It's expensive to run this system and I haven't been able to use it on benefits.£30 for 9 days. I'm sat here with a hot water bottle just like I did before it was installed. I got it done because of future house sale.

Had solar panel, loft and interior insulation, heat pumps fitted. Although a lot of upheaval at the time, work completed in 8 working days. Every team - plasterers, plumbers, electricians, loft insulation, office admin, rubbish collectors have been brilliant, they all work incredibly long hours and are very professional, good rapport with everyone, excellent communication throughout, would highly recommend.

The engineers at Zing Energy did a great job of installing our solar panels. I would highly recommend them.

Zing energy fitted an air source heat pump, insulation and solar panels into our 400 year old cottage. I did not think we would be eligible but I was surprised to find we were approved as our cottage had no gas supply. Zing were very accommodating when I explained about solar panels having to be fitted to the rear of our home as it’s in a conservation area. I will be honest it was quite difficult living here during the insulation and plastering as it went on for weeks and in the end I did have go and stay elsewhere for a while, as the very late finishes were wearing. However, It has been life changing! Our bills are massively lower and I would recommend an ASHP providing insulation has been fitted.

Absolutely awful from start to finish, no regard for my personal belongings (they lied about putting dust sheets down) and I have photos to prove this...I am still, 2 months later trying to clean my belongings. They left live wire in my lounge!!! Someone came from zing to remove said live wire and fuse box, and put the fusebox into my household waste...(I thought this company were eco friendly?) I wonder how much more of their waste has been put into the bins of the householder....absolutely disgusted with zing and they need looking into

Absolutely brilliant company to deal with. Given a start date and everything ran like clockwork. All the teams were excellent and very helpful throughout the whole installation. Even cleaned up after themselves every day. Definitely recommend Zing Energy to everyone, we’re very happy customers. Thank you Zing and all the contractors involved.

Had a call from Chris the MD & he outlined the project, a couple of problems but nothing earth shattering. Expected an email outlining info' needed & detailing the plans, arrived after 5 days 7 as soon as i raised pertinent questions the wall went up. No reply to emails so i phoned on Wed' 13th am & was told i would hear about funding by ' close of play' no response so phoned again on Friday 15th & was initially told Adam was in a meeting which morphed to he is talking to a colleague & would call back or email with latest information. Here's Hoping

Zing energy fitted solar panels to my house and have failed to send the correct paperwork to my distribution network operator making it impossible for me to claim any small energy generator payments for power fed back to the grid
They have ignored numerous phone calls and emails asking them to sort it out
It would appear they just have to send a simple form called a G98 but have failed to do so.
Absolutely useless service

Dragged out the process and eventually reduced the size of the install. I obtained ECO3 funding but ended paying more fir the kit than initially quoted even through it was reduced.
More importantly the trashed my roof doing a 13 panel install in one day. Managed to get £300 for damage but more has been found that caused leaking. Cost me £ thousands to repair. Steer clear of these people. Now pursuing trade bodies (MSC & NAPIT) and formal complaint before small claims court.

The guys have just finished installing my solar panels. They were an extremely friendly, efficient and competent team. Clean and tidy and very respectful.
Would highly recommend them.

Five stars is not enough for the great team that entered our home and worked extremely hard from start to finish . Polite , took care of our home , cleaned up and explained everything to us . Thank you Zing and the fabulous team . Fully recommend and five extra stars to add to review

Had someone survey the house in December 2022. It's March and no signs of solar panels. Avoid!!!

"The leading energy company in the UK". Well what rubbish that is. You can't get hold of them for starters, then when you do, you get a very friendly response but it doesn't get you anywhere. With other companies you receive a time slot and a call an hour before arrival. Not Zing energy, you are informed of the day and that's it. So you can't plan your day around them. The engineers are friendly and leave your home tidy. They ask you to complete a review form, which you do gladly. You've forgotten the endless time on the phone trying to reach them and give a positive review. Then when there is a problem with the instalment, they are unreachable.