FAQs

What is Savings Finder? Number of articles:0

Make an international money transfer Number of articles:18

• How to transfer money overseas?
• What is a SWIFT code?
• What is Westpac's SWIFT Code/BIC?

Manage my credit cards Number of articles:64

• How do I close my credit card?
• How can I earn and redeem Altitude Rewards?
• How do I find out the status of my replacement credit card?

Make a transfer or payment Number of articles:37

• Can I change a recurring payment?
• Can I set up recurring payments?
• Is it possible to change a scheduled payment?

Financial hardship Number of articles:8

• How long am I able to receive assistance for?
• Will I still receive calls letters SMS etc whilst assistance is in place?
• Can someone else negotiate on my behalf?

Online Banking security Number of articles:20

• Can I view or change my Daily Payment Limit using Online Banking?
• How long can I stay signed in to Westpac Online Banking?
• Do I get signed out of Online Banking automatically when I close the browser?

Mobile Banking Number of articles:36

• How do I download the Westpac App?
• Can I use my Online Banking details to sign in to the Westpac App?
• Which devices are supported by Westpac Mobile Banking?

New to Australia Number of articles:6

• How can I access my money in Australia?
• How do I set up a new bank account in Australia?
• How do I verify my identity?

Fraud and scams Number of articles:10

• I received a hoax/spam/scam/fake email or SMS claiming to be from Westpac. What should I do now?
• I am not a Westpac customer but have received an email from Westpac. What should I do?
• I received a Westpac Protect™ Security Code, but I didn’t make a transaction.

Online business banking Number of articles:19

• How can I view eStatements?
• What are my transfer limits for business accounts and how do I change them?
• What is a SecurID token?