From the course: Customer Experience: Journey Mapping
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Additional resources
From the course: Customer Experience: Journey Mapping
Additional resources
- You have a map and know what happens to your customers. That's great, but now what? Remember a map is only as good as the way you choose to use it. It's time to share it with your colleagues and invite customers to help you improve it. Find ways to improve the experience at every step of the journey. Above all, remember customer experience is not about one thing. The most customer-focused leaders keep a customer-first mindset in all they do all the time and journey mapping is simply a great tool to help you start to do that. You can find lots of resources about customer experience and customer journey mapping on CXcontent.com or connect with me on LinkedIn. And if you haven't already check out my course on creating a positive customer experience, I wish you lots of luck as you move forward on your journey. I hope this course inspires you to keep walking in your customer's shoes and making things better for them and…
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