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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the friendly and helpful staff, who often go the extra mile to ensure a smooth rental process. Consumers also value the quality and cleanliness of the vehicles, with some even receiving complimentary upgrades. The efficiency of both the pick-up and drop-off procedures is frequently mentioned as a positive aspect. However, experiences with the booking process and customer service appear to be inconsistent, with a lack of consensus among reviewers. Similarly, opinions on the location vary. While many customers express satisfaction and a willingness to use Sixt again, it's important to be aware of these potential inconsistencies.

Based on these reviews

Rated 4 out of 5 stars

Rented an auto for a business trip from Orlando airport a few weeks ago - I got a good price, nice car (exactly what I reserved), and easy pickup process. I knocked off a star as it was a bit confusi... See more

Rated 4 out of 5 stars

When we picked up the vehicle , we were told that Apple CarPlay would work with our phones. However it did not pair , the valet tried to help us and he said that the software in the car needed an... See more

Rated 4 out of 5 stars

Pickup/drop off experience was actually quite nice, I’d give 5 stars for it. Another strong point is a car’s model (I got exactly what ordered). Unfortunately the car wasn’t functioning orderly whic... See more

Rated 5 out of 5 stars

This was my second time renting with SIXT USA, and once again I had a great experience. The first time, I rented a BMW 7 Series, and this time I chose a Toyota Corolla. Both cars were in excellent co... See more

Rated 5 out of 5 stars

We had an amazing experience with the Sixt car rental company at the Honolulu airport. The car we reserved was available but customer service employee, Mele made us aware of how affordable upgrade wou... See more

Rated 5 out of 5 stars

After a long flight, Fred was a friendly face at the pick up counter. He explained all the options available to me and I ended up with a great upgrade for just a few dollars more a day. Sixth made arr... See more

Rated 2 out of 5 stars

Okay, Sixt. You got me. Billed me a $30 dollar "administration fee" for a $3 toll. Hope your business model accounts for a marked lack of repeat customers. Shrug

Rated 5 out of 5 stars

Quick key handover at the Newport Mall desk, although you are pressured into purchasing additional paid options. Car in good condition, although it had quite a few miles on it. Quick drop-off at the e... See more

Rated 5 out of 5 stars

I rented a BMW X3 SUV for a vacation in Sonoma CA with my wife at a price comparable to a compact or smaller auto from other companies. I did read negative reviews and I was a little nervous. At the r... See more

Rated 5 out of 5 stars

Thought I downloaded their app but somehow, I did not. Had to go to the counter. Very friendly, understanding and pleasant staff upgraded me for free. Best experience I ever had at a car rental. I h... See more

Rated 5 out of 5 stars

The two guys working the service counter at the airport were very professional and friendly. Gave some good advice and made the process actually enjoyable for me.

Rated 5 out of 5 stars

Highly recommend. Easy online process, and friendly and fast experience picking up and dropping off at Honolulu airport. We will definitely book through Sixt again.

Rated 5 out of 5 stars

We came as a family in Vegas to visit places , and SIXT - is the best choose to find a great. At - for a great deal ! Happy we continue to come back to rent cars in different part of the word with t... See more

Rated 5 out of 5 stars

Great location if you need a car for a day or two. Great fleet! Reasonably priced (bit more expensive vs airport location, but cannot complain). Great communication prior to pick up to speed up the pr... See more

Rated 5 out of 5 stars

Our recent car rental experience was smooth and hassle-free. The process was easy, the price was very affordable, and everything went as expected. Highly recommend for anyone looking for a reliable re... See more

Rated 5 out of 5 stars

NICOLE in the office was AMAZING! the MVP. She helped set me up for success during my visit. She was professional and clear with all details. THANK YOU. I happened to walk in, with no premade reserv... See more

Rated 2 out of 5 stars

What an awful company. They will not refund a renter for days not used if the renter returns the car early. They are quick to take a $200 deposit, but slow to return it. Moreover, they invent bait-and... See more

Rated 5 out of 5 stars

I am a repeat customer at Sixt, specifically JFK. The employees are extremely pleasant, all if them. Even if there is a short wait, the atmosphere is always friendly. Renting a car from Sixt has a... See more

Rated 5 out of 5 stars

I've used Sixt a dozen or more times when traveling in UK, NZ and Portugal (I'm from Sydney). Never had a bad experience. In my experience they have better car options than most, but at the same price... See more

Rated 2 out of 5 stars

Its a real pity that the after sales service was so bad compared to the great job that the team did when we picked up and dropped off the car. Sixt took a really hands off and couldn't care approach... See more

Rated 5 out of 5 stars

Car rental in Ljubljana, Slovenia (downtown) was my smoothest rental experience. No attempt to upsell add-ons or additional coverage. I requested a compact automatic car, but got upgraded free of char... See more

Rated 5 out of 5 stars

We have used Sixt several times on our Europe trips and each time we have had friendly staff who have made the process so simple. The cars have been excellent and each return process has been so conve... See more

Rated 5 out of 5 stars

The pickup and drop off experiences were easy. The rep at pickup took time to change the vehicle's language from its native German to English so we could feel comfortable driving in a foreign country... See more

Rated 5 out of 5 stars

Sixt Car Rental in Rome Fiumicino works very smoothly. We have used numerous times (multiple times per year for the past years) and never had anything but positive experience. Always very friendly a... See more

Rated 5 out of 5 stars

Fantastic service. Short wait time after landing in Lisbon. Tomas was really friendly and helpful, even recommending things to do near to where we were staying. The car was clean and ready to go.... See more

Rated 5 out of 5 stars

Very good rental experience at Glasgow airport. Quick and courteous processing, both during checkout and return. Even though the car model was a little different than expected, it was clearly well m... See more

Rated 5 out of 5 stars

My initial contact in Albury Sunday morning was helpful to my need for a Sixt vehicle, he gave me many options and explained every part of the process clearly. Unfortunetly whilst under hire I backed... See more

Rated 5 out of 5 stars

Price was good. Vehicle pickup was quick and convenient. Staff were friendly and helpful. Vehicle met my expectations for type of vehicle, model, size etc. Vehicle was clean and in excellent condi... See more

Rated 5 out of 5 stars

when looking for a rental I compared what exactly the different companies offered.Since I live rural the 200kms a day allowance really made my choice. Phil at Armidale was really good at keeping in to... See more

Rated 5 out of 5 stars

Customer service at pickup was excellent The rep was Billy and he could not have been more helpful or professional What a great guy!

Rated 5 out of 5 stars

Did my booking via booking.com. I did also my filed or documents using an app before my journey started. All passport and driver's license ID were in a system when I arrived to sixt counter at SFO.... See more

Rated 2 out of 5 stars

Website had me enter a flight number, so the company would know to adjust if I was running late. My flight indeed got delayed, but when I showed up at the Prague rental office, EVERY SINGLE OTHER... See more

Rated 5 out of 5 stars

I was very pleased with our Sixt rental in Normandie & Brittany in France. Specifically, the staff at the service counter at pickup and dropoff were wonderful, helpful land cheerful. At pick-up in Rou... See more

Rated 5 out of 5 stars

Incredible experience. The workers are very friendly, quick, understanding and really helpful. The car was clean and the experience in general was incredibly rewarding. They made everything really eas... See more

Rated 5 out of 5 stars

After reading many negative reviews we were very concerned but we received great service from Sixt at Rennes airport. We were early but they still got the car ready for us. We had a free upgrade. No h... See more

Rated 5 out of 5 stars

Fred is amazing! The car rental place was closed by the time I got out of the chaotic airport and I was left with no transportation for my vacation. Fred got me into a rental car quickly and smoothly... See more

Rated 5 out of 5 stars

Brandon was helpful, friendly, and honest. Without his interaction and demeanor, we would not have taken the upgrade

Rated 5 out of 5 stars

It was no hassle not a whole lot of question just give your documents and you was in and out in 5 minutes

Rated 5 out of 5 stars

I've had very good experiences the last couple of times I used SIXT in Aguadilla, Puerto Rico. You can count on Ricardo and the team to do their best to get you the best vehicle available at a good pr... See more

Rated 5 out of 5 stars

Fair pricing on luxury vehicles, Expert attendants, web site has all the help and answers for self booking.

Rated 5 out of 5 stars

Friendly, helpful staff. Super fast pick up. Got the car I reserved (usually I get “similar”)

Rated 5 out of 5 stars

I always choose SIXT for my car rental needs, and Jennifer at Lamezia Airport provided outstanding service, patiently answering all my questions and thoroughly explaining the documents.

Rated 5 out of 5 stars

Customer Service was OUTSTANDING! Miguel has instilled my confidence to use Sixt AGAIN!!!!Repeat customers help companies expand.

Rated 5 out of 5 stars

First time with Sixt. Web site showed upscale rentals for better than expected prices. Check in/out was seamless and one-way rental from Fort Lauderdale FL to Boston MA with a BMW X5 was the absolute... See more

Rated 2 out of 5 stars

I was charged for insurance when we came in. We told him we wanted to use a different card and didn't need the insurance. They said they canceled the charges and was recharge on the new credit card wi... See more

Rated 2 out of 5 stars

I’ve had mixed experiences with Sixt over the past two years. Last year, I used their Sixt+ subscription program and rented a vehicle for four months. Overall, that experience was smooth — I... See more

Rated 5 out of 5 stars

I had a very good experience with the rental car. Remco was very patient and friendly, even though my original online booking wasn’t fully honored. He recommended the Loss and Damage Waiver, which I d... See more

Rated 5 out of 5 stars

Billy is the man. He was very friendly and helpful and gave us good advice for both the rental and our itinerary. We added a secret stop he recommended on our tour and it was a highlight! Thanks B

Rated 5 out of 5 stars
Verified

I’m extremely happy with my recent experience at SIXT. I had originally booked a BMW Z4, but unfortunately, premium cars aren’t available to rent with a debit card. However, the attendant provided t... See more

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Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Car Sharing Location
  4. Limousine Service
  5. Truck Rental Agency
  6. Van Rental Agency

Written by the company

👉 Visit our Help Center at sixt.com/help-center or get in touch with us. ✅ Welcome to SIXT car rental. We offer premium car rental at affordable rates, worldwide. Drive first class. Pay Economy. Premium vehicles without premium prices. We have over 222,000 rental vehicles in our fleet, which hosts models from some of the best car manufacturers in the world, including German favorites such as BMW, Mercedes, Audi and more. We also offer car subscription service with SIXT plus and chauffeur service / airport transfer with SIXT ride.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

5-star
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1-star

Hasn’t replied to negative reviews


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Rated 5 out of 5 stars

Got the car I wanted!

I asked for a BMW 5 Series sedan and received the car I wanted. I would've preferred a V6, but that was the only complaint with the car. The car was new, and when I picked it up, the associate was pleasant.

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid Sixt, horrendous experience

I picked up a car for a 3 week hire from Chicago airport.

The lady that was on the desk was aggressively trying to add additional items to my rental. I was with my 3 children, one a baby, one nonverbal and autistic, all 5 and under. I explained we were in the States for medical treatment and already paying over $3500 for the first car with them and $3500 for the second.

The reason we couldn’t hire for the full 6 weeks was my husband was joining half way through the trip and Sixt insisted we would have to pay the second driver daily rate for the 3 weeks he wasn’t there unless we returned and rented a new car. Hassle no one needs.

I’d also taken full cover. Initially we were told we could have an upgrade but only if we took roadside assistance and a cover above full comp, which wasn’t required.

When I said no, I was told we couldn’t have the car and we’d have to wait for some time.

After an hour of waiting, for a car I’d pre-booked and arrived on time for. All my children were upset, they’d been travelling for over 20 hours from Dubai at this point, so I asked for management.

The person I was dealing with then lied and said she hadn’t said we couldn’t have the car for that reason and it wasn’t ready.

When my husband collected the second car, he was pushed into taking unlimited tolls and told the cost was a fifth of what he was actually charged.

Horrible, pushy experience. Since I’ve returned, I didn’t take the toll package for the first car and I keep getting emails with huge admin charges for tolls, that I had tried to pay at the time and couldn’t.

July 13, 2025
Unprompted review
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Rated 4 out of 5 stars

Excellent service and easy to book

Excellent service and easy to book. Dropped a rating as I had booked a specific car but got another one. It does say in the booking "or something similar" but would be nice to know what car you will be getting up front.

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

No more rents with Sixt. Neither Europe nor US

I used to trust and to rent my cars in Sixt in both Europe and US cities, but my last experience in Sept 2025 in Orlando FL, specially with the *certains conditions apply statement, has changed my preferences and i will not work with this company anymore. Its Ad. offered a very interested discount due to my birthday (15%) and i did not pay too much attention to the *, sadly for a personal emergency i needed to return the car just 2 hours after renting it. When i called to help desk/airport to understand if there was a penalty for returning so soon, they just told me if was a pre-paid rented and they will not return any money!!. I wrote and called many times to Sixt to request just for a penalty and although a "supervisor" offered a potential goodwill discount, because they understood that emergencies could happen, it never occur and nobody contact me later. No more rents with you Sixt. It was the first time and first company that i have been rented that did adjust cost according to real car days' use.

September 10, 2025
Unprompted review
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Rated 1 out of 5 stars

I’ve been a loyal Sixt customer for…

I’ve been a loyal Sixt customer for years, but this last experience has been extremely disappointing. After renting a car for a full month and returning it without any issues, my account was suddenly blocked with no explanation.

Trying to resolve this has been a nightmare. The so-called “second level” customer service either never picks up, or after waiting 30–40 minutes on hold, I finally get through only to be told they can’t do anything because it’s up to their “security team.” The problem is the security team has no direct line of contact, so there’s no way to actually get help.

This process ruined my vacation. I’m left stranded without answers, after years of loyalty and thousands of dollars spent renting from Sixt. I’m writing this in hopes someone at Sixt takes responsibility, because right now it feels like they simply don’t care about their customers once they’ve been paid.

September 18, 2025
Unprompted review
Rated 2 out of 5 stars

They got me

Okay, Sixt. You got me. Billed me a $30 dollar "administration fee" for a $3 toll.

Hope your business model accounts for a marked lack of repeat customers. Shrug

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Hawaii Trip

Our recent car rental experience was smooth and hassle-free. The process was easy, the price was very affordable, and everything went as expected. Highly recommend for anyone looking for a reliable rental service!

September 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Aloha!

After a long flight, Fred was a friendly face at the pick up counter. He explained all the options available to me and I ended up with a great upgrade for just a few dollars more a day. Sixth made arriving and getting our rental car an stress-free experience! Aloooha Fred!

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

I always choose SIXT for my car rental

I always choose SIXT for my car rental needs, and Jennifer at Lamezia Airport provided outstanding service, patiently answering all my questions and thoroughly explaining the documents.

September 11, 2025
Unprompted review
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Rated 1 out of 5 stars

I rented a car from Sixt Amsterdam…


I rented a car from Sixt Amsterdam Schiphol in July 2025. At drop-off no damage was noted, but days later Sixt emailed me with photos and demanded 1512.93 EUR for alleged damage. Despite repeated requests, they refused to provide the original inspection report or repair invoice. They then charged my credit card without consent or proper documentation. I have disputed the charge with my bank and reported the case to consumer authorities. Very disappointing experience — renters should be extremely cautious.

July 21, 2025
Unprompted review

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