276 total
Excellent company, dont hesitate to buy, stunning trainers, great quality will be buying more from these guys. Compliments from every one that has seen the vintage denims i have. Excellent 👍
Date of experience: June 04, 2024
Reply from Numerisfootwear
Hey Gareth, we are so happy you love your shoes & thank you for the review! We hope to see you again as a future customer. Thanks
- Sophie
Sophie was of great help i placed an order and putting in the wrong address, she was kind enough to help me out and change the address was very quick to respond and it was sorted very quickly. Very great customer service.
Date of experience: June 03, 2024
Reply from Numerisfootwear
Hey Adam, great to hear from you thanks for the lovely review. You know where we are if you need anything in future, Thanks
- Sophie
Made an exchange last week Wednesday. I messaged via whatsapp to ensure the that the new pair will come before this Wednesday, and they did rapidly. I returned the item and I haven’t received a confirmation that they received it or when the new pair of shoes will arrive (its been a week). Since then I’ve been messaging them non-stop via email, whatsapp and their live chat. I haven’t received a response apart from “we are unable to respond right now”. This has been such an inconvenience because I still haven’t received my item or my money back. In addition I am also leaving the country in 2 days.
Date of experience: May 28, 2024
Reply from Numerisfootwear
Hello Jamie, as we discussed we were closed over Bank Holiday which caused a delay with our communication but as said earlier these are definitely on route to you for holidays. Obviously i understand its stressful preparing for a holiday due to this review but we know you will love them. I'm glad we changed your confidence on this. Thank you and have a great holiday.
- Sophie
Great company, really helpful, quick response and very professional. I love their shoes!
Also thank you Sophie for sorting out the issue with the wrong address so quick!
(I’ve put it wrong by mistake)
Date of experience: May 30, 2024
Reply from Numerisfootwear
Hey Rafal, thanks so much for this review! So happy we could rectify this quickly for you today. Mistakes happen so dont worry
- Sophie
Bought shoes just after Christmas to wear in the the summer, on the second time of wearing the heal has collapsed. The heel feels like it's made of cardboard and was told nothing they could do as it's been more than two weeks to return, so in other words a £150 pair of trainers has a two week warranty. Absolute joke
Date of experience: May 17, 2024
Reply from Numerisfootwear
Hi David, I'm sorry you feel this way. As we communicated in our previous conversation, you ordered this in December 2023 and our returns policy is 2 weeks. We are always open to help our customers if there is an issue slightly over the time bracket but unfortunately as stated before, this is 6 months in and would be classed as worn as well as the picture shown. We are sorry that our other suggested offers weren't satisfactory for you. Thank you
- Sophie
Sophie was a great help in fixing my delivery mess up.
Date of experience: June 04, 2024
Reply from Numerisfootwear
Hi Lee, happy we could rectify this for you today. Thank you
- Sophie
I made an order for trainers, it wasn't yet sent out for delivery and I got in touch with the Numeris team via WhatsApp. Sophie quickly responded and changed the order as i asked, she sent the confirmation email straight away. Very good customer service, i will order again for sure
Date of experience: May 21, 2024
Reply from Numerisfootwear
Hey Diana, we are so happy we could resolve this for you today and look forward to have you shopping with us again soon. Thank you!
- Sophie
Made an order for a pair of trainers, it wasn't yet sent out for delivery and I got in touch with the Numeris team via WhatsApp. Sophie responded within 30mins and changed the order as per my request (I preferred a different colour) and she sent the email amended confirmation straight away.
Very speedy customer service.
Date of experience: May 17, 2024
Reply from Numerisfootwear
Hey Sam, thanks so for much for leaving us a review! We are happy that we could sort this for you today and you know where we are if you need us again in future. Thanks again!
-Sophie
Date of experience: June 04, 2024
Reply from Numerisfootwear
Hey Jack, we love hearing from our customers so thanks for sharing your experience!
- Sophie
When speaking to Sophie she was very polite and happy to help and offer me a discount when I needed to swap a pair of shoes due to a defect. The replies were quick and the delivery time was exceptional.
Date of experience: May 15, 2024
Reply from Numerisfootwear
Hey Finlay, thanks so much for this review! We are happy we could rectify this for you today. Many thanks
- Sophie
Don’t buy products if you live outside of the UK. The delivery cost is 50€ and when thinking “oké I will pay that” you will get the next suprise when you are asked to pay import taxes comming up to 70€, making a total of 120€ for delivery. I should have known that sommething wasn’t right when I couldn’t pay with Klarna. NEVER AGAIN
Date of experience: May 13, 2024
Reply from Numerisfootwear
Hello there, I'm sorry to hear you feel this way. As explained in our previous conversation we dont cover international costs for custom fees, however we have been working hard to change this for you guys over the last few weeks and we are excited to say our new warehouse will be opening in Amsterdam in at the end of this week which will lower the costs for all our customers outside the UK and improve overall experience. Klarna is also available on our website so that could be an issue with your account that day. If there is anything else you'd like to touch base on then please contact us via Whatsapp and we can continue previous conversation - thank you
- Sophie
I ordered some very nice shoes with the pink laces from switzerland It came in 4 days which is impressive but was too big for me, so I had to send them back for an exchange and the people working replied very quick and they refunded me on the same day the customs fees. I recommend to order there.
Date of experience: May 01, 2024
Reply from Numerisfootwear
Hello Jelson, so happy that we could rectify this for you to reach your satisfaction. You know where we are if you need us again in future. Thanks for the great review!
- Sophie
Sophie was a pleasure to deal with and provided me with a very good service,she fixed the mistake I made on my order straight away once I provided the information of my order!
Date of experience: May 16, 2024
Reply from Numerisfootwear
Hi Ebrima, im so glad we could fix this smoothly and efficiently for you today. We hope to see you back shopping with us again soon - thanks a lot!
- Sophie
3 stars for style
Would not pay that for another pair but they do look nice on
Shame the foxing or heel counter of whatever they may call where your heel slide into the trainer is made of what seems like card
Yes don’t try slipping them on miss shape pending and will not go back to original shape, in fact it’s creased.
I didn’t send back as I guess I should be more careful but for the cost you would expect a more harder material.
Shame
Date of experience: January 05, 2024
Reply from Numerisfootwear
Hello Paul, thank you for your feedback we really appreciate it! I can see you ordered with us last September so there has been time for good wear but please feel free to drop us a message on Whatsapp (0742587172) and we can see what we can do - Thank you
- Sophie
Had an issue with a pair of trainers purchased, this was resolved and new pair sent out next day delivery just in time for my holiday! Couldn’t have asked for better customer service from Sophie!
Thank you and will 100% be ordering again!
Date of experience: April 11, 2024
Reply from Numerisfootwear
Hey Lewis! We are so happy we could resolve this for you ready for Honeymoon! Thank you so much.
- Sophie
Brilliant trainers, quality is really good. Ordered the wrong size but the customer service from Sophie to get these exchanged quickly was brilliant. Will 100% be coming back.
Date of experience: April 23, 2024
Reply from Numerisfootwear
Hello Tom, thanks for the great review! So happy you had a smooth and efficient experience with us which is always our main aim! Thank you
- Sophie
The customer service team resolved my issue within less than an hour and were very helpful
Date of experience: May 16, 2024
Reply from Numerisfootwear
Hi Curtis, thanks for your review. We are always happy to help we are glad this was sorted quickly for you. Thanks for shopping with us!
- Sophie
I would not even give 1 star. I ordered trainers to arrive before I was due to travel abroad. Might I add I paid an additional fee for next day delivery, 6 working days later still has not arrived. I then WhatsApp messaged the company to ascertain where my order is. I was then fed excuses about lack of warehouse staff and that their brand is growing at a fast pace. The issue is still ongoing, and will have to chase my bank to recover payment, as they are now not responding to my messages. If you cannot accommodate a delivery service you advertise, then this should not be made available. Absolutely appalling service, I feel scammed.
Date of experience: March 11, 2024
Reply from Numerisfootwear
Hi Jermaine, I'm really gutted to hear you feel this way. We have recently expanded our team to avoid things like this happening again, helping to make our customer satisfaction an upmost priority. If we haven't spoken already regarding this please drop us a message on Whatsapp and we can resolve this for you. Many thanks.
+447425873172
- Sophie
Great customer service, ordered a couple pairs of shoes one being the pink denim and have received them within 3 days. Messaged about some spare laces and received confirmation of them being sent out the same day 10 minutes later. Will definitely continue to buy more shoes from these guys
Date of experience: February 26, 2024
Do not use this company, absolutely awful. Ordered shoes 11 days ago for standard delivery and I haven’t received them, they’ve even uploaded a fake tracking number with Royal Mail, which doesn’t show up when typed in. Terrible customer service and awful company
Date of experience: February 09, 2024