Verified
after supplying Make Model and serial no my cooker came back without success. assistant took alternative route by looking at the photo and was able to send me dimensions of one available which matched... See more
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Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
Website was easy to search. Ordering and paying processes were simple and smooth. Item arrived just a few days later. Would definitely use espares.com again.
Verified
When my order did not arrive eSpares gave me a full refund, which eventhough disappointing, was fully satisfactory to me. After a month the goods arrived at my door and when I contacted eSpares to... See more
Verified
Easy to navigate the website and select the item I required. It was fragile and parcelled securely. Delivered swiftly. I no longer think of replacing the broken item but just replace the damaged part... See more
Company details
- Appliance Parts Supplier
- Battery Store
- Electronic Spare Parts and Components Store
- Kitchen Supply Store
About eSpares.com
Written by the company
eSpares is a leading retailer of spare parts for home appliances and they’re on a mission. We want to help people who don’t have any repairs experience to save money (and the planet) by fixing their household appliances themselves.
We offer:
In short, the eSpares motto is “repair don’t replace”.
Follow us on YouTube Follow us on Instagram Follow us on TikTok Follow us on Facebook Contact Us Awards:
Sustainable Award 2021
Sustainability Award 2021 - Winners
eCommerce Awards 2019
Best Email Marketing Campaign - Finalist
SME UK Enterprise Awards
Domestic Parts Supplier of The Year - Winner
Best Customer Service - Finalist
For more information visit the website at www.espares.com
You can chat to us 9am to 6pm Monday to Friday, 9am to 4pm Saturday, or you can drop us a line using our Online Contact Form.
We offer:
- Over 1 million replacement parts and accessories for appliances
- Over 800 how-to video guides on appliance repairs, hosted on their YouTube channel
In short, the eSpares motto is “repair don’t replace”.
Follow us on YouTube Follow us on Instagram Follow us on TikTok Follow us on Facebook Contact Us Awards:
Sustainable Award 2021
Sustainability Award 2021 - Winners
eCommerce Awards 2019
Best Email Marketing Campaign - Finalist
SME UK Enterprise Awards
Domestic Parts Supplier of The Year - Winner
Best Customer Service - Finalist
For more information visit the website at www.espares.com
You can chat to us 9am to 6pm Monday to Friday, 9am to 4pm Saturday, or you can drop us a line using our Online Contact Form.
Contact info
TS2 Pinewood Business Park, B37 7HG, Solihull, United Kingdom
- espares.com
4.5
Excellent
11K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
Verified
Great Company
Perfect ordering and delivery. Thanks so much for the specialized part it helped a lot and prevented unnecessary waste. Easy recommendation for this company. Thanks again, Graham.
15 September 2025
Verified
Dont throw it away!
The only place to go when you need to keep your household appliances performing.
Reasonable priced and quick delivery always..
12 September 2025
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Very straight forward ordering and…
Very straight forward ordering and quick delivery
5 September 2025
Verified
Fast and quick service delivered within…
Fast and quick service delivered within 48 hours. Fabulous 👌
13 September 2025
Verified
Very good and comprehensive replacement…
Very good and comprehensive replacement of parts with videos to help. Great stuff.
6 September 2025
Verified
Smooth, easy, painless process.
Website was easy to search. Ordering and paying processes were simple and smooth. Item arrived just a few days later. Would definitely use espares.com again.
12 September 2025
Verified
Hover parts
Fast delivery, all parts exlent working well and cheap, saved me baying a new hover. Thank you
4 September 2025
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Still waiting on part not delivered
Still waiting on part not delivered. Had to re order and pay for part 3 weeks on and cannot call any number to speak to someone
11 September 2025
Reply from eSpares.com
Dear Jimmy,
Thank you for your review.
I am sorry to hear of the issues experienced.
We are very grateful you have taken the time to provide your feedback. Your comments have been passed to the relevant department and it is something we are to look into internally.
Please accept our apologies for the inconvenience caused.
Kind regards,
Hamza
Verified
Quick timing on delivery
Quick timing on delivery. However had to cut a piece of the product I ordered to make it fit.
11 September 2025
Reply from eSpares.com
Dear Mr Mone,
Thank you for your review.
I am sorry to hear of the issues experienced.
All parts (apart from universal items) are model number specific and model details should be used to confirm suitability.
Suitability of genuine parts need to be verified using the 'Models this fits' option on the product page.
We want you to be totally happy with your eSpares purchase, which includes a hassle free returns procedure should you need to send an item back to us.
If a part is incompatible, damaged or faulty, simply return it to us within 14 days of delivery in the condition you received it and we'll arrange a refund.
Please accept our apologies for the inconvenience caused.
Kind regards,
Hamza
Verified
Verified
Ordered part for zanussi washing …
Ordered part for zanussi washing machine and received totally different part for an oven.
4 September 2025
Reply from eSpares.com
Dear James,
Thank you for your review.
I am sorry to hear of the issues experienced.
All parts (apart from universal items) are model number specific and model details should be used to confirm suitability.
Suitability of genuine parts need to be verified using the 'Models this fits' option on the product page.
We want you to be totally happy with your eSpares purchase, which includes a hassle free returns procedure should you need to send an item back to us.
If a part is incompatible, damaged or faulty, simply return it to us within 14 days of delivery in the condition you received it and we'll arrange a refund.
Please accept our apologies for the inconvenience caused.
Kind regards,
Hamza
Verified
Verified
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