ITIL® 4 Foundation Certification Course Overview
Module 1: Introduction Module 2: Key Concepts of Service Management Module 3: Key Concepts of ITIL® 4 Module 4: Guiding Principles Module 5: ITIL® 4 Management Practices
The ITIL® 4 Foundation Certification Course is crafted to provide a comprehensive understanding of the ITIL® framework, catering to a broad spectrum of individuals within and beyond the IT industry. This ITIL® Certification is particularly valuable for: There are no formal prerequisites for attending this ITIL® 4 Foundation Certification Course.
The ITIL® 4 Foundation Course introduces the latest iteration of IT Infrastructure Library (ITIL) standards, a critical framework for managing and optimising IT services. Its relevance in today’s technology-driven world is paramount, as it aligns IT service operations with broader business strategies, enhancing efficiency and productivity. Understanding the principles of the ITIL® 4 Foundation Course is vital for IT professionals seeking to adapt to evolving business needs. It's particularly essential for project managers, IT service managers, and support staff. Mastering this subject ensures that IT operations contribute effectively to overall business success, enhancing customer satisfaction and business growth. The Knowledge Academy's 2-day ITIL® 4 Foundation Course offers a comprehensive overview of this framework, ensuring delegates quickly grasp its key concepts and practices. This efficient training approach is designed to expedite the certification process, providing participants with the skills needed to implement ITIL® standards effectively in their organisations. Course Objectives Upon completion of the ITIL® Certification, participants will have a thorough understanding of ITIL® principles and their application in the real world. They will be well-prepared for the certification exam and possess the skills necessary to improve IT service management within their organisations, ensuring alignment with business objectives and enhancing overall efficiency.
ITIL® 4 Foundation Exam Information
The ITIL® 4 Foundation Certification Training Course introduces the core concepts and principles of ITIL® 4, equipping them with a foundational understanding of the IT Service Management framework and its modern, agile, and end-to-end service lifecycle management practices.
- Question Type: Multiple Choice
- Total Questions: 40
- Total Marks: 40 Marks
- Pass Mark: 65% or 26/40 Marks
- Duration: 60 minutes
- Open Book/ Closed Book: Closed Book
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Foundation Certification Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's ITIL® 4 Foundation Certification Course, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Foundation Certification Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Foundation Certification Course sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Foundation Certification Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our ITIL® 4 Foundation Certification Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Keith was great. Very engaging and knowledgable. The examples he gave for different principles/guidelines allowed me to better understand what it was about.
Sbargery
Keith was insightful and helpful. The anecdotes and stores he shared helped to break down key course concepts.
Chris Green
I enjoyed this training method and illustrations.
AYOOLA STEPHEN OGUNSOLA
ITIL® 4 Foundation Certification Course FAQs
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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