Bilka Reviews 57,011

TrustScore 4 out of 5

4.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the reasonable prices and the excellent service provided. Consumers highlight the promptness of the delivery service. People also find the online ordering process simple and convenient. Consumers are generally satisfied with the quality of the service. However, opinions on both the order and the product are mixed, with a low consensus among reviewers.

Based on these reviews

Rated 4 out of 5 stars

Nice cake we had ordered, but it was ordinary pre-defined. We wanted to order customised cake for 60kr/person on our event. On website there is only written about it, but there is no feature to order... See more

Company replied

Rated 4 out of 5 stars

Food was great, good quality and delicious, packing was also very good, overall great value for money when one has big gatherings. It was ready a bit later than originally ordered (30 mins) but... See more

Company replied

Rated 4 out of 5 stars

The food was amazing and we all loved it. And it was much more than we expected to receive when we ordered it. Thank you Bilka. The only downside to this was the instructions for reheating. It... See more

Company replied

Rated 4 out of 5 stars

Good amount. It's could be nice lif you can also include printed instructions for warming and serving the food. Totally good experience.

Company replied

Rated 5 out of 5 stars
Invited

I tried the service where I order and then can go and pick up a bit later. Fantastic for me who have problem walking! Excellent service! Worth the extra money.

Company replied

Rated 5 out of 5 stars

I love Bilka. They are huge, mighty, mighty I say. They are honest and they know what they do. They are punctual and keep their words. When they put something on sale thay do their best to supply you... See more

Company replied

Rated 5 out of 5 stars

Amazing service. Reasonable price and fantastic bakery bread and pastry. I highly recommend Bilka it's bakery and serviceminded kind staff. I will definitely order more as it's simple and convenient.... See more

Company replied

Rated 5 out of 5 stars
Invited

That their service was excellent after issues with my order. It took a while but the service after all tge issues they had created was excellent and made up for the initial issues.

Company replied

Rated 5 out of 5 stars
Invited

My order came in good time and it was well packed. I had an item that was delivered late, and I was informed in a timely manner so overall, I highly recommend ordering from Bilka!

Company replied

Rated 5 out of 5 stars
Invited

Ordered online, ready in one hour. Picked up at Bilka Ishøj, the personnel were kind and everything went as expected. I had a fantastic dinner the same day—thank you!

Company replied

Rated 5 out of 5 stars
Invited

This was the first time I ordered on line from Bilka. High effficiency with speedy delivery with a high diversity in the sortiment.

Company replied

Rated 5 out of 5 stars

Good quality and A LOT. Certainly no need to be nervous if there would be enough for everyone. We are very pleased with the quality and quantity from Bilka Mad-ud-af-huset and can highly recommend.

Company replied

Rated 5 out of 5 stars

Great value for the price. They taste good and generous portions. Recommend if one is pressed for time and doesn’t have time or energy to make full Christmas dinner

Company replied

Rated 2 out of 5 stars
Invited

Order placed 11/5 , supposedly sent 14/5 , tracking says they have still not received it. Very slow and unreliable

Company replied

Rated 5 out of 5 stars
Invited

Have bought 3 times already in Bilka, and it was always amazing. Once New device was with scratches after I opened it at home, so I come back and was given new one, instead the one that I opened. I... See more

Company replied

Rated 2 out of 5 stars

Im not very statisfied , because they dont make may food for my BIRTHDAY. Im wait it one hour more like it was write in faktura. And im not only one client who doesnt get their meal at the time.

Company replied

Rated 5 out of 5 stars
Invited

I ordered a bike from Bilka, it came in a time frame as they said it would, which is pretty quickly, it came in pieces as i ordered. It was a good experience, I recommend, and would buy again.

Company replied

Rated 4 out of 5 stars

Ordered a stuffed and deboned turkey. Good size, well prepared, tasty stuffing, and kind customer service.

Company replied

Rated 3 out of 5 stars

Meget lang behandlingstid ved reklamationer. Men i løste problemet, med udlevering en ny vare. Tak for hjælpen.

Company replied

Rated 5 out of 5 stars

Super alle tilfreds meget og god mad. Vi kommer igen. Harald og Tuas Diamantbryllup.

Company replied

Rated 5 out of 5 stars
Invited

The recent purchase and return of a product was super easy. Highly recommend Bilka !!

Company replied

Rated 5 out of 5 stars
Invited

Delivery was on time, price was way cheaper than in the physical shop. Recommended!

Company replied

Rated 5 out of 5 stars

Cake was very delicious and quite big. Fruits were fresh and juicy. Based on the price, both of them extremely high quality Thank you

Company replied

Rated 5 out of 5 stars

Brunch til take-away. Klar til tiden. Alt var friskt og lækkert. Det kolde var klar til at sætte på bordet. Det lune skulle en tur i ovnen.

Company replied

Rated 3 out of 5 stars

We order birthday cake. Easy to order and pick up. The quality of the cake was not as before. More than half went to trash.

Company replied

Rated 5 out of 5 stars
Invited

Fast delivery and very easy to place the online order!

Company replied

Rated 3 out of 5 stars
Verified

I First ordered the Microsoft Ergonomic 4000 and found out I accidentally ordered it with English Layout ( I wanted Nordic Layout ). I immediately sent it back, but they still haven't processed the re... See more

Company replied

Rated 3 out of 5 stars

Bilka Viborg - I don't knoow if this is the case only in Bilka Viborg or in all Bilkas. This shop is a mess. I learned not to trust any indications for offers (tilbud) because it is very likely that t... See more

Rated 3 out of 5 stars

Ordered a garden shed, they tried to deliver it two days before they said they would. They then said if I wanted it redelivered I would have to pay. I had to threaten to cancel the order in order to g... See more

Company replied

Rated 3 out of 5 stars

Status update: finally, Bilka reinbursed me for the damaged goods. I returned my item. It wasn't easy as I believe it should be, but I am happy I got my money back-- I received my order and... See more

Company replied

Rated 3 out of 5 stars

At varen kom en dag sener end der stod og at men sku kører lidt længer for at hente pakken da pakke postkasse ik var stor nok ik smart

Company replied

Rated 3 out of 5 stars
Verified

I didn't receive a message 30 minutes prior to delivery and the freezer was delivered to a shed, not the nearest front door of the house.

Company replied

Rated 3 out of 5 stars

I ordered a bicycle in the webshop. While ordering I chose 'Gadeplan Hoveddør' as a delivery method. I would translate it into English as 'Ground Floor, Entrance to the Building'. The descript... See more

Rated 3 out of 5 stars
Verified

I was expecting the new laptop in 3 days, but it took 7 days to be delivered by Postnord.

Company replied

Rated 3 out of 5 stars
Verified

100% ekstra leveringstid end lovet. varen blev først sendt 1 dag senere end lovet.

Company replied

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Company details

  1. Supermarket

About Bilka

Written by the company

Du ka' finde alt, hvad du behøver til familien, huset og haven i Bilka. Vi har et stort udvalg til lave priser og hver uge nye skarpe tilbud. Bilka Live arrangerer masser af events i hypermarkederne. Besøg din lokale Bilka eller besøg os på Bilka.dk, hvor dine valgmuligheder er endnu flere.

Du ka’ anmelde såvel dit butiksbesøg som din handel på bilka.dk her på Trustpilot.

Written by the company


Contact info

4.0

Great

TrustScore 4 out of 5

57K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

I love Bilka

I love Bilka. They are huge, mighty, mighty I say. They are honest and they know what they do. They are punctual and keep their words. When they put something on sale thay do their best to supply you until the last day where they promised to sell that item on sale. not like some shops. when you go there on Monday they say it comes on Thursday. When you go there on Thursday thay say it was sold out on monday. no bilka is not cheap. They are honest. I would give them an Oscar for their qualities

September 19, 2025
Unprompted review
Bilka logo

Reply from Bilka

Hi Tom 

Thank you for your review.

It’s so good to hear that you’ve been satisfied with your experience.

We’ll do our best to ensure that you’ll always have the same positive experience. 

Kind regards
Helene 
Bilka

Rated 5 out of 5 stars
Invited

Simple fast and a good price

Simple fast and a good price

September 19, 2025
Bilka logo

Reply from Bilka

Hi Jon 

Thank you for your review.

It’s so good to hear that you’ve been satisfied with your experience.

We’re happy to have met your expectations, and we hope to see you again another time.

Kind regards
Helene 
Bilka

Rated 5 out of 5 stars
Invited

I tried the service where I order and…

I tried the service where I order and then can go and pick up a bit later. Fantastic for me who have problem walking! Excellent service! Worth the extra money.

September 17, 2025
Bilka logo

Reply from Bilka

Hi Anna 

Thank you for your review. 

How wonderful to hear that you had a good experience with our Click & Collect service. It’s always so nice when everything runs smoothly from the time of ordering through pick-up.

We hope to welcome you again another time.

Have a nice day.

Kind regards
Mette
Bilka

Rated 5 out of 5 stars
Invited

Perfect shopping

Perfect shopping. Frindly Agent.

September 10, 2025
Bilka logo

Reply from Bilka

Hi Alek.

Thank you for your review.

It’s so good to hear that you’ve been satisfied with your experience.

We’re happy to have met your expectations, and we hope to see you again another time.

Kind regards
Emma
Bilka

Rated 5 out of 5 stars

Everything was as I expected

Everything was as I expected, the cake was delicious

September 8, 2025
Unprompted review
Bilka logo

Reply from Bilka

Hi

Thank you for your review.

We’re so glad to hear that you got a five star experience when you ordered food from us.

We hope we can cook even more delicious food for you in the future.

Kind regards
Emma
Bilka

Rated 1 out of 5 stars

Absolutely unacceptable and unprofessional – NEVER AGAIN

I ordered a birthday cake from Bilka for my daughter’s 5th birthday. I received a confirmation email that the cake was ready for pickup at 6:00 PM. I arrived at 5:50 PM – and the cake was nowhere to be found.

First, the bakery staff told me to check inside the supermarket. I went around in circles between confused and unhelpful employees, waiting for 30–40 minutes, trying to get answers. No one seemed to know anything, no one took responsibility. Eventually, I found the second shift manager, who was the only person willing to help. She made several calls and genuinely tried – but unfortunately, the cake simply did not exist.

In the end, I got a refund, but no cake. I left the store with my 5-year-old daughter crying, completely devastated because her birthday cake was just... gone. I then had to run around Copenhagen at 8 PM trying to find any cake for her kindergarten celebration the next morning. Do you have any idea how hard that is the night before?

I also called customer service, who promised they would call me back the next morning to try and make up for it. Guess what? No one ever called. Typical.

The whole experience was a complete disaster. You ruined what was supposed to be a special day for my child. I strongly advise others to think twice before trusting them with anything time-sensitive or important.

Shame on you.

September 4, 2025
Unprompted review
Bilka logo

Reply from Bilka

Hi Ana.

Thank you for your review.

We’re very sorry to learn about your experience.

We’d like to take a closer look at your case so we can get to the bottom of the issue. In order to do this, we’ve contacted you here through Trustpilot to get more information and your order number, so that we can investigate further.

We hope to hear from you.

Kind regards
Emma
Bilka

Rated 5 out of 5 stars

Good kage and on time delivery

Good kage and on time delivery

August 28, 2025
Unprompted review
Bilka logo

Reply from Bilka

Hi Renu

Thank you so much for your review.

We’re so happy that we were able to provide some great food for your gathering.

We hope everyone was happy and content, and that we can help with the cooking another time.

Kind regards
Emma
Bilka

Rated 1 out of 5 stars

Cake not delivered and meat burned

The luksus Jordbær kage was not ready and no one informed before the pick up time at Bilka at Fields. The staff said there were issues with many cakes on the day - but no one care to inform the customer. I would not recommend nor will return.
The buffet from mad of huset was also an unpleasant experience as the meat was frozen and took 1,5 hour to prepare it and the pork was burned and carbonized. Again, another no return.

August 30, 2025
Unprompted review
Bilka logo

Reply from Bilka

Hi Patricia.

Thank you for your review.

We’re sorry to hear that your order was not ready at your chosen pick-up time. That’s of course not the intention at all.

We’ve contacted our colleagues at the store to look into the matter, and you’ll hear back from us as soon as possible.

Kind regards
Emma
Bilka

Rated 1 out of 5 stars
Invited

bad experience

bad experience

August 28, 2025
Bilka logo

Reply from Bilka

Hi Ranjit

Thank you for your review. 

We are unfortunately unable to determine the nature of your case based on your review, but we are sorry to hear that the service did not meet your expectations. This is, of course, not how we want things to be.

If you need to follow up on the matter, please feel free to contact our customer service team and elaborate on your experience so we can address your concerns. You can contact our customer service through our website here: Bilka.dk (https://support.bilka.dk/hc/da/)

Best regards 
Mette
Bilka

Rated 5 out of 5 stars

God service.

August 22, 2025
Unprompted review
Bilka logo

Reply from Bilka

Hej Oleg 

Tak for din anmeldelse.

Hvor er det bare skønt at høre, at du har været tilfreds med din oplevelse hos os.

Vi er glade for, at vi kunne leve op til dine forventninger, og vi håber på at se dig igen en anden gang.

Rigtig god dag

Med venlig hilsen
Mette
Bilka

Rated 5 out of 5 stars
Invited

Good 👍

Very good experience

August 20, 2025
Bilka logo

Reply from Bilka

Hi Dilpreet

Thank you for your review.

It’s so good to hear that you’ve been satisfied with your experience.

We’re happy to have met your expectations, and we hope to see you again another time.

Kind regards
Helene 
Bilka

Rated 3 out of 5 stars
Invited

Okay service

Okay service

August 19, 2025
Bilka logo

Reply from Bilka

Hej Katja 

Tak for din anmeldelse. 

Det er godt at høre, at du oplevede fin service hos os. 

Du ønskes en god dag. 

Med venlig hilsen 
Helene
Bilka

Rated 5 out of 5 stars
Invited

Best

Very good service!

August 13, 2025
Bilka logo

Reply from Bilka

Hi Rafael.

Thank you for your review.

It’s so good to hear that you’ve been satisfied with your experience.

We’re happy to have met your expectations, and we hope to see you again another time.

Kind regards
Emma
Bilka

Rated 5 out of 5 stars
Invited

Great service!!

I've never been disappointed with all my purchases via Bilka.dk
Highly recommend!

August 7, 2025
Bilka logo

Reply from Bilka

Hi Juliana 

Thank you for your review.

We’re glad to hear that you’ve had a good experience with your purchase from Bilka.dk.

We’ll do our best to ensure that you’ll always have the same positive experience when you shop on our website.

Kind regards
Mette
Bilka

Rated 5 out of 5 stars
Invited

Godt fjernsyn

August 5, 2025
Bilka logo

Reply from Bilka

Hej Marianne. 

Tusind tak for din anmeldelse. 

Hvor er det dejligt at høre, at TV'et lever op til forventningerne.

Vi håber, at vi kan give dig samme gode oplevelse en anden gang.

Rigtig god dag. 

Med venlig hilsen 
Line 
Bilka

Rated 5 out of 5 stars
Invited

fast response

fast response, easy to work with.

August 5, 2025
Bilka logo

Reply from Bilka

Dear Ala. 

Thank you so much for your kind words! 

We’re delighted to hear that you found our response time quick and our service easy to work with. 

Your feedback means a lot to us, and we look forward to assisting you again in the future.

Best regards, 
Line 
Bilka

Rated 1 out of 5 stars

Extremely disappointing experience.

Extremely disappointing experience.
We drove an entire hour to Bilka in Næstved to pick up a MacBook Air we had already purchased online, only to be told that it was sold out—with no solution offered at all. No apology, no compensation, not even a simple gesture like offering an alternative or a discount on something else. Just a shrug and a “we can’t do anything.”
Absolutely unacceptable customer service. We wasted our time, energy, and fuel for nothing. Would’ve expected way better from a store the size of Bilka.

August 2, 2025
Unprompted review
Bilka logo

Reply from Bilka

Hi Mona 

Thank you for your review. 

We are incredibly sorry to hear about your experience. 

We are very interested in taking a closer look at your case, so that we can get to the bottom of the issue. In order to take a look at the issue we require some more information, hence why we have contacted you via Trustpilot. 

We hope to hear back from you soon. 

Kind regards
Helene 
Bilka

Rated 5 out of 5 stars

👍 good :) ,,,,,,

👍 good :) ,,,,,,, 💯

July 24, 2025
Unprompted review
Bilka logo

Reply from Bilka

Hi Vino

Thank you for your review.

It’s so good to hear that you’ve been satisfied with your experience.

We’re happy to have met your expectations, and we hope to see you again another time.

Kind regards
Pernille
Bilka

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