125 total
No stars what a scam have not received my order after months have gone by. Emailed and got a reply back to say they are having family issues and still no products after all. Then sent another email to find address has been cancelled.TOTAL SCAM NO DONT BUY. Lost my money as will!!!!
Date of experience: February 14, 2024
If I could give no stars I would I placed an order before and it took weeks , then placed another because although the wait was long I enjoyed it ! I spent 45 on the second lot and they said they would refund me but with no reason this was months ago and I have emailed 10-20 times with no response it won’t go to the website and he’s also come of TikTok
Date of experience: June 06, 2024
STAY AWAY from this awful company. My
Son spent his birthday money and never did receive his order when I complained they said they would send a refund instead I got a call from my bank to say someone had tried to take money.
BE WARNED DO NOT BUY FROM HERE
Date of experience: March 27, 2024
Ordered in February.
Items have never arrived, I have never received my refund that they said was being processed.
Now email address is no longer in use. So they have taken everyone's money and done a runner!!
Date of experience: February 23, 2024
It’s a complete scam i ordered for mine and my sisters birthday and I waited and then I emailed them and they said they have family problems and now they are not responding to my emails this is a total scam dont order ever
Date of experience: March 23, 2024
Ordered February 28th, explained family issues, I understood, been months now and like others in these reviews, no box showed up, instagram doesn't exist now, emails ping back. I guess I have to contact my bank if i want my money back and report him for Fraud.
Date of experience: February 28, 2024
Placed an order in February, after not receiving anything for a month I reached out to see what was going on. Told there a backlog of orders and some family issues, I was completely understanding and said I would wait for my order but it's now May and it's obviously not arrived and isn't going to. Tried to email again but it's bounced back and all his socials have been deleted. I feel like an idiot!
Date of experience: February 21, 2024
Amazing company. Like the owner has told everyone,he has been going through some personal issues which is why it's taking longer ...I didn't mind this at all and was definitely nit disappointed when my box came..I ordered again straight away..
Date of experience: March 06, 2024
Reply from TheCandyPlugUk
Hi David,
Appreciate your amazing review your on us hope you enjoy your goodies.
First things first, an amazing site with truly huge variety 🥰 great value for money 👍 just got a £5 mystery box and wanted to do picks but scoffed it so had to order the XL mystery box. Great communication from owner explaining all that was going on (truly appreciated) they are amazing and doing what they love 🥰 still sorting orders no matter how bad life gets 😔 keep up the great work, your amazing. Can’t wait for next delivery 🥳🥳🥳
Date of experience: March 12, 2024
Ordered a large mystery box and it didn't disappoint. A very generous amount of items inside and considering the American candy/drinks cost all sorts anywhere else it was a bargain for only £20.
Despite going through his own personal problems the seller was working around the clock to deal with all kinds of orders when he could have easily put it all on hold. I will definitely be back for more!
Date of experience: February 23, 2024
Ordered end of February and regularly emailed asking where it was he said he was having issues with backlogs and family problems. Now his insta page and email are gone and I've 100% been scammed. No way to contact him now would recommend ppl stay away what's worse is his online store is still open
Date of experience: April 24, 2024
Would highly recommend! Received my husbands mystery box today and it was worth the wait and fab value for money with all the contents we got. Slight delay on delivery but always kept aware and with all that was going on it was understandable. Def worth the wait and will order again. Would 100% recommend aswell
Date of experience: March 22, 2024
Reply from TheCandyPlugUk
Hi Miss KS,
Thank you for your five-star review.
We're thrilled to see you're pleased with your order and experience with us and we hope our goodies meets your needs.
Wishing you a lovely Easter weekend.
Kind regards,
TheCandyPlugUk
Placed an order in February for my son. It hadn't arrived by March so I contacted them. Was told they had family issues and there was a back log. I said I would wait a little longer.for.ghe order. Still haven't received any sent numerous emails but no response. Scam!!!!
Date of experience: May 16, 2024
Whether he’s got issues or not he’s deleted the account and can’t email /contact him in any way, he has taken my money and I’ve received absolutely nothing.
Paid on credit card so I’ve raised it with my banks fraud team so hopefully I get my money back as I ordered early February.
How the website is still active it Baffles me.
Stay well clear, total time waster.
Date of experience: February 17, 2024
Just received my prime mystery box and amount of product for the price is great. Even though they had a problem and had a backlog of orders their communication was 1st class and shows that they care about their customers. Would definitely use them again.
Date of experience: March 18, 2024
Reply from TheCandyPlugUk
Hi Jason,
Thank you for this amazing review you are amazing with your patience hope you enjoy your goodies.
Honestly, was sceptical trying a new online candy store and it did not disappoint! Fast response time when questions were asked and quick shipping and delivery! Would definitely recommend his business as he's efficient and hard working! 5 Stars deserved
Date of experience: March 11, 2024
I made a order in early February. And I've been following these guys for a while and thought I'd finally try them for myself! When ever I bad a question about My order they would always reply In the same day! I was impressed with their customer service that much that I ordered again off them before I even received my first order and to my pleasant surprise I got both delivered today! I wouldn't recommend going anywhere else! And the prices are amazing and cannot be beat anywhere! Give these guys a chance and I promise you won't be disappointed!!
Date of experience: February 05, 2024
Ordered about 5 weeks ago ready for easter , maybe christmas would of been more appropriate!
Emailed saying there was a back log due to family issues , ok fair enough gave the benefit of the doubt and said I would wait another couple of weeks went to email again asking if I wanted a refund but I didn't reply . Now I've been issued a refund without my choice jokes .
I wouldn't waste your time 😴
Date of experience: April 18, 2024
Ordered begining of march, hoping it came within a week or two before Eid, but it's now 16 April, month a half later, after DMs saying a week or so, it's taken a p*ss. Contacted bank as seller says hes now closed the business and for customers who are 'inpatient' to contact their bank for a refund. It's a p*ss take that he didn't hault new sales if it got overwhelming to focus on customers who's waited a month or so, and continued to post marketing reels on Instagram to get new business. Unfortunately, we're not mugs
Date of experience: April 02, 2024
Ordered in February. Always stating a new excuse always family related. Received a email over a week ago saying I’d been issued a refund, there is no refund! Social media and email addresses no longer in use so he’s 100% a scam.
AVOID AT ALL COSTS!!
Date of experience: February 14, 2024