Hannaford Rx 12+

Our family has had all our prescriptions at the same Hannaford pharmacy for a very long time and for good reason. Never had any issues with anything there so didn’t really see the need to start using this app until 2022 despite using apps for nearly everything else. Finally decided to try it out and it does make everything easier. I can see everyone’s current scripts and history and can order straight from there without having to have the actual bottle with the # on it which is super helpful to stay on top of things when working or traveling ect. The ability to scan the bottle also is great and I don’t have to call anymore which also saves time, and we all know time is money!

I’ve been using this app for over a year and for the most part it is helpful; however, it needs improvement

1. User should be able to delete old prescriptions. In my list of prescriptions, one medication is listed six different times with no refill. I don’t know which of these to choose as far as refilling it so I would like to be able to eliminate the prescriptions that no longer apply. The pharmacist informs me that only one prescription exists on their system. so they don’t sync up and they cannot sort it out from their end.

2. Be able to remove auto refill using the app. Presently I must speak to a pharmacist.

3. Which doctor? Whenever I receive a text notice that my doctor is being contacted about refilling a prescription, I have no idea as to WHICH doctor. I have several.

Maybe combine the notice with either the drug name or Rx number or both. That way I don’t have to wait another week to find out that the prescription isn’t filled since the doctor didn’t respond. Whereas had I known, I would have contacted the doctor. Actually if you cannot identify the doctor, it’s a bad idea to say you’ll automatically contact them, giving me false hope.

4. Coders, yes you, spend some time assisting refills and understand their system. When I asked the pharmacist if I could speak with their app person in order to sort out these issues on my app, he shrugged his shoulders and said he didn’t know much about it.

I always look forward to picking up my priscriptions now when I used to dread it at certain pharmacy's they wouldn't be very nice or they would always have an issue with weather it be they couldn't get my medicine for a couple days even though they knew it was due every time around the same time. I remember one time i waited two weeks for a medcine and by the time they had it I wasn't feeling so good . Ever sense I switched pharmacy's it's made my life way easier and I'm no longer anxious when refill time is due and the employees are all so sweet and just nice humans so thank you hannafords pharmacy. The longest I've had to wait for my scripts is the fallowing day.

Keep up the good work it don't go unnoticed