Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the products, noting they often surpass expectations set by online images. Consumers appreciate the aesthetic appeal and durability of items like bracelets and necklaces, many confirming their resistance to water and sweat. People highlight the brand's jewelry as a stylish, everyday accessory that maintains its shine and form over extended periods. Consumers consistently highlight the exceptional customer service provided by the business. Reviewers frequently mention the responsiveness, kindness, and efficiency of the support team. Customers appreciate the company's commitment to resolving issues promptly, often exceeding expectations with quick replacements and complimentary shipping. Many reviewers express a high level of satisfaction and are likely to recommend the brand to others.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars

I have purchased 2 gold and 2 silver mens bracelets and wear them on my left wrist. I love them. I'm often getting positive comments about them and hopefully others have bought some as well after seei... See more

Rated 5 out of 5 stars

Excellent customer satisfaction. They showed more care and attention than I've ever seen from any vendor before. They do whatever it takes to find a solution. Many thanks to everyone involved.

Rated 5 out of 5 stars

I am really satisfied with the products — so much that I have already gifted some pieces to my boyfriend and a friend. I do find it a bit unfortunate that there isn’t a wider selection, becaus... See more

Company replied

Rated 5 out of 5 stars

I've had a set of items for over 7 years, unfortunately my necklace came off, for some reason it snapped while I was washing my face. I contacted the Vacier team. They were on the case, immediately... See more

Company replied

We perform checks on reviews


Company details

  1. Jewelry Store

Written by the company

Vacier is a Swedish jewelry brand grounded in Scandinavian design, creating minimalist pieces that are both timeless and practical. We specialize in adjustable jewelry—rings, bracelets, and chains—that require no sizing charts and are designed to adapt. Each piece is made from durable materials like 925 sterling silver and recycled stainless steel available with gold plated finish, resistant to water and tarnishing. Every item comes with a Lifetime Warranty for lasting peace of mind. Our approach is simple: minimal design, solid craftsmanship, and thoughtful details. Adjustable rings and bracelets made to be worn daily—on their own or layered—and easy to match with any style. We keep our collections curated and intentional, avoiding fast trends and designing pieces that stay relevant over time. Whether you’re just starting a collection or adding to your staples, Vacier offers minimal jewelry that fits comfortably and stands up to everyday wear. Many of our pieces are made using recycled metals. By designing fewer, better pieces, we focus on quality, longevity, and versatility. If you're looking for an adjustable bracelet or ring that feels considered and lasts beyond the season, Vacier is a good place to start.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Material quality is unmatched

Material quality is unmatched. Small think bracelet but extremely durable, shiny, and strong. I do salt water fishing every week and the salt has no meaning in degrading the quality of the bracelet.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Super elegant deisign and an amazing customer support!

I love Vacier’s minimal and timeless designs! The jewelry feels elegant yet effortless, making it perfect for everyday wear. The quality is excellent, and the pieces add just the right touch of style without being overwhelming. Highly recommend for anyone who appreciates simple and sophisticated accessories!

Plus the company has an amazing customer. support!

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

The initial order I placed…

The initial order I placed unfortunately didn’t arrive. However customer service was fantastic and sorted me out a replacement that arrived v quickly. The jewellery itself I am v happy with, and will definitely be ordering more in the future.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful bracelets

I ordered two gold men bracelets and they are amazing first day I already got so much compliment and I was asked where are they from. Definitely recommending Vacier

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer satisfaction.

Excellent customer satisfaction.
They showed more care and attention than I've ever seen from any vendor before.
They do whatever it takes to find a solution.
Many thanks to everyone involved.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

I have purchased 2 gold and 2 silver…

I have purchased 2 gold and 2 silver mens bracelets and wear them on my left wrist. I love them. I'm often getting positive comments about them and hopefully others have bought some as well after seeing them. Honestly, they are really smart and good quality as well.

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

My favourite bracelet

My favourite bracelet
I have now bought four of these both for myself and gifts and they are amazing. I wear mine all the time and they don’t discolour and looks great and also love the simple clasp. Look great stacked with a few different styles too.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Lifetime Warranty That Really Works!

I don’t usually write reviews, but I just had to for this brand. I bought a ring about three years ago, and recently noticed it had a small tear. Thankfully, the ring came with a lifetime warranty.

I reached out to the customer support, and within just 12 hours I had a reply. To my surprise, they immediately arranged for a replacement ring—no hassle at all. Even better, the new ring arrived within five days! The entire process was smooth, quick, and stress-free.
I’m genuinely impressed by how much they care about their customers. It’s rare to find a brand that stands by its products like this, and I can’t recommend them enough. Truly a great experience!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Strongly recommended!

Super happy with the products and the service! I ordered both silver and gold bracelets and they arrived with no issue. There has been a customs fee I was required to pay but Vacier agreed to assist and refunded the half of what I paid for customs. They are very quick to answer all your questions and happy to help. Can’t wait for them the expand the product range so I can shop more!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

BEST service

very good service, you get efficient and on time feedback from support. quality is at its best, generally this is perfect place to order jewelry from

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality bracelets

Great quality bracelets - love the look. I reached out to customer service regarding a replacement item, they were very quick to respond, very friendly and professional and immediately rectified the situation. I would definitely recommend Vacier to my friends and family.

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

I Still didn’t receive my order from…

I Still didn’t receive my order from 21/08/2025
So disappointed!
PLUS
I received a message from the local courier this morning to pay the shipment fees again.
This is unacceptable, I’m insisting on a return and refund and their team are still pushing for useless solutions.
Total time and money loss!

September 18, 2025
Unprompted review
Vacier logo

Reply from Vacier

Dear Melissa,

Thank you for sharing your point of view.

Our system confirms that no shipping fee was charged by us at checkout. However, each country has its own rules for handling local deliveries. In this case, the fee requested by Emirates Post is their own handling charge for completing the final delivery in the UAE. Unfortunately, this is outside of our control and would apply regardless of which international brand the order was placed with.

As explained earlier, we are able to refund the order once it is received back in our warehouse. This is necessary because, in some cases, parcels still end up being delivered, and issuing an immediate refund could result in financial and inventory loss for us.

As a much faster resolution, and since you mentioned the order was a gift for a family member, we offered to resolve the issue by resending it free of charge — either with upgraded Express shipping, or with Regular delivery + an additional free item of your choice. Both of these solutions would be fully covered by us.

If neither of these options works for you, the order will be refunded as usual once it has been returned to us, which is the standard process across all brands.

Our management team has also reached out to you again directly to work toward a resolution.

Sincerely,
Team Vacier

Rated 5 out of 5 stars

I am really satisfied with the products…


I am really satisfied with the products — so much that I have already gifted some pieces to my boyfriend and a friend. I do find it a bit unfortunate that there isn’t a wider selection, because I would definitely order much more.

What fascinates me the most is the lifetime guarantee. It shows how confident the team is in the quality, and I personally find that truly compelling. I have no complaints at all.

Best regards,
Sonya

July 16, 2025
Unprompted review
Vacier logo

Reply from Vacier

Hi Sonya,

It makes us so happy to know that not only you enjoy your pieces, but also chose to share them as gifts! That kind of trust means a lot to us.

We hear you on wanting a wider selection — and feedback like yours motivates us to keep expanding our designs. Thank you as well for appreciating our lifetime guarantee, it truly reflects the confidence we have in quality.

Kind regards,
Team Vacier

Rated 5 out of 5 stars

“Excellent service

“Excellent service! The team was very helpful and responsive throughout the whole process. They solved the customs issue quickly and made sure everything went smoothly. I really appreciate their support and highly recommend them!”

September 17, 2025
Unprompted review
Vacier logo

Reply from Vacier

Hi Orhan,

We’re glad our team could step in and support you through the customs issue — we know how stressful that can be.

It’s great to hear that the whole process left you with a positive impression. Thanks for highlighting our service, it means a lot.

Kind regards,
Team Vacier

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look