JustPark Reviews 167,899

TrustScore 4.5 out of 5

4.5

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the convenient locations offered, which are often near venues, city centers, and other amenities. People highlight the ease of finding and booking parking spaces through the platform, with clear instructions and straightforward processes. Furthermore, consumers consistently mention fair prices and the value for money they receive. The clear instructions provided by the space owners also contribute to a seamless and positive experience for users. However, some reviewers have reported mixed experiences with the booking process, citing issues such as unclear instructions or difficulties with payment. A few customers have also encountered problems with access, such as QR codes not working or number plates not being recognized. Despite these issues, the support team is generally helpful in resolving these problems.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

This ap takes all the stress out of finding a good secure parking space within walking distance of where you want to go. So easy to use with clear information as to finding your space, what to do whe... See more

Rated 4 out of 5 stars
Verified

I recently used JustPark and found the booking process very straightforward — quick and easy to reserve a space. However, access to the car park wasn’t seamless. The QR code didn’t work properly, and... See more

Company replied

Rated 5 out of 5 stars
Verified

It was so easy to drive in, get a parking space without any hassle. I was worried about gaining entry to car park as I didn't have a code etc but i got a "green light" so im assuming it was number pl... See more

Company replied

Rated 5 out of 5 stars
Verified

Really nice fella who was sorting the parking. Helped us actually get in the best way. Getting out after the match was no problem, parking in this area managed to get me back home the fastest I've eve... See more

Company replied

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Company details

  1. Parking Lot
  2. Electric Vehicle Charging Station
  3. Online Marketplace
  4. Parking Garage
  5. Public Parking Space
  6. Valet Parking Service

About JustPark

Written by the company

JustPark makes parking easier for over 13 million drivers, helping them find and reserve a space via 5 star-rated app and website products.

On the other side of the marketplace, JustPark offers an online platform for over 45,000 property owners to earn money from spare parking capacity - from driveways and spaces at private residences, to empty bays in car parks at hotels, churches and offices.

Winners of Sir Richard Branson’s VOOM competition, backed by BMW and Index Ventures (Facebook, JustEat, Dropbox) and chosen as one of WIRED’s hottest European startups, JustPark is leading the disruption of a £50bn global industry. With the highest-rated apps and over 1.7m customer reviews at an average of 96% satisfaction, we are UK drivers favourite parking app.

JustPark

Written by the company

The Parking App
The UK's favourite parking app, on a mission to make parking easy. Over 13 million registered users, over 50,000 managed locations. Find parking in seconds as a driver - or manage parking intelligently as an owner/operator.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

168K reviews

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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars
Verified

Great location to ashton gate football…

Great location to ashton gate football stadium. But the photo didn't look like the space that was advertised. It was a rather dodgy area of Bristol. But the car was ok when we got back.

20 September 2025
JustPark logo

Reply from JustPark

We appreciate your feedback and are glad the location was convenient for the stadium.

Rated 4 out of 5 stars
Verified

Easy to find and good location if you…

Easy to find and good location if you have to take flight from airport. I parked there for 7 days and it was fine. But the car will be fully exposed to the weather.

24 September 2025
JustPark logo

Reply from JustPark

We're happy to hear that our location was convenient for your trip. We appreciate your feedback.

Rated 5 out of 5 stars
Verified

Easy to get to

Easy to access, with no parking issues.
We parked there and walked up to Newcastle ground stopped at a bar for A few drinks something to eat.

24 September 2025
JustPark logo

Reply from JustPark

We're happy to hear that you found the location easily accessible and without any problems. Thanks for your feedback.

Rated 4 out of 5 stars
Verified

Good private parking

Good private parking. Reasonable price. However, the open barrier button on the app wouldn't work. Noticed a number of other people having the same issue

24 September 2025
JustPark logo

Reply from JustPark

We're glad you found our parking convenient and affordable. We're sorry the barrier button didn't work for you; we're looking into this issue. Thanks for the feedback.

Rated 5 out of 5 stars
Verified

Fast service

Fast service, decent prices

24 September 2025
JustPark logo

Reply from JustPark

We appreciate you taking the time to leave us a positive review; we are so happy that you were pleased with our quick service.

Rated 5 out of 5 stars
Verified

Great app to have

Great app to have , very affordable and safe

24 September 2025
JustPark logo

Reply from JustPark

We're happy to hear that you find our app affordable and safe to use. Thank you for your positive feedback; we appreciate it.

Rated 1 out of 5 stars
Verified

Parking was ok but getting out of the…

Parking was ok but getting out of the car park was horrendous - over an hour and no-one managing it

20 September 2025
JustPark logo

Reply from JustPark

We appreciate you taking the time to share your experience. We regret to hear about the unacceptable delay you faced leaving the car park. We will look into this.

Rated 4 out of 5 stars

This was all good but….

This was all brilliant, with one but… the app directions took us to number 85 parking space. It was very clear. However, there was a car parked in the space already. I then checked my booking again , and the booking details showed the space was actually 54. So that could have been better, and caused some stress on arrival, but all was ok in the end, and I would definitely book through the app again. One star deducted for the error.

24 September 2025
Unprompted review
JustPark logo

Reply from JustPark

We appreciate your feedback. We're glad you found the experience positive overall. We will review the provided directions to ensure accuracy.

Rated 1 out of 5 stars
Verified

DO NOT PARK HERE

DO NOT PARK HERE. my car got damaged. owner of the parking lot took the car keys from me. then refused to give the cctv footage of the days i parked it there. and she runs an illegal taxi service to gatwick and will ask you to cancel the booking if you don't use her drop off and pick up.

19 September 2025
JustPark logo

Reply from JustPark

We're sorry to hear your vehicle was damaged and the additional issues you encountered with this space owner and booking location. This is certainly not the type of experience our drivers should be having and our Space Owner team are looking into this further to ensure this doesn't ever happen again. We greatly appreciate you raising this to us and have issued a full refund on your booking.

Rated 5 out of 5 stars
Verified

I was able to find great parking in a…

I was able to find great parking in a very busy area in London at an affordable rate. It was close to my destination too

27 May 2025
JustPark logo

Reply from JustPark

We're happy to hear that you found affordable parking in a busy area of London and that it was conveniently located for you. Thank you for your positive feedback!

Rated 5 out of 5 stars
Verified

fantastic

this was my first time using the website and I am most amazed to find the carpark space so cheap in Edinburgh. Amazing!

24 September 2025
JustPark logo

Reply from JustPark

We're happy to hear that you found affordable parking in Edinburgh through our website. Thank you for your review!

Rated 1 out of 5 stars
Verified

Not Clear which parking space

The house number was a flat with no clear allocation to which was the correct parking space. I couldn’t re find original parking image so had to guess

24 September 2025
JustPark logo

Reply from JustPark

We're sorry to hear there was some confusion on the day. We can see the listing has clear images demonstrating where to park but our apologies if this was missed. We do encourage drivers to please review the full access information and images provided but, if any issues, please give us a quick call on 0203 318 9792 and we’ll be happy to help.

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