US Mobile 4+

I’m truly impressed by the data bandwidth speeds I’ve been getting. Yesterday I had 3 tests on Ookla that were over 1000Mb /sec and I have had great signal strength. Compared with the Verizon Wireless plan I previously had, possibly due to a dead spot for Verizon 5G but I was getting maybe 2 bars of signal and my data speeds were terrible considering I was paying $130/ month for my iPhone 15 Pro Max and my Apple Watch (Ultra 2) lines ( the warranty line was very cheap I must admit $5/month + $7 for each device for insurance coverage $14 total/ month just for insurance. Also I paid in full for all my devices so the $130 month was entirely for the service on my iPhone and watch service and insurance coverage. Admittedly I was disappointed to learn that my Apple Watch was not supported by US Mobile network even though it’s just leased lines from T-Mobile, I have been quite impressed by new carrier that is only charging $20 something a month for national unlimited phone and texting and unlimited high speed data up to 100GB a month before your data speed loses priority on the network and throttles your speeds as needed to maintain higher priority user’s speeds. Hopefully this is not a bait and switch and my quality of service will not change after the 30 day trial. Also I was wondering if they accepted lifeline and ACP benefits. That would be awesome.

Just ported to US Mobile from T-Mobile and it’s a good experience so far. It’s nice to be able to have live chat and to be able to use the US Mobile App because T-Mobile doesn’t let prepaid customers use their app or live chat with customer service, so this is a VERY nice change. I’m on the Verizon e-sim right now and about to add the T-Mobile gsm card as well for double trouble.

One thing I’d definitely suggest is for you guys to tweak the hotspot data. It’s a little weird to go from no hotspot data, to 5gb, to 50gb on the highest plan. You guys should move the 5gb of hotspot to unlimited starter, add like 10-15gb to Unlimited Essentials, then leave Unlimited Premium at 50gb. It just seems like a more even distribution. Or have a way to have a hotspot add-on for the unlimited plans.

But outside of that, you guys have done a great job with this service, keep it up!!

I have been a happy customer of two lines with USMobile for the past 1.5 years. Great prices for a great connection on the Verizon network, which is hard to beat when using the new pooled plans. However, one important reason for choosing USMobile were the international eSIMs as we typically (during non-covid times) travel abroad about every other month.

Given the frustration and wasted time on my current Europe trip contacting the customer service more than ten times via chat (typically costs ~30-40min per case) or via email (typical response time 3-10 hours) because the international eSIMs simply don’t work, I cannot recommend USMobile to anyone, who wants to use it also outside the US.

The issues appear on multiple phones (iPhone 12 and 13) in multiple countries (Germany, France, Switzerland) where local friends have a perfect connection, and the solution of the customer service is only to send you a new eSIM, that comes with the same problems that result in no internet. Have a look at USMobile’s Reddit page, many people are struggling with the same issues and it’s something you really don’t want to deal with on a business or pleasure trip abroad. Be warned!