Welcome to the Fitbit Community, @Christinamarie3.
Thank you for informing us about the issues you experienced with your Fitbit Luxe and for the troubleshooting steps you’ve performed.
Whether you see a sleep pattern (time asleep, restless, and awake) instead of sleep stages (light sleep, deep sleep, and REM), please visit this article, open the menu "Why don't I see sleep stages today?" and follow the instructions. Sleep Stages are required to see your Sleep Score
If you are still having difficulties to reach out the chat team, please log out from the Fitbit app, reboot your phone and log back in. If necessary, you can give them a call. Please click here to get connected.
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