Bahia Principe Hotels 4+

Best stay ever

Coming to this resort is the best decision I have ever made. I have been treated like family by every employee I have come across. Dorka and luis at the lobby bar are both wonderful and have great energy. Jose, Pablo, Louis, Pablo, Francisco, Juan, and more have all treated us amazingly and gotten us everything we asked for even while balancing so many other people. The employee that stood out the most though, is Edgar holleday at the lobby bar. Great energy and calls me and my friends family. Best person I have possibly ever met. If nothing else we would come back only for Edgar.

Needs Improvement

This app accomplishes what it needs to on the resorts, BUT due to spotty WiFi and poor optimization requires frequent uninstallation and reinstallation to work. Here are my recommendations to the dev team:
-If I have checked in and logged in, to save performance, just automatically go to my stay so I can make reservations and check activities rather than booking at other resorts. I get the marketing behind this, but if I’m at one of the resorts, save the load time by going to the “my stay” page.
-The map could be better. The google maps integration has some benefits, but an interactive or simple PDF could get what you want more performantly. Could have them personalized based on the what room you are in with variations of “your room” marked on the pdf version.
-QR codes for menus should automatically take you to the menu or pdf, not send you to a web page to all menus and find the dropdown that opened for the restaurant you want. Also, just put English and Spanish versions on the same page. Too many different variations.

Developer Response ,

Thank you for your detailed feedback! We appreciate your suggestions and will share them with our development team for future updates. We're continually working to enhance the app's functionality and user experience.

Booking number

I booked through a travel agent and it was a little difficult to find my booking number. But once I was able to check in it was great! Pro tip if you need to add another room to you dinner reservations book at the same time and when you arrive tell them you are together. I got that from another traveler and I was able to book 2 rooms for the same times. I was told trying to add a room to your reservation doesn’t always work. So I did not try it.

Developer Response ,

Thank you for your review and helpful tips! We're glad you had a great experience once you checked in. To avoid future issues, ensure your booking details are readily available and try clearing your cache and cookies for smoother app performance. We appreciate your feedback and will consider it for future updates.