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Unable to add new order to my Apple ID due to incorrect phone number

Hi,

I have ordered AirPods Pro and they already got delivered. However, I ordered them without my Apple ID in session. Now when I try to add this device to my Apple ID, I am being asked for phone number. Each time I enter the phone number it fails with below errors:

Format: 1xxxxxxxxxx Error: "Please enter a valid phone number using only numbers."
Format: xxxxxxxxxx Error: "The information you entered does not match our records. Please try again."

By the way, the phone number field accepts only numbers even if you try to type anything else.

Not sure what is the issue.

Could someone suggest?

AirPods Pro (2nd generation)

Posted on Apr 30, 2024 4:43 AM

5 replies

Apr 30, 2024 5:54 AM in response to Chattanoogan

Thanks for the reply!

So if the current phone number which I used to place this order is not associated with my AppleID, I cannot proceed to attach this order?

On the manage order page I get this message >

"For added security, please enter the contact phone number you used to place your order."

This phone number is not associated to my apple id.

Apr 30, 2024 7:20 AM in response to ninadkuchekar

First off FYI … we’re NOT Apple … but rather just other users like yourself.

Is it not possible to add your “ordering number” to your AppleID … at least long enough to get your new devices registered?

If that proves to be not a workable solution, you’ll likely need to contact Official Apple Support to sort-out.

May 2, 2024 9:23 AM in response to Chattanoogan

Thanks again for your response!

Yes I am very well aware how public discussion forums work :-)

I tried adding order number as well but it did not work. I will connect with the official Apple support.

Appreciate the help!

Apr 30, 2024 5:22 AM in response to ninadkuchekar

You might start by reviewing / validating / updating all of the phone numbers associated with your AppleID.

https://appleid.apple.com/

May 2, 2024 9:30 AM in response to ninadkuchekar

Re: “… Yes I am very well aware how public discussion forums work …”

It’s appalling how many are NOT.

Best of luck going forward. 👋

Unable to add new order to my Apple ID due to incorrect phone number