From the course: IT Help Desk for Beginners

Get started in your IT help desk career - Windows Tutorial

From the course: IT Help Desk for Beginners

Start my 1-month free trial

Get started in your IT help desk career

“

- [Robert] Are you looking for a career in IT? A help desk agent is the first position that all sysadmins take when starting their IT careers. Do you have the skills needed to assist callers with their computer issues? This course IT Help Desk for Beginners covers all aspects of the position of the help desk agent. In this course, you'll learn what a help desk is and the hierarchy of help desk agents and managers. You'll learn how to triage an incident and escalate a problem to the appropriate team. By the time you complete this course, you'll have all the knowledge needed to become a help desk agent, and it'll kick off your career in the IT field. My name is Robert McMillen. I'm a college professor in information systems and a Microsoft certified trainer. Join me in my course IT Help Desk for Beginners, and in a very short time you'll be on your way to your new career.

Contents