¿Cuáles son las mejores prácticas y lecciones aprendidas de los proyectos de eficiencia y calidad de procesos?
La eficiencia y la calidad de los procesos son cruciales para cualquier organización que desee ofrecer valor a sus clientes, partes interesadas y empleados. Pero, ¿cómo se pueden lograr de forma sistemática y sostenible? En este artículo, aprenderá algunas de las mejores prácticas y lecciones aprendidas de la eficiencia de procesos y proyectos de calidad, basados en la experiencia de expertos y profesionales en el campo.
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Kacey HoughtonLean Six Sigma Certified Operations and Proposal Management Professional | Streamlining Processes for Efficiency and…
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Zakaria ABBASRegional Warehouse & Logistics Controller | Logistics | Warehousing | Distribution | QCommerce | ECommerce |🎯 FIFA…
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Qi Z.Deliver an exceptional and simpler operational experience at superscale
Antes de comenzar cualquier iniciativa de mejora de procesos, debe tener una visión clara de lo que desea lograr y cómo lo medirá. Esto te ayudará a alinear tu proyecto con los objetivos estratégicos de tu organización, así como a comunicar tus expectativas y progreso a tus stakeholders. Puede utilizar marcos como SMART (específico, medible, alcanzable, relevante y con límite de tiempo) u OKR (objetivos y resultados clave) para definir sus metas y métricas.
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Zakaria ABBAS
Regional Warehouse & Logistics Controller | Logistics | Warehousing | Distribution | QCommerce | ECommerce |🎯 FIFA World Cup 2022 Achievements: 25K m² Warehouse, 664 Locations, 100+ Team members & 98% Fan's Satisfaction
In logistics, initiate process improvement with a clear vision and measurable goals. This aligns the project with organizational objectives and aids in communicating expectations and progress to stakeholders. Utilize frameworks like SMART or OKR to define specific, achievable, relevant goals within a set timeframe, ensuring effective tracking and success in enhancing logistics operations.
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Kacey Houghton
Lean Six Sigma Certified Operations and Proposal Management Professional | Streamlining Processes for Efficiency and Excellence
Establishing specific objectives and metrics is crucial for process improvement as it provides a roadmap for success and allows for meaningful evaluation of progress. Goals should be SMART (specific, measurable, achievable, relevant, and time-bound), and metrics should align with these objectives. This strategy guarantees that endeavors are focused, progress is quantifiable, and effective adjustments can be made to achieve the intended results.
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Willian C.
Gerente de Operações I Gestão de Segurança Empresarial/Patrimonial I Investigação l Gestão de Riscos l Gestão de Crises
Quando queremos melhorar a eficiência e qualidade dos processos, é importante ter metas claras, como objetivos ou alvos que queremos alcançar. As métricas são como réguas que usamos para medir o progresso em direção a essas metas. Ao definir metas e métricas, conseguimos entender melhor o que estamos tentando melhorar e saber se estamos no caminho certo para alcançar nossos objetivos de eficiência e qualidade nos processos.
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Kacey Houghton
Lean Six Sigma Certified Operations and Proposal Management Professional | Streamlining Processes for Efficiency and Excellence
Creating a visual representation of your process as it currently stands gives you an understanding of how the work moves through the process (flowcharts, swimlane diagrams, etc.). Analyze your as-is map, which should highlight duplicate efforts, bottlenecks, and other areas for improvement. Consider the 8 wastes to help you find underlying issues so that you can eliminate pieces of your process that don't add value.
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Qi Z.
Deliver an exceptional and simpler operational experience at superscale
It's a great point to think about whether the activities are adding value to the customer - "Are the customer willing to pay for this?". For teams working on improving processes for internal stakeholders, judging whether the activities are adding value should always be the first step in process analysis. To do this well, it has to be co-evaluated together with the internal stakeholders (internal customers). It's not about "I think my work are adding value to the customer", rather it is about "my customer thinks that this work add value because ..." Skipping the value evaluation step often leads to wasted efforts in automation, process improvement, i.e., automating activities that do not add value
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Zakaria ABBAS
Regional Warehouse & Logistics Controller | Logistics | Warehousing | Distribution | QCommerce | ECommerce |🎯 FIFA World Cup 2022 Achievements: 25K m² Warehouse, 664 Locations, 100+ Team members & 98% Fan's Satisfaction
Understand and identify inefficiencies in your current processes using tools like flowcharts, value stream maps, or SIPOC diagrams. These tools help visualize information, material, and resource flow. Apply the concept of waste, focusing on elements that don't add value, to pinpoint inefficiency and quality issues. Utilize the 8 wastes framework (defects, overproduction, waiting, non-utilized talent, transportation, inventory, motion, extra processing) or the 5 whys technique to determine the root causes of waste.
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Willian C.
Gerente de Operações I Gestão de Segurança Empresarial/Patrimonial I Investigação l Gestão de Riscos l Gestão de Crises
Quando queremos tornar nossos processos melhores, primeiro precisamos entender como eles funcionam atualmente. É como fazer um mapa para saber onde estamos antes de decidir para onde queremos ir. Portanto, mapear o estado atual e identificar resíduos é como dar o primeiro passo para melhorar. Isso nos ajuda a ver onde estamos gastando tempo ou recursos desnecessários, para que possamos fazer melhorias que nos levem a processos mais eficientes e de melhor qualidade.
Una vez que haya identificado las oportunidades de mejora, debe diseñar e implementar soluciones que eliminen o reduzcan el desperdicio y mejoren la calidad. Puede utilizar métodos como la lluvia de ideas, la evaluación comparativa o las mejores prácticas para generar ideas y seleccionar las más factibles y efectivas. También puede utilizar herramientas como PDCA (planificar, hacer, verificar, actuar) o DMAIC (definir, medir, analizar, mejorar, controlar) para guiar su proceso de implementación y evaluación. Debe supervisar los resultados de sus soluciones y compararlos con sus métricas de referencia para evaluar su impacto y rendimiento.
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Zakaria ABBAS
Regional Warehouse & Logistics Controller | Logistics | Warehousing | Distribution | QCommerce | ECommerce |🎯 FIFA World Cup 2022 Achievements: 25K m² Warehouse, 664 Locations, 100+ Team members & 98% Fan's Satisfaction
After identifying improvement opportunities, design and implement solutions to reduce waste and enhance quality. Employ brainstorming, benchmarking, or best practices for idea generation, selecting feasible and effective options. Utilize PDCA or DMAIC frameworks to guide implementation and evaluation. Monitor solution results and compare them with baseline metrics to assess impact and performance, ensuring your interventions effectively improve process efficiency and quality.
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Kacey Houghton
Lean Six Sigma Certified Operations and Proposal Management Professional | Streamlining Processes for Efficiency and Excellence
Implementing solutions requires a blend of creativity and structured methodologies (PDCA, DMAIC, etc.). Once you've implemented your solution, continuous monitoring against predetermined metrics will ensure the process remains efficient.
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Willian C.
Gerente de Operações I Gestão de Segurança Empresarial/Patrimonial I Investigação l Gestão de Riscos l Gestão de Crises
Quando estamos tentando tornar nossos processos melhores, implementar soluções e monitorar resultados é como colocar em prática as melhorias e ver se elas funcionam. É como fazer mudanças: Depois de identificar o que precisa ser melhorado nos processos, é hora de fazer mudanças. Por exemplo, podemos modificar um método de trabalho ou introduzir uma nova ferramenta para tornar o processo mais rápido ou eficiente. Implementar soluções e monitorar resultados é como colocar em prática as melhorias e acompanhar se elas estão funcionando como planejado. Isso nos ajuda a verificar se as mudanças que fizemos estão nos levando na direção certa para tornar nossos processos mais eficientes e de melhor qualidade.
Uno de los factores más importantes para el éxito de cualquier proyecto de eficiencia y calidad de procesos es la implicación y el compromiso de su gente. Debe involucrar a los miembros de su equipo, clientes, proveedores y otras partes interesadas a lo largo del proyecto, desde la definición de los objetivos y las métricas, hasta el mapeo del estado actual, la implementación y el monitoreo de las soluciones. También debe proporcionarles la capacitación, los recursos y los comentarios necesarios para que puedan desempeñar sus funciones y responsabilidades de manera efectiva. Además, debe fomentar una cultura de mejora que fomente el aprendizaje continuo, la innovación y la colaboración entre su gente.
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Kacey Houghton
Lean Six Sigma Certified Operations and Proposal Management Professional | Streamlining Processes for Efficiency and Excellence
Involvement in a process increases buy-in and compliance by creating a sense of ownership and accountability. Additionally, fostering a culture where continuous improvement is valued empowers employees to contribute ideas and adapt to changes.
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Zakaria ABBAS
Regional Warehouse & Logistics Controller | Logistics | Warehousing | Distribution | QCommerce | ECommerce |🎯 FIFA World Cup 2022 Achievements: 25K m² Warehouse, 664 Locations, 100+ Team members & 98% Fan's Satisfaction
For process efficiency and quality projects, team and stakeholder engagement is crucial. Involve them from goal-setting to solution implementation and monitoring. Provide necessary training, resources, and feedback for effective role execution. Cultivate a culture promoting continuous learning, innovation, and collaboration, essential for project success.
El último paso es aprender de tu experiencia y compartir tus conocimientos con los demás. Debe documentar las actividades de su proyecto, los resultados y las lecciones aprendidas, y usarlos como base para futuras iniciativas de mejora. También debe compartir sus mejores prácticas y conocimientos con sus colegas, gerentes y compañeros, y buscar comentarios y sugerencias para mejorar aún más. Al hacerlo, no solo mejorará sus propias habilidades y competencias, sino que también contribuirá al aprendizaje y desarrollo organizacional.
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Zakaria ABBAS
Regional Warehouse & Logistics Controller | Logistics | Warehousing | Distribution | QCommerce | ECommerce |🎯 FIFA World Cup 2022 Achievements: 25K m² Warehouse, 664 Locations, 100+ Team members & 98% Fan's Satisfaction
Document your project's activities, results, and lessons, using them to guide future improvements. Actively share these insights and best practices with colleagues, managers, and peers, and seek their feedback for further enhancements. This process not only bolsters your personal skills but also aids in the broader organizational learning and development.
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Kacey Houghton
Lean Six Sigma Certified Operations and Proposal Management Professional | Streamlining Processes for Efficiency and Excellence
Sharing knowledge about methodologies used, key findings, and successful strategies can help ensure the project's continued success and benefit future endeavors. Document lessons learned, best practices, and challenges encountered. This information can be valuable in guiding future projects, enabling teams to build upon previous experiences, avoid pitfalls, and continuously refine their approach to process optimization.
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