From the course: CompTIA Security+ (SY0-701) Cert Prep: 5 Security Program Management and Oversight
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Vendor agreements
From the course: CompTIA Security+ (SY0-701) Cert Prep: 5 Security Program Management and Oversight
Vendor agreements
- [Instructor] One of the most important components of managing vendor relationships is ensuring that appropriate agreements are in place to ensure interoperability and require that the vendor provide a level of service that's consistent with the customer's expectations. Non-disclosure agreements or NDAs are typically the first documents signed as two organizations explore a business partnership. These documents assure the firms that they will keep each other's information confidential. As an organization begins to evaluate a new vendor relationship, it should establish service level requirements or SLRs that describe the organization's expectations of the vendor during the relationship. These requirements may address any concerns that the customer has for the quality of service provided by the vendor. For example, service level requirements may include system response time, the availability of service, data preservation…
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