Facebook & Instagram

The whole Meta business is really a mess and by extension, the shopify app is following suite. And Meta's support is yet to be seen.

Exceptionally confusing, highly unstable, wish I have an alternative.

Haven't used it since they commandeered checkout from merchants. It prevents upsells, free shipping bars, and other normal things you want to do with traffic to your store. Plus, you have to keep your shipping costs constantly updated in their app to match your actual in Shopify.

Not the best app if you sell intimate clothing, constantly rejected even if the item is on a manequin. Can't be bothered with the appeal system as it does nothing to help the merchant.

At first glance it's good, it promises to make it work.
But it really underdelivers. You still have to do many things in the meta account, which is terrible, I mean astoundingly terrible.
I am new to this but I'm a developer and I still don't understand anything on it. Not shopify's fault, but I really thought the facebook and instagram app would handle all of this nonsense for me. It doesn't.
Now I have a semi-connection and I don't know what to do to make it work, neither what it is supposed to do if it can't do that, great.

Review takes forever and can also just glitch out and get stuck in review forever. The app is all over the place and doesn't give clear instruction on what to expect next...

it's true that it's convenient to link facebook and shopify but there are always problems ...
sometimes I enter a product and it's available in the second but sometimes it takes 2 days more there are products that are no longer syncronize.

trying to integrate the stric BS rules of Meta to sell your items is crazy. Using stock photos from the distributor of a bikini gets flagged as a violation of there sexual policy. Yet if you "SPONSOR" a meta ad. It gets approved. Look at Playboy or victoria secret.

it's constantly asking to reconnect to our meta account and other bugs

This sales channel needs to integrate better with Shopify checkout options or apps. When they switched to prevent linking out to shopify for checkout, they also decreased sales for stores like mine since the Meta checkout lacks certain features. I can't distinguish between delivery and shipping, or most importantly, there is no date picker to pick shipping dates (which is essential to my type of business). This would be super easy to do (I can code my own date picker with little coding knowledge), yet is not implemented for some reason.

Also, the shipping settings in the app don't show correct rates (if you have live rates), items, etc, so you always have to check the store in the Instagram app to make sure it's working correctly. There needs to be a better way to do this.