Speechify Reviews 4,139

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service and app, highlighting the ease of use and helpfulness of the application in various contexts, including academic and professional settings. People appreciate the ability to convert text to speech, making it easier to review materials and learn efficiently. Consumers frequently commend the customer service team for their promptness, kindness, and professionalism. Many reviewers specifically mention individual representatives by name, expressing gratitude for their assistance in resolving issues such as accidental subscriptions, billing discrepancies, and technical difficulties. While there are mixed opinions regarding subscriptions and refunds, the support team's responsiveness and willingness to help are consistently acknowledged.

Based on these reviews

Rated 5 out of 5 stars

Maria was terrific, talking to me as a team member, patient when talking to a total noob, encouraging me when the problem was tough to solve - the Clone Voice function was glitchy at first, but tog... See more

Rated 5 out of 5 stars

I was charged for a subscription I originally had canceled. I was very worried but I reached out to support and Christian responded back almost instantly. He was very nice and helped me out with my is... See more

Rated 5 out of 5 stars

So far, I love using Speechfy, and I was amazed by how fast they got back to me to help me fix my issue. Charaka was really kind, respectful, and she really helped me understand what was going on. Def... See more

Rated 5 out of 5 stars

I accidentally clicked a button while trying to sign into my account that charged me for a year subscription. I reached out to support and Maria was super helpful as far as making it right. I was ref... See more

Rated 5 out of 5 stars

We love Speechify. It is easy to use and produces high quality, customizable results. In fact, we love the product so much we ended up with a proliferation of accounts and when one renewed for an empl... See more

Rated 4 out of 5 stars

Technology is the issue here, but I did a free trial and found it was not for me, unfortunately was still charged the amount for a yearly subscription. Sent a message in hopes to get the problem fixed... See more

Rated 5 out of 5 stars

This is a great app especially If you’re a student. It has been very helpful to get through some really heavy academic books. And the customer service is amazing with quick and personal contact Poonam... See more

Rated 5 out of 5 stars

This product assisted me in earning my Masters degree. As a slow reader, I was able to listen to hours of reading material and meet the requirements for assignments. Thank you for creating this! Al... See more

Rated 5 out of 5 stars

Mistakenly purchased a year subscription of Speechify. Although the platform works great, as a University student I was simply unable to afford the cost. Messaged speechify support and received a repl... See more

Rated 5 out of 5 stars

The app has been super easy to use and really helpful. I like the ability to choose the voice and speed. I didn't expect to use the speed feature but after a single article, writing up work for class... See more

Rated 5 out of 5 stars

Maria was super helpful when I was having issues. I was really bummed out because I was having problems and missed out on days of reading. She was very patient with me in troubleshooting many possibil... See more

Rated 5 out of 5 stars

Speechify and Charaka from the support team were instrumental in getting me through grad school! As someone who struggles with dyslexia, having things read to me was a game changer!

Rated 5 out of 5 stars

Great customer experience Christian was very helpfull with support. I've send an email to the support service and receive an answer in less then 20 minutes. My problem was solved after 3 mails in... See more

Rated 5 out of 5 stars

Great Software, really helps with reading and summarizing big papers. Customer Support is great as well, Rohan helped me out getting the subscription with invoice done. Only thing that could use impro... See more

Rated 5 out of 5 stars

I recently finished grad school and was worried I would loose my Speechify account with that email address. Poonam from Speechify Support was super helpful and quick, helping me transfer everything to... See more

Rated 5 out of 5 stars

I liked my experience with Speechify premium. The use of higher voice speed and the AI voices. In addition, the customer service is top-notch with timely responses. When something was not working well... See more

Rated 5 out of 5 stars

I was struggling with speechify settings. I purchased it through google-- unable to activate it. I downloaded it again in apple this time. And I received another bill... :( -- still not knowing... See more

Rated 5 out of 5 stars

I enjoyed the software. It helped me study for exams. I’m a more auditory person than visual, so it was perfect. And I received excellent customer service from “Rohan” as well.

Rated 5 out of 5 stars

Speechify was a game changer for us. We needed to redo all our IVR prompts and we had several and wanted it in a certain voice that we used on our old recordings and that person no longer was availab... See more

Rated 5 out of 5 stars

I had a mix-up regarding my subscription payment, and Jean responded right away. She was really incredibly kind, reassuring and professional throughout the whole process. The customer service is truly... See more

Rated 5 out of 5 stars

Speechify has transformed how I do my grad-school readings! It is so easy to upload PDF articles I need to read and have them read to me while I follow along and make notes. Also, Rose with customer s... See more

Rated 5 out of 5 stars

I needed help with an accidental subscription and with requesting for a refund. Christian was very helpful and kind. He responded in a timely manner without me having to stress about the whole process... See more

Rated 5 out of 5 stars

I love this program/app. I like I can control the speed for topics that take a little more thought to process and speed it up for the light topics. Customer service was amazing. I had an issue bei... See more

Rated 4 out of 5 stars

I loved Speechify for school! There were a few bugs and I realized that some of my textbooks had systems that wouldn’t integrate but that wasn’t a speechify problem! I also really appreciate Christian... See more

Rated 5 out of 5 stars

The app is great. Being able to turn any text into speech was amazing. However, unfortunately due to a change of circumstance I was unable to continue utilising the app. Customer service were... See more

Rated 5 out of 5 stars

I was able to get a super quick response to my questions through email which was great! I also appreciate how friendly and helpful the representative Charaka was. Their professionalism was a great ref... See more

Rated 5 out of 5 stars

After reaching out to Speechify about a billing issue, Christian was amazing in handling the situation for me. Professional, very quick replies, and solved my problem. Thank you!

Rated 5 out of 5 stars

Really impressive customer service. I was charged for a subscription without my authorization, and I got a nearly instant response from Jean who was able to solve my issue. I have never seen a custome... See more

Rated 5 out of 5 stars

I used Speechify for its free trial which was great! When I forgot to cancel my subscription and was charged the Speechify team, specifically Charaka, was very quick and efficient in helping me get it... See more

Rated 3 out of 5 stars

I like the speechify product a lot and appreciated the 50% discount. But I was dissatisfied that I didn’t receive the 60% discount that I was offered. I even sent a screenshot of the offer, but it was... See more

Rated 5 out of 5 stars

Ariel is amazing! I asked my question and within minutes she responded and helped me solve the problem right away. Quick service and to the point! Thank you 😊

Rated 5 out of 5 stars

I had a problem with my Premium Subscription, and THANKS to Maria (Speechify Support Team) everything got solved, all best to Maria

Rated 5 out of 5 stars

Maria was extremely helpful! I had an issue with my payment and she was quick and very efficient and I was quickly back on my way to listening to chapters for school! Thank you so much!

Rated 5 out of 5 stars

I was charged for a quarter I had canceled. I emailed Customer service who were timely in their response. They were helpful and understanding. I received my refund within 2 days.

Rated 5 out of 5 stars

Ariel was prompt in responding, she understood my needs, and communicated well the course of action she was going to take to help me fix the problem I was having. I appreciate her effort.

Rated 5 out of 5 stars

Your representative Hardik went out of his way to solve my problem, thank you for taking the time

Rated 5 out of 5 stars

Speechify helped me get through grad school while working full time. I love it! Great customer service from Charaka, too!

Rated 5 out of 5 stars

Had a problem with my subscription. Jerylle, help me very quickly and refunded the whole amount in minutes. Great costumer service!

Rated 5 out of 5 stars

Hardik responded to my question with precise and clear instructions regarding how to delete files that had been imported to the Speechify app.

Rated 5 out of 5 stars

I used this service through college and plan to use it even after graduating. I even contacted support and Rohan helped me swap my account to a new email!

Rated 5 out of 5 stars

I am a third-year law student, and I must say that Speechify is absolutely fantastic! I would recommend it to anyone who wants to learn a lot and fast by using their service. They are also incredibly... See more

Rated 5 out of 5 stars

I had an issue with my subscription, but the support team at Speechify was very kind and helpful. Special thanks to Lovella for being patient, professional, and understanding throughout the process. S... See more

Rated 5 out of 5 stars

I am learning two languages and using speechify to use the voice of native speakers of those languages helps a TON. Of course, I would like to see other features such as loop or repeat reading on spec... See more

Rated 5 out of 5 stars

Really easy to upload documents. When I had an issue with a double charge, Christian was very kind and fast resolving the issue and issuing me a refund. Good product and good service, obvious 5 stars... See more

Rated 5 out of 5 stars

I needed to cancel an order and the Speechify rep (Christian) who helped me was amazing! He took care of everything so quickly and was very polite throughout the process. Excellent customer service—I... See more

Rated 5 out of 5 stars

I needed to catch up on a bunch of class readings for an evening class and was having trouble signing up my new account for Speechify. I reached out to customer service and heard right back from Rohan... See more

Rated 5 out of 5 stars

I had a wonderful experience with Speechify’s support team, especially with Sofia. She was extremely kind, helpful, and professional. She solved my issue quickly and even helped me with a full refund.... See more

Rated 5 out of 5 stars

I received excellent service from Christian. The speed with which he responded to me is exceptional and was greatly appreciated. I thank him. Moreover, I would like to say that SPEECHIFY is an outsta... See more

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Company details

  1. Software Company

Written by the company

Speechify is the #1 text-to-speech program that turns any written text into spoken words in natural-sounding language. We have both free and premium subscriptions and over 150,000 5-star reviews. You can use our text editor, our Google Chrome Extension, our iOS app, our Mac Desktop app, or our Android app. Speechify users are students, working professionals, and people who like speed-listening. We have over 20 million users. You can also upload any PDF or take photos of pages and have Speechify read them out loud to you. Our Google Chrome extension will read any web page out loud to you. Speechify Premium includes unlimited listening, faster speeds, uploading documents, and downloading MP3s. We also have over 30 lifelike voices, languages, and accents, including Snoop Dogg. Happy listening!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 84% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Thank you Fransiska

Thank you Fransiska. Don’t get me wrong. I love speechify. The free version is already enough for me. But when it renewed automatically to full version and billed me out, I was so worried as I do not need the full version of it. Thanks to Fransiska she made the process of refunding so easy and I felt relief. My money is safe. Fortunately, they allowed me to get my refund. I still continue to use the free version service. Speechify is good. Much better when they got excellent employees.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

One of a kind customer help

I have never had such an amazing customer experience as the one I had today. The Speechify help team is one of a kind. Especially SHEILA. She is one caring human being, not just someone who sits behind a desk to do a job. She embodies what it means to assist someone in need. She walked me through all options available with some payment issues, and I couldn’t be more grateful. If you tell them what your problem is, believe that they’ll try the best to work out the best solution available.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Fransiska was so fast and efficient in…

Fransiska was so fast and efficient in helping me, not to mention them being extremely interpersonally pleasant. I felt very comfortable with the whole experience and it only increased my confidence in using this software, choosing Speechify above other options. Thanks so much for everything!

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - thank you Ariel! Speechify has been a huge help during my time as a student ☺️

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fast service from Jean

Fast service from Jean. Quick and to the point - took under 2 minutes to complete my request.

Really amazing service.

September 21, 2025
Unprompted review
Rated 4 out of 5 stars

If you need any support, I highly recommend Jerylle!

Speechify worked pretty well but was just but too pricey for me right now, i accidentally went a day over the free-trial period and reached out to support. I explained my situation and Jerylle was prompt and helpful, able to get me help and process a full refund within a couple days! If you need any help with anything i can highly recommend Jerylle, he was great! Rating 4* instead of 5* because its a pretty expensive premium and could definitely be more affordable.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Sheila

Sheila, was quick to respond and provide a solution.

September 18, 2025
Unprompted review
Rated 3 out of 5 stars

This app was not for me

This app was not for me. But the agent that helped assist me was great and understood my concerns Brandale was my service agent and helped me sort out my changes.
Thank you Brandale.

September 20, 2025
Unprompted review
Rated 4 out of 5 stars

Technology is the issue here

Technology is the issue here, but I did a free trial and found it was not for me, unfortunately was still charged the amount for a yearly subscription. Sent a message in hopes to get the problem fixed and that is what happened. I was messaged by Jerylle and she was helpful and swift to get the issue fixed.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Maria was extremely helpful

Maria was extremely helpful! I had an issue with my payment and she was quick and very efficient and I was quickly back on my way to listening to chapters for school! Thank you so much!

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Poor service from dishonest people!

I purchased their premium subscription and right away, I had problems - some things can't be done from the app, but you have to stumble on insight. I only had a choice of 3 voices, none I was satisfied with. The app and the website are not user-friendly. You cannot use it in window in window, so after a minute of 2 when the screen goes black, you have to reopen the screen. It means you can't do anything else while listening using their app. Reaching out to them was useless; they never responded. With several months left on the subscription, I canceled it and never even bothered to use it again. After I canceled it, they disabled it, even though I had more than 6 months left on the subscription. I didn't care as it was frustrating to use. I never asked for or expected any refund. I merely wanted them not to renew the subscription. Well, guess what? Those thieves renewed the subscription. My bank is fighting and they have the nerve to only want to issue a partial refund. The only time I have ever heard from them was when I canceled in the initial 7 days trial period. They reached out and begged me to stay for a decrease in the subscription cost. Over my time with them, I reached for help a few times, no response. When I decided to cancel, I messaged them, no response. It is sickening that all the care about is taking money.

August 1, 2025
Unprompted review

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