From the course: Conflict Resolution Foundations
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Understanding conflict styles
From the course: Conflict Resolution Foundations
Understanding conflict styles
- The way we respond to conflict has its roots in our upbringing and our culture. Some of us can argue ourselves into exhaustion, and some of us would rather take cover and wait out the storm. So if we're going to build conflict resolution capacity, it makes sense to find out our default conflict response style so we can practice making better choices in the future. Let's take a look at the Thomas-Kilmann Conflict Model which illustrates how people typically behave when faced with an uncomfortable situation. As we go through each style, be on the lookout for your default. So let's say you think you should get a promotion. You've been taking on more projects and responsibilities and contributing value way beyond your job description and original expectations. But just thinking about the conversation is producing a sort of internal conflict, a fear of rejection or being passed over. In the avoid quadrant of the model,…
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