YouTube Creator Support

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Need help with your YouTube Creator Award? Please provide the following information so we can best assist you.
Note: Society Awards cannot assist in matters regarding eligibility. You can learn more about eligibility here.
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What is your inquiry?
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Unable to Submit Redemption Code

Redemption codes can only be used once so it is likely that the award has already been redeemed. If it hasn’t been redeemed, you might not be eligible for an award. You can check your eligibility by clicking here.
Redemption Code
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Channel URL
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Optional Additional Information

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Image Upload

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Optional Image of Error Message
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Change My Shipping Address
Shipping address change requests must be submitted within 24 hours of placing your order. Please provide your new shipping address below and the team will confirm whether or not this request has been approved.
Redemption Code
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Channel URL
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Updated Address

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Required Street Address Address Line 2 Required City Required State/Region/Province Required Postal / Zip Code

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Country
The name submitted in your shipping and billing information needs to match your government-issued ID.
A Tax/PAN ID
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For further assistance, please describe your inquiry in detail

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Purchase Additional Awards
To purchase additional awards, please provide the information below. We will be in touch with next steps once you are approved by YouTube.
You can find your redemption code here if you no longer have it.
Redemption Code

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Channel URL
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Email address used for original redemption
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Please note that requests for additional award purchases are approved directly by YouTube. If you have any questions about your eligibility, get in touch with YouTube Support.
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Order Status
All orders that are approved to be processed will ship within approximately 2 weeks. When your award ships, you will receive your tracking number directly from the courier (UPS/FedEx) via email. Once the award is shipped, you are responsible to track and coordinate successful delivery of your award with the courier.

If you have not received an order confirmation, please check your spam folder for an email from youtubecreator@societyawards.com. Once you have confirmed that your order confirmation was not sent to your spam folder, please provide the following information so we can better assist you.
Redemption Code
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Channel URL
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Optional Image Upload

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Upload file Capture image using webcam
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Revised Commercial Invoice Request
If the carrier has contacted you requesting a revised commercial invoice, please provide the following information:
Recipient’s Legal Name

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Address

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Required Street Address Address Line 2 Required City Required State/Region/Province Required Postal / Zip Code

Required
Country
The name submitted in your shipping and billing information needs to match your government-issued ID.
A Tax/PAN ID
*
N/A
Tracking Number
*
N/A
Redemption Code
*
N/A
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Other Inquiries
For all other inquiries, please provide a summary of your request including any relevant information.
Redemption Code

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Channel URL
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Optional Additional Information
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Additional Information
Image Upload

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Upload file Capture image using webcam
Verification Code *
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