Boingo for Military 4+

If you are a fan of spotty internet connection that drops completely at least 3 times every hour and has horrendous connection quality than this is a deal for you. The wifi is so bad I can’t even load sites like office365 for work. To make matters even better on random days I can’t connect because it says my account is inactive and when I try to log into the Boingo website to view my account it says my log in info is invalid. Even after resetting my password via Email and trying to login on different devices it’s still invalid. I tried calling the customer service number, foolishly hoping at least that would work just to be put on hold for 20 minutes then get hung up on. Sadly this is the only option I got where I am stationed, and just shows that the military needs to invests in actually good contracts with actually good companies, not sad excuses like this one.

Hi there, our team is actively working on improving the user experience. Thank you for your feedback and patience at this time. If you need any additional assistance accessing your account details, please contact our team at wecare@boingo.com. Thank you!

Boingo has 3 networks usually, the base name (Wi-Fi), boing wireless, and boingo 5ghz, the 5ghz option works really well for me (the others are horrible) and for 80 bucks I typically see around 150 mbps which is more than what’s advertised but for the love of god please come up with a better system to connect your devices as i constantly have to sign back in and it’s really what breaks boingo from being a good service. Come up with a better system and bring faster speeds, every other company out there offers 100 mbps as the base option and 10mbps even being an option is embarrassing, bring 500mbps to the table and possibly some gig speeds as for a handful of bases it’s either boingo or cox and cox is expensive (with a contract) that’s out of most people’s budgets. I give 5 stars purely for the value of being able to move around but please fix it!!!!!

Hello there, thank you for your feedback! We value your observations and your suggestions; we are in the process of fine-tuning our Wi-Fi product.


If you need any additional assistance, please contact wecare@boingo.com with your account details and an agent will be happy to look into this for you. Thank you for your patience!

They deactivated my account after I requested a refund and cancellation for no wifi service. I am reporting for fraud as they have charged me without giving full service that was promised. I have emails and the ticket as proof. Do not use this service. They will charge you then give you no internet or constant disconnections, and will block your device from their network. Will have to contact bank to get a refund or put a stop payment because I was not given what was promised. Please consider getting a wifi puck or if you are on a post that has wifi hookups( i.e. JBLM has xfinity hookups where you can essentially buy your own modem). This company does not support troops and will take advantage of us.

Hi there, we're sorry for any inconvenience or frustration that you may have experienced. We're continually working to improve our service, and we'll consider your feedback to ensure we provide the best possible experience. If we can do anything to help mediate and/or solve your experience, please email our team at wecare@boingo.com. Thank you for your patience at this time.