ao.com Reviews 850,495

Simple ordering system. Clear communication, kept fully updated through emails and phone calls. Deliver team really fantastic (Kev and Rob - Bristol) Made a what looked to me to be a really tough job... See more

Easy website to use. Found and compared options for a new washing machine easily. Pricing all clear, comparison table easy to check through. Joined the members club for added benefits and discount.... See more

Useful being able to order online. paying for 5star account saved me money. Delivery men polite & professional. Unpacked & took old appliances and packing away as agreed. Thank you. Apologies dirty... See more

Brilliant service as per normal from AO.com Well informed via email about the Delivery of new appliance. What to expect & when delivery would take place. Installation team arrived on time. Where su... See more

The combi microwave was despatched & delivered in a timely manner. However what really made it a good experience were the two young delivery drivers, who did everything they could to deliver carefully... See more

Had several items delivered over the years. Easy website to navigate, like the options, recycling of old equipment, setting up, taking away packaging or just drop. Whatever suits the customer at... See more

ao.com delivery from Ross and Leon they offered excellent service respected our property, arrived on time having contacted us 15 minutes before via mobile to advise they were on the way. No fuss or... See more

Absolutely delighted! Great price, kept fully informed about delivery including time slot of 3 hours and then 30 min arrival call. Fabulous service installing fridge freezer and even gave the dog a br... See more

Ordered my washer / dryer from another high street brand, but it was delivered and installed by AO (not sure why, but I'm glad it was)! Tracking the delivery was a bonus whilst at work. The delivery,... See more

Easy to use web site with wide choice of goods. Chosen delivery date was fine although a shorter window of delivery time would have been useful - 5 hours (including delivery & fitting) is a long tim... See more

AO is now my immediate go to place for anything I am looking to buy which they stock. Simple to shop online. Call centre answers almost instantly (very little waiting on hold)am now. Deliveries are sw... See more

First range oven arrived damaged, not the delivery dudes fault it appeared to be damaged and then boxed by manufacturer as outside box not damaged. They took it away straight away and the new one deli... See more

Ease of ordering & competitive priced items. Quick delivery with plenty of options on day /time of availability. Particularly like option of large item unpacking service & taking packagings away, fo... See more

What’s not to love We knew what we wanted to order. AO’s price was comparable to other retailers and because we had joined the membership scheme we were granted an additional discount making the item... See more

Nice fridge - good price - decent features Lovely delivery driver / assistant Kept us well informed Unpacked and removed all rubbish and placed device where we needed it. Also were careful to... See more

Just had a new induction hob delivered and fitted by AO. Very impressed by the service we received - the installers brought all their tools in with them in preparation, including a sheet to protect... See more

AO is super efficient. I ordered a washing machine and it’s fitted and running within a few days. A couple of nice men removed the old machine and fitted the new one with no issue. If I had a quibb... See more

Part of my first delivery a few days before was found to be damaged upon opening by the kitchen fitters. I rang and spoke to staff, who were very helpful and friend. Process all carried out very speed... See more

Well, I can only rate on delivery as I haven't had a chance to open the laptop yet unfortunately. I ordered it on Saturday, didn't pay extra for next day delivery,but it arrived by courier the next... See more

Another product bought from AO. Excellent delivery as promised. Able to watch progress of lorry on line. Arrived in perfect condition, paid to have the packaging removed which was duly done. The guys... See more

The dishwasher was fitted efficently by the deliverers, and the old one taken away. They did leave the sample dishwasher tablets inside the dishwasher when they ran a test cycle though! The estimated... See more

I ordered the product (tumble dryer) and it arrived promptly as advised the next day. The delivery men kept me informed every step of the way prior to delivery and were polite, courteous and professi... See more

Ordered 4 x appliances for kitchen renovation project. Price was really good & I was able to set a future delivery date to coincide with when the appliances were needed. The project was delayed more t... See more

Although the delivery was a little late, the delivery men more than made up for that. My new American-style fridge-freezer needed to go up to the first floor, with a winder staircase. The device had t... See more

AO.COM have once again come up trumps in getting my glass hob and electric double over delivered. Before their staff arrived, they called to say that they would be on their way and true to form they d... See more

Easy website to navigate with many options to choose from. Clear communication on what to expect next after purchase. Great product. The only thing I would improve is delivery time because we had to... See more

Choosing my new dishwasher was easy. Lots of information to allow me to choose. Good questions at point of payment to ensure I'd considered all possibilities such as size and door hinge type. Fitti... See more

Straight forward ordering, delivered on chosen delivery date. Got an email on delivery day estimating time of delivery, then got a phone call from delivery team saying what time they would roughly be... See more

I find there website easy to use. They are price competitive. The ordering, delivery were easy to handle. I chose the full service ie Delivery, disconnect and remove the old oven plus install and co... See more

Rang me on the morning of delivery and rang me when on the way. Its nice to be able to track where they are and it changes to inform me how many visits are before my delivery. 2 polite men, who were r... See more

Great experience from start to finish. Helpful customer service & support. The delivery came on time as scheduled. Very polite, friendly & efficient staff. Dan who fitted my washing machine was ve... See more

AO are brilliant. Have just ordered a washing machine from them. They always have a great choice appliances and seem to be the cheapest. I ordered new machine 10pm Wednesday night and it was delive... See more

MY FREEZER BROKE DOWN, I WAS ABLE TO NEW ONE FROM AO WHICH WAS DELIVERED THE VERY NEXT DAY. I WAS GIVEN AN EXACT TIME OF DELIVERY AND WAS CONTACTED HALF AN HOUR BEFORE TO CONFIRM. THE MEN WHO DELIVERE... See more

In march 2025 we purchased a haier 12kg from AO. Was not impressed with it from day one. Suffice to say it started performing. A new drum fitted then 2 days later the motor packs up!!!! AO were no les... See more

Absolutely lovely fella really friendly polite clean efficient and made the whole process really easy and stress free. Explained everything they were doing and did do. Made sure they explained all the... See more

I ordered a new washer on Wednesday and it was delivered on time and installed by Friday! I can't fault AO at all. They have an excellent range of products at competitive prices. Delivery slots were a... See more

Quick and easy online ordering, followed by fast and efficient delivery. The choice of American fridge freezer models was varied, and prices were good. The removal and recycling of old appliances is a... See more

Alright, they were about 15 mins late, but I did realise there was an accident on their route so easily forgiven. They delivered the item very well but were unable to take away my old item because no... See more

Excellent customer service from beginning to the end! Delivery bang on time - the two lads were well Mannered and went above and beyond with the fitting and disposal of the old dishwasher- even teste... See more

great communication from the moment I placed the order. Driver phoned to give me a hour window of expected delivery time, and they were within that. Both were friendly and helpful in installing the... See more

Gary and his mate delivered my new dishwasher on time, unwrapped as requested and took away the old one for recycling, all within about 5 minutes. No fuss great service, very helpful guys. 5 star ser... See more

Excellent service. The delivery guys were extremely helpful, organised and very pleasant. Also, the tracking system and real time delivery updates were very helpful. It really couldn’t have gone any... See more

Tumble dryer packed up as soon as it started raining Sept. 2025. Ordering was straight forward, specifications of model I wanted was clear and item could be delivered within 36 hours. 2 really nice d... See more

Great communication from order to fulfilment. Really friendly delivery drivers. When they noticed we had children they gave all 3 a little ao teddy bear. Made my kids day! Removal of old machine and i... See more

Delivery great. Online and phone calls excellent when I wanted to swap my first choice of Fridge/freezer. Very helpful and refund (cos 2nd one was £100 cheaper!) came very quickly. Superb goods and s... See more

Delivery men arrived on time. Were polite and accommodating getting my fridge freezer into my flat, whilst, checking everything worked. Thank you very much. Will certainly order from AO in the future... See more

The choice of products and varied price ranges made it easy to find the fridge freezer that I wanted. The order was put in on Sunday afternoon and was installed in my kitchen by 8:30am the following d... See more

AO, as always, made things really easy. The product (a large fridge freezer) was easy to select, and well described, with all the detail you could want. The delivery was easy to track. The delivery g... See more

Trouble free with the ordering and swift delivery with various options depending on what you wanted to pay. Driver who delivered was very polite. Called me an hour before the delivery time frame and... See more

My washer dryer was delivered on 12/9/25. The delivery guys were awesome, they were helpful in doing over and above their expectations. They really made my day. The appliance is working superbly. I lo... See more