send them a request for return on weekend, on mOnday they said they will send the return label in a separate email, still did not received it. wrote them in facebook also have not heard back. customer... See more
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I ordered a baby carrier and a bath stand on Jollyroom. The prices were the best ones among other competitors in Denmark. Both items arrived within several days and were well packed. I advise this onl... See more
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I have not received the whole order! I ordered 2 products but received only one even though I paid for both products. How long until I receive the second product? It is the first time that I happen... See more
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I had a default product returned for a change instead I received money back with 99kr taken as postal label cost. No email or information was communicated to me or what so ever. Other than that pr... See more
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Company details
Written by the company
Jollyroom er Nordens største webshop til børnefamilien. Vi tilbyder alt til børn i alderen 0 til 12 år samt et stort sortiment til gravide og mødre - og vi får nye produkter hver dag! Vores mål er at tilbyde vores kunder den bedste service, og vi leverer derfor indenfor 2-4 dage med fri fragt ved køb over 1000 kr. Vi har desuden prisgaranti og tilbyder 365 dages returret.
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- 88448888
- kundeservice@jollyroom.dk
- jollyroom.dk
3.2
Average
22K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Reply from Jollyroom.dk
Hello, Nguyen!
Thank you for your feedback ✨
We are glad to hear you like the item.
I wish you a nice day!
Best regards,
Elin Jollyroom 🌷
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return policy is not efficient
send them a request for return on weekend, on mOnday they said they will send the return label in a separate email, still did not received it. wrote them in facebook also have not heard back. customer pays for the return but also you need to chase them for your right to return the product.
September 28, 2025
Unprompted review
Reply from Jollyroom.dk
Hi Yevheniia,
Thank you for your review!
We understand that it can be frustrating not to have received the return label yet, even though it was supposed to be sent in a separate email on Monday.
You can easily create a return yourself on our website, and you will receive the return label directly by email.
If you wish for further assistance with the return label, you are welcome to contact us again via Messenger at "Jollyroom.dk" and refer to your review on Trustpilot.
Wish you a great day!
Kind regards,
Leia Jollyroom🌷
Good service
Good service, fast delivery aswel and very happy with the car seats and the utensils sets.
September 19, 2025
Unprompted review
Reply from Jollyroom.dk
Hi Sabri!
Thank you for your review⭐
We are happy to hear that you are satisfied with our service, delivery, and products😊
You are always welcome back to us. Have a great day!
Kind regards,
Leia Jollyroom🌷
Expensive return policy
We ordered a baby sleeping bag and received a box that was 10 times bigger than necessary. The sleeping bad did not meet expectations. Returning it cost a lot of money. This site is not worth the risk.
September 1, 2025
Unprompted review
Reply from Jollyroom.dk
Hej Lewis,
Tack för ditt omdöme!
Vi beklagar att sovsäcken inte levde upp till dina förväntningar och vi beklagar att du upplever problem med våra returavgifter.
Våra returavgifter och all information kring returer finns att läsa om i våra köpvillkor. Vi tar även din feedback om förpackningsstorleken på största allvar och kommer att föra detta vidare internt för att undvika onödigt stora förpackningar i framtiden.
Du är alltid välkommen att återkomma vid fler frågor eller funderingar, önskar dig en fin dag!
Varma hälsningar,
Leia Jollyroom🌷
I recieved a broken kitchen for kids
I recieved a broken kitchen for kids, I send e-mails and got told they will send me some money back, but then I never hard back from them.
January 8, 2025
Unprompted review
Reply from Jollyroom.dk
Hej Ida,
Tack för ditt omdöme!
Vi beklagar verkligen att du fick ett trasigt kök, det är inte den upplevelse vi vill att våra kunder ska ha.
Självklart ska jag hjälpa dig med din återbetalning, återkom gärna med ditt ärendenummer till oss via Messenger "Jollyroom.dk" så ska jag hjälpa dig.
Önskar dig en fin dag!
Varma hälsningar,
Leia Jollyroom🌷
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Good selection and reasonable prices.
July 27, 2025
Unprompted review
Reply from Jollyroom.dk
Hi Erika,
Thank you so much for your kind review! 💛
We're happy to hear you appreciated our selection and found our prices reasonable.
We hope you enjoy your purchase and look forward to welcoming you back again soon!
Best regards,
Saga Jollyroom 🌸
They sell broken toys and do not refund
I bought a kids toy to play in water that was not cheap, when it arrived it missed parts so my son cannot play with it. I sent e-mail 2 weeks ago with pic of missing parts and Jollyroom does not care at all !! So now I spent money for toy that doesn’t work and I my son can’t even play with! I do not recommend! Bad service
July 4, 2025
Unprompted review
Reply from Jollyroom.dk
Hi Marta,
Thanks for your review.
Just tried to reach you on the phone but got no answer, Hope I did not disturb.
I'm really sorry that you haven't received a response from us, that's not how it should be. I see that you have replied to an old case that was closed. A case is automatically closed after 48 hours of unresponsiveness. When you reply to a closed case, it does not enter our queues, which has resulted in you not receiving a reply.
I understand that it is rustreradnde when there are missing parts. Unfortunately, we do not have these parts traveling so I have sent you a completely new product.
You can read more about this in the email I have sent you.
Wishing you a great day!
Best regards,
Saga Jollyroom 🌸
Expensive returns.
Expensive returns.
Taking unreasonably high price for returns, both freight and fees.
Avoid at all cost.
Do not expect to get money back.
July 17, 2025
Unprompted review
Reply from Jollyroom.dk
Hej Lars,
Tack för ditt omdöme!
Våra returvillkor och returavgifter finns att läsa om i våra köpvillkor och vi är verkligen ledsna över att du känner dig missnöjd med våra returavgifter.
När det gäller återbetalningar gör vi vårt bästa för att hantera returen så snabbt som möjligt efter att returen har mottagits hos oss.
Har du ännu inte fått din återbetalning eller har frågor kring din återbetalning är du varmt välkommen att kontakta oss via messenger "Jollyroom.dk" så ska vi hjälpa dig.
Önskar dig en fin dag!
Varma hälsningar,
Leia Jollyroom🌷
Super easy purchase process with…
Super easy purchase process with reliable delivery service.
June 23, 2025
Unprompted review
Reply from Jollyroom.dk
Hello Agnes!
Thank you for your nice review! 💫
How nice that you found it so easy to order from our website. And that you appreciate our fast delivery. 🚗
I wish you a nice day!
Best regards,
Natalia Jollyroom 🌷
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No invoice after purchase
I miss spelled my email which meant I did not receive an invoice after purchasing a bikeseat. After a bit of back and forth with Jollyrooms Customer Service, they send an invoice trough.
Anwsers were in Swedish to a Danish written email.
May 30, 2025
Unprompted review
Reply from Jollyroom.dk
Hi,
Thank you for your feedback.
We're sorry to hear about the trouble you've had receiving your invoice. We understand how important this is, especially for warranty purposes, and we agree that it should be a simple process.
Regarding the language, we apologize for responding in Swedish. Unfortunately, we currently don’t have Danish-speaking staff available, which is why our replies are written in Swedish.
As for the third-party platform, we understand your frustration and agree it shouldn’t be complicated. I wasn’t able to locate your case based on the information provided, but I’d really like to help. Please contact us via Facebook Messenger with your order number so we can resolve this directly and send you the invoice.
Best regards,
Saga Jollyroom 🌸
Good discount and selection… If they even have it
I bought two items 4 days ago and receiving a confirmation. Everything was fine until I received an email yesterday where they said that because they had oversold one of my items, they would have to send the other item alone. As compensation I would get free shipping and that’s it? It’s not even shipping to my home address but to a parcel shop. I’m sorry but you already get free shipping when buying for over 495 kr and it says it doesn’t even work with other discounts, so that’s a complete waste. Please stop overselling items.
February 18, 2025
Unprompted review
Reply from Jollyroom.dk
Hello!
Thank you for your review.
We are very sorry that you have encountered this situation and understand your frustration. Unfortunately, when we receive a high demand for certain products, it can happen that we oversell an item, which means that we sell more units than what is actually in stock. This is absolutely not something we want and something we always try to avoid, but sometimes it can happen despite our best efforts. We are continuously working on improving our processes to minimize the risk of this happening.
Regarding your compensation, we understand that you feel that the offer of free shipping does not meet your expectations, especially considering that free shipping is already included on purchases over 495 kr. We take your feedback seriously and will address this internally to ensure we can improve our procedures in such situations going forward.
We are truly sorry for the inconvenience and for not being able to offer a more satisfactory solution in this case. We value our customers highly and always strive to provide the best possible service. I hope you can give us a chance to do better next time.
If you have any questions or concerns, please contact us and we will be happy to help you.
Wishing you a great day!
Kind regards,
Saga Jollyroom 🌺
I got my packed
I got my packed, is was a gift. My grandchild did’t want it- I returned it- but after the 14 days- and it cost 99,-kr for the return- the gifts price was 223,-kr. It went to by a expensive gift.
I am sure that I never will bay gifts from Jollyroom again.
February 18, 2025
Unprompted review
Reply from Jollyroom.dk
Hi Karen,
Thank you for sharing your experience with us.
We're sorry that your experience with us didn't meet your expectations. We understand that it can be frustrating when return costs arise, and we would like to explain our return policy to give you a better understanding. When you make a purchase with us, you agree to our terms and conditions, which clearly specify that we charge a return fee for our returns. This fee varies depending on the size and weight of the product.
The return fee of 99 kr applies to small and medium-sized goods (packages weighing less than 20 kg). We're sorry you weren't satisfied with this, and we welcome your feedback to help us improve our services.
We understand that it can be disappointing to have to pay for return shipping, especially when it comes to a gift. We hope that despite this experience you will consider us for future purchases, and we would like to provide you with a better experience next time.
Please do not hesitate to contact us if you have any further questions or concerns.
Wishing you a great day!
Kind regards,
Saga Jollyroom 🌺
I received my order in 4 business day
I received my order in 4 business day . No complains. Great service
February 6, 2025
Unprompted review
Reply from Jollyroom.dk
Hi Lucas!
Thank you for your five stars! 💫
So glad you appreciate our fast delivery! 🚗
Hope you will be equally satisfied with our products!
Wishing you a nice day and nice weekend!
Best regards,
Natalia Jollyroom 🌷
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Stay away- they don't give money back
I had to ship back 2 items because they were too small for my daughter. It says that the refund is within 14 working days. Its been 2 months already and I haven't seen the refund yet. I've called the customer service make times- it's an external call center that takes notes for jollyroom sp there's no one to talk to- never gotten a reply from them .
Stay away! You just lost a loyal customer, jollyroom.
February 3, 2025
Unprompted review
Reply from Jollyroom.dk
Hello Orit,
Thank you for your review!
I sincerely apologize that you have not yet received your refund for the return made two months ago. It seems there has been an issue with the process.😢
We of course want to helt you with this, but I am unable to locate any case related to the information in your review. Could you kindly reach out to us via Messenger, and we will ensure to help you further with this.🤗
Wishing you a wonderful day!
Kind regards,
Beata Jollyroom 🌸
Wrong Item Sent - Terrible Service
I ordered something, and was sent the completely wrong item. Jollyroom won't send me the correct item unless I order it again. I also haven't received my refund when I returned the original item after a week. Terrible customer service.
December 10, 2024
Unprompted review
Reply from Jollyroom.dk
Hi Scott.
Thank you for your review,
I'm incredibly sorry that there has been an error with your order, because of course it shouldn't be like that.
Unfortunately, we have to have routines for returns, this is partly to avoid fraud, which unfortunately is increasing more and more.
You are very welcome to contact me via facebook messenger so that I can investigate a status for you, alternatively send a case and refer to "Tina - Trustpilot".
Looking forward to hearing from you and wish you a good day and merry christmas in advance 🎄
Best regards,
Tina - Jollyroom
It is an extremely bad website for…
It is an extremely bad website for online shopping! X-mas shopping this year? NO!!!
They are fast at taking money from your bank account but very slow to deliver your order. They do not deliver as they have promised 3-6 days or only partially deliver your order and no follow-up with the next deliver date for full shipment.
You cannot communicate with them through the customer service email and no one pick up the call either.
Never recommend to anyone to shop at Jollyroom.com
October 24, 2024
Unprompted review
Reply from Jollyroom.dk
Hi Dan,
Thank you for your review.
I'm sorry to read that you've felt there have been challenges getting in touch with us.
You mention that you have sent an email to us, but do not see this when I try to search for your name.
The right way to contact us is via our website, where we have a form you can fill out.
You select "customer service" at the bottom right of the website and click on the envelope.
If you respond to an order confirmation, or delivery confirmation, these answers will not reach us, as it is noreply.
Want to briefly explain how it works with trading with us.
You can expect about 2-6 business days delivery time.
When a shipment has been picked up from us, all carriers pick up directly from our warehouse, you will receive your delivery confirmation.
Regarding payment, we have direct payment with us, which means that money can be deducted at the time of ordering, or up to a few days thereafter.
All this information can be found in the terms and conditions, as well as general information on the website.
We are a Swedish company and have the same payment system for most Jollyroom countries, and thus we cannot do this differently.
I expect that everything is in order with your order and should there be any questions about this, you can write to us via our website, and we will of course help you further.
Wishing you and everyone around you, a great day 🌸
Best regards,
Tina
Customer service ignores my reclamation
Our babyalarm stopped working after only a few weeks of use. I contacted the customer service with the reclamation and never heard back. It’s the worst service and I cannot recommend to shop here.
October 18, 2024
Unprompted review
Reply from Jollyroom.dk
Hi Therese,
Thank you for your review.
I am happy to see that your claim is approved and that you will recieve a new unit today.
Wish you a great day 🌸
Best Regards,
Tina
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It was my first time on Jollyroom
It was my first time on Jollyroom, and I am really disappointed.after paying, suddenly , all my information was lost . I didn't get any order registration or order number ,but I paid for it. After 4 days I haven't received any answer from customer service.
August 26, 2024
Unprompted review
Reply from Jollyroom.dk
Hello Razie!
Thank you for your review!
I am so sorry that you did not receive an order confirmation from us.
In most cases this happens because you accidentally entered the wrong information.
You are very welcome to get back on Messenger and we will look into this right away!
Wish you a nice day!
Best regards,
Natalia Jollyroom 🌸
I had a default product returned for a…
I had a default product returned for a change instead I received money back with 99kr taken as postal label cost. No email or information was communicated to me or what so ever.
Other than that pretty reasonable prices
May 20, 2024
Unprompted review
Reply from Jollyroom.dk
Hi Flo,
Thank you for your review.
If you recieve a product with a fault, you need to contact us so that we can treat the case as a claim.
If you choose to return a product, which you should not do without contacting us, we do not send out new products and the return will be handled as a normal return and a return fee will be withheld from the return payment.
Should you another time, which I hope not, recieve a product with a fault, please contact us so that we can handle the case correctly.
You are welcome to contact us if you wish more information.
Wish you a great day 🌸
Med venlig hilsen,
Tina - Jollyroom
Good prices
We have shopped many times so far. Each time, we bought the products at a reasonable price and had no problems with shipping.
July 3, 2023
Unprompted review
Reply from Jollyroom.dk
Hello Deniz!
Thank you for your nice review! 🌷
How nice that you appreciate our pricing and fast delivery!
I wish you a nice week!
Best regards,
Natalia Jollyroom 🌷
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