Publix Pharmacy 4+

Hate new interface

New interface doesn’t tell you which script you have refills on so if you click the wrong one you could end up refilling a script that you don’t have refills on and you have to wait for them to contact the provider instead of letting you refill the correct script that DOES have refills on it like you could clearly see in previous versions of the app. ALSO takes FOREVER to load anything including script info. I tried to look and see which of two scripts of the same medication had refills and it took forever to load the info then when i went to refill it it still didn’t tell me which was which and i ended up requesting a refill on the wrong one and now have to wait for them to contact the doctor which makes no sense. They should just look and see that I have refills. Hopefully the pharmacy staff can compensate for the shortcomings of this app, and to be fair they are always very helpful so I am optimistic about that.

Developer Response ,

I am very sorry about the disappointment but we thank you for bringing this to our attention! We will send your feedback to the right team- Jessica

A very good pharmacy app but delivery gone bad to worse

I love Publix pharmacy over all others I have tried, and so does my physicians BUT……..App is good for ordering refills requesting new prescriptions and paying, even with easy options for delivery BUT…. getting the medications paid for delivered through IC vs previous shipping service has become a nightmare, especially with latest updates and adding groceries, and requires hours trying to get frequent problems resolved, being transferred back and forth from local pharmacy to Publix technology department to IC Delivery service departments with much confusion on all parties! In addition IC delivery carriers were not trained consistently on how to handle prescription orders, with much more confusion, cancelled deliveries, and having to reprocess refill orders not being delivered timely as needed medically., especially before a weekend or holiday season. If help is needed, getting support takes hours just to get a live person who understands the problem and can fix. Please I beg you, go back to using another delivery service for which I am happy to pay extra for, saving me much deadly stress (for my health issues) and saves hours and days of delay in getting needed medications, suffering serious consequences when delivery is delayed. Other resolution: DO NOT EVER ORDER GROCERIES WITH YOUR PRESCRIPTION DELIVERY! PAY THE EXTRA $10.

Awful, useless app

The Publix pharmacy app is well beneath the quality of the regular store app. You cannot add yourself to the app as a patient to log and pay for prescriptions unless you provide a refill number. However, if it’s a new prescription for which you do not have a refill you have no option to create your profile let alone mark the medication. You cannot even create much of an account because of this glitch. Accordingly, of you get a text alert and receive link to pay for a new prescription you get tossed into this nonsense loop. A courtesy email to alert Publix about this within the app is convoluted and time draining-gets you nowhere. And asking the pharmacy people directly about the app issue when you physically appear at the site gets the same response as other users have described in reviews, namely they don’t know how the app works or discourage its use because of its poor user experience. It’s also pretty aggravating that when you try to link from a text for any pharmacy service you are routed to a sign in page instead of the app opening for you. Doesn’t even have facial or PIN recognition, just email and password. You’d think if they can create a decent usable app for groceries a sister app for pharmacy would be similarly functional. And it makes me wonder about stability/security of personal information in the app, assuming you can enter any into it.

Developer Response ,

We will be happy to help get you registered. Please call us at 1-800-242-1227, please press 6 then 1 to reach our Tech Team or contact us online at https://corporate.publix.com/contact for further assistance. Thanks so much for shopping with us. -Gabby