CRS Redesign Project FAQs
When will my Scheduled Payments be Withdrawn?
Recurring payments will be drawn the same day of the week either every week (if weekly), or every other week (if bi-weekly). Monthly payments will be drawn the same date each month or the next business day if a non-banking day. The payment days and dates are based on...
Can I Schedule Recurring Payments Twice Per Month?
No. While there is not an option to make payments twice per month, you can schedule payments bi-weekly through the recurring payment option. Under that option, there will be two months during the year when you will have three payments. You can schedule individual...
Can I Cancel All Recurring Payments at Once?
No. Currently, you are not able to cancel all scheduled payments at once. You must cancel each individually.
Can I Change the Payment Date on a Scheduled Payment?
No. You cannot change the payment date, but you can cancel the scheduled payment and schedule a new payment.
How Can I Cancel Recurring Payments?
To cancel scheduled recurring payments, log into your Taxpayer Access Point account. Under the “More” header on the “Payments and Returns” tile, select “Manage Payments & Returns.” Select the specific account type or select all. Under the “Show” section, select...
How Can I Review Scheduled Payments?
To review your scheduled payments, log into your Taxpayer Access Point account. Under the “More” header on the “Payments and Returns” tile, select “Manage Payments & Returns.” Then select the account type you want to review or select “all.” Under the “Show”...
How do I Create Recurring Payments?
To schedule recurring payments, log into your Taxpayer Access Point account. Then, under the “Summary” header, find the specific account tile you are interested in (it will show your balance due) and choose “More Account Options.” This page will have a tile labeled...
Where’s my refund?
The Where's My Refund link may now be found under the Personal Income section of the TAP page. You will need to provide your ID and email address to submit this request.
How do I update my profile?
After logging into your TAP account, select the “Manage My Profile” link on the upper right.
How do I add access to another account?
After logging into your TAP account, select the “Manage My Profile” link. From the following page, click the “More Profile Options…” tab, navigate to the Access tile, and select the “Add Access to Another Account” link.