ZEELOOL CANADA Reviews 20

TrustScore 4 out of 5

3.8

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Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

Prescription eyeglasses frames online at an affordable price. Find a new pair today with Try-On system. Buy quality eyeglasses with a warranty, free lenses, and free shipping.


Contact info

3.8

Great

TrustScore 4 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Perfect Fit and Great Quality

The eyeglasses fit perfectly—not too tight and not too loose—and the design is exactly as advertised. They arrived in excellent condition with no damage or scratches, and the box was well-protected. My prescription was followed precisely, and I’ve had no issues like dizziness or headaches while wearing them. I honestly love them! This pair works perfectly for my job since I spend most of my time in front of the computer. I’m already planning to order another one with photochromic lenses (that darken outdoors) for everyday use outside.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

The price was cheap. Expectations were low. I love these glasses! Great sturdy quality
Quite impressed

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

Glasses received without the PRISM…

Glasses received without the PRISM adjustment per the prescription.

September 11, 2025
Unprompted review
ZEELOOL CANADA logo

Reply from ZEELOOL CANADA

I'm sorry to hear that your glasses did not meet your expectations. To better assist you and potentially address the issue, having your original prescription would indeed be helpful. We have sent emails to you to request the prescription, once you have your prescription, please reply to the email or send it to us through the website " https://ca.zeelool.com/contact-zeelool". We're here to help ensure your eyewear is comfortable and suits your needs. Thank you!

Rated 5 out of 5 stars

I Love my First Pair of New Glasses!!

I Love my New Glasses!!! They fit great on my face and I can see clearly! I can just pick them up and go! No more extra time having to put on contact lenses. I received a lot of compliments! Can’t wait to order my Second Pair! Customer Service was also kind and professional when I called to check my Delivery Date, thanks ZEELOOL!!

Signed, First Time Purchaser

September 10, 2025
Unprompted review
Rated 3 out of 5 stars

Although I love the style

Although I love the style, I find the glasses very loose on my face and they slide down my nose. Is there a way to shape the more so they will stay on my head?

September 9, 2025
Unprompted review
Rated 4 out of 5 stars

Double Check Prescription When Ordering Progressive Sunglasses

Happy with quality…..but thought I was getting progressive sunglasses. I entered all the information for my prescription. Then when I chose sunglasses it deleted the “ADD”numbers.

August 20, 2025
Unprompted review
ZEELOOL CANADA logo

Reply from ZEELOOL CANADA

We appreciate your interest in our sunglasses and your inquiry regarding the availability of progressive prescription lenses for our sunglasses.

We regret to inform you that currently, we are unable to process sunglasses with progressive prescriptions. Our sunglasses can only be fitted with single-vision prescriptions. We apologize for any inconvenience this may cause.


However, we do offer an alternative option that may meet your needs. Our photochromic lenses are available in progressive prescriptions, they provide a seamless transition from clear to tinted lenses when exposed to sunlight. These lenses offer the convenience of both clear vision indoors and UV protection outdoors, without the need to switch between regular glasses and sunglasses.

We want to reassure you that we do offer returns and exchanges within 30 days for any unworn and undamaged glasses. Our customer service (https://ca.zeelool.com/contact-zeelool) team will be happy to assist you with the process. Have a nice day!

Rated 1 out of 5 stars

I will never order glasses online again

I was very excited about these glasses, until I receive them. Unfortunately, the prescription was so off, I cannot read anything because it’s so blurry. I was expecting better quality glasses, but they look very cheaply made.
I will not be ordering glasses online again.

September 2, 2025
Unprompted review
Rated 4 out of 5 stars

Glasses are gorgeous.

Glasses are gorgeous. Seem to be good quality but it's only my first day with them. They aren't a good fit on my nose though. I have an average sized nose so I'm not sure why the bridge doesn't fit well.
The glasses in my pic are not the ones I'm reviewing.

August 26, 2025
Unprompted review
Rated 3 out of 5 stars

I ordered two pairs of progressive…

I ordered two pairs of progressive glasses but the sunglasses only came with my distance prescription.

August 25, 2025
Unprompted review
ZEELOOL CANADA logo

Reply from ZEELOOL CANADA

First and foremost, I would like to extend our sincerest apologies for any inconvenience or concern that you have encountered with our service. We regret to inform you that currently, we are unable to process sunglasses with progressive prescriptions. Our sunglasses can only be fitted with single-vision prescriptions. We apologize for any inconvenience this may cause. and we want to reassure you that we do offer returns and exchanges within 30 days for any unworn and undamaged glasses. Our customer service (https://ca.zeelool.com/contact-zeelool) team will be happy to assist you with the process. Have a nice day!

Rated 4 out of 5 stars

Love my glasses but wish I could get…

Love my glasses but wish I could get the option to add anti fog coating to them. Overall would totally recommend zeelool to friends and family

August 14, 2025
Unprompted review
ZEELOOL CANADA logo

Reply from ZEELOOL CANADA

Hi there, we sincelely appreciate your support on our site and the product, we will keep on improving on ourselves for offering you better experience. We have transferred your suggestion to our lens factory and sales-department, hope that in the future, we can offer that option for you confidently. Have a nice day~

Rated 5 out of 5 stars

Fit well & arrived earlier then expected.

Ordered my glasses, they arrived earlier than expected and nicely packaged in a cute little box too. My new glasses are exactly as pictured on their website. It really appreciated being able to virtually try on the frames before ordering. I’m very happy so far with my purchase from Zeelool and highly recommend.

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered progressive glasses that are…

I ordered progressive glasses that are sitting too far down on my nose, and the magnification portion is too low for me to be able to read anything up close. I have to tilt my head way back and look down at the very botton of the glasses to be able to read anything. Also the magnification area is so small, the glasses are making me dizzy. This is not a change in my prescription, so that is not the problem. These lens feel like a pair you buy from any drug store. Poor quality lenses.

August 4, 2025
Unprompted review
ZEELOOL CANADA logo

Reply from ZEELOOL CANADA

Hi there, so sorry to hear that. This issue may happen if the frame size didn't fit you, or the segment height needs to be adjusted, please don't worry, we can help you solve this issue. Checked that one of our agent is communicating with you, please do not worry, she will help you solve this issue. Please feel free to check your email mailbox, our agents have already sent you our solutions. Thank you so much. Take care.

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