What do you do if your assertive communication is being misunderstood in a professional setting?
Assertiveness is key in professional settings, enabling you to express yourself clearly and stand up for your point of view while also respecting the rights and beliefs of others. However, if your assertive communication is being misunderstood, it can lead to unnecessary conflict and stress. Misinterpretation of assertiveness as aggression or rudeness can undermine your intentions, potentially harming professional relationships and your career progression. It's crucial to navigate these misunderstandings with tact and to adjust your communication style to ensure your message is received as intended.
Before addressing any misunderstanding, take a moment to reflect on your communication style. Could your tone, body language, or choice of words be contributing to the misperception? Self-awareness is a critical first step; it allows you to identify any elements of your assertiveness that may not align with your intentions. This reflection isn't about self-doubt but about understanding how your actions are perceived by others. Sometimes, a slight adjustment in your approach can make a significant difference in how your assertiveness is interpreted.
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A. Neal Saalih
Assistant Principal
Tactful honesty. How you deliver the messsge matters. Your tone and body language makes a difference. One can be straight-forward but if a person doesn't understand your communication style, there is room for miscommunincatio.
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Tumelo Maanaso
Commercial Property Management @Telkom | PGDip-PropertyDevelopment&Management(Wits) student | BSc Real Estate Graduate (UP) | Career&PersonalDevelopment | Sustainable Infrastructure | Development Finance
In my experience, navigating assertive communication requires striking a delicate balance. While being too soft may undermine your message, there's a fine line between assertiveness and arrogance. Assertiveness involves confidently expressing your thoughts while respecting others' perspectives, whereas arrogance stems from an inflated sense of self-importance and a disregard for others. To avoid misunderstandings, consider the setting and context. Adapt your communication style based on whether you're engaging in internal meetings or interacting with external participants. Tailoring your approach demonstrates professionalism and empathy. Stay open to feedback and be willing to adjust your communication style if necessary.
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Andrew Watkins, CPCC, CPRW, CPA
Career Coach @ Advise Your Career | Personal Branding Pro
Self-awareness empowers individuals to align their intentions with their assertiveness, fostering clearer communication. This introspection isn't about doubting oneself but about understanding perception and making adjustments when necessary. Even small changes in approach can lead to significant improvements in how assertiveness is perceived and received.
Engaging in open dialogue with colleagues can provide valuable insights into how your assertive communication is perceived. Ask for honest feedback, focusing on specific instances where misunderstandings have occurred. This conversation should be approached with an open mind and without defensiveness. By understanding others' perspectives, you can gain clarity on what aspects of your communication may need refinement. Remember, the goal is not to diminish your assertiveness but to enhance its effectiveness.
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Andrew Watkins, CPCC, CPRW, CPA
Career Coach @ Advise Your Career | Personal Branding Pro
Request honest input, pinpointing specific instances where misunderstandings arose. Approach the conversation with openness and a willingness to listen, without becoming defensive. Understanding others' perspectives can provide clarity on areas for communication refinement. Remember, the aim is to enhance assertiveness' effectiveness, not diminish it.
When you sense a misunderstanding, promptly and clearly clarify your intent. Emphasize that your goal is to be constructive and collaborative, not confrontational. Reiterate your points with a focus on mutual understanding and respect. This proactive approach demonstrates your commitment to positive communication and can help dispel any misconceptions about your assertiveness. It's also an opportunity to model effective communication for others in the workplace.
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Melinda Ng
Regional Legal Recruitment | Career Coaching & Counselling (Certified Career Practitioner & Certified Career Services Provider)
I would like to think that one displays assertive behavior because he/she has high self esteem and awareness of what he/she wants. Unfortunately this behavior is often become confused as aggressiveness, and I am one of them last time. Many ex colleagues misunderstood my assertiveness at work; they see me as confrontational when all I wanted was to be constructive and collaborative. I saw the need to openly communicate and clarify my intentions, so I did schedule a one-on-one conversation to explain my perspective and ensure they know my intentions were positive. I do also hope that acted as an opportunity to model effective communication for others in the workplace.
If feedback indicates a pattern of misinterpretation, consider adjusting your communication approach. This might involve softening your language, using more inclusive phrases, or paying closer attention to non-verbal cues. Adjusting does not mean compromising your assertiveness; it's about enhancing your ability to communicate effectively within the dynamics of your particular professional environment. Tailoring your approach to your audience can lead to better outcomes and a more harmonious workplace.
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Andrew Watkins, CPCC, CPRW, CPA
Career Coach @ Advise Your Career | Personal Branding Pro
This could entail using more inclusive language or being attentive to non-verbal cues. Adjustments aim to enhance rather than compromise assertiveness, promoting effective communication in your professional setting. Tailoring your approach to your audience fosters better outcomes and workplace harmony.
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Trish Perry, PCC
Master Certified Results Coach | PCC ICF Certified Coach | Corporate Leader Development | ADHD & Neurodiversity Support in Careers | Speaker | Author of Real, Raw & Relatable
Be honest about your direct or assertive style by calling it out before speaking, e.g. "Please know I can sound direct or assertive when I'm passionate about a subject, but I welcome feedback and questions. My intent is an open, collaborative discussion." I have personally used this with great success. My clients have also used this with positive results.
Sometimes, misunderstandings arise from a lack of awareness about what assertive communication truly entails. Educating colleagues about the differences between assertiveness and aggression can be beneficial. Share the principles of assertive communication and how it contributes to a healthy, productive work environment. By fostering a common understanding, you're not only advocating for yourself but also promoting a culture of open, respectful dialogue in your workplace.
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Andrew Watkins, CPCC, CPRW, CPA
Career Coach @ Advise Your Career | Personal Branding Pro
Sharing principles of assertiveness fosters a healthy, productive work environment built on mutual respect. By advocating for understanding, you promote open dialogue and collaboration among colleagues. This not only benefits you but also cultivates a culture of respect and cooperation in the workplace.
Consistency in your communication style builds trust and understanding over time. Even after making adjustments, continue to be assertive in a way that aligns with your values and professional goals. Consistency shows that you are reliable and principled in your communication, which can help reduce future misunderstandings. By maintaining a consistent approach, you reinforce the positive aspects of assertiveness and demonstrate its value in the workplace.
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Tumelo Maanaso
Commercial Property Management @Telkom | PGDip-PropertyDevelopment&Management(Wits) student | BSc Real Estate Graduate (UP) | Career&PersonalDevelopment | Sustainable Infrastructure | Development Finance
In my experience, navigating assertive communication requires striking a delicate balance. While being too soft may undermine your message, there's a fine line between assertiveness and arrogance. Assertiveness involves confidently expressing your thoughts while respecting others' perspectives, whereas arrogance stems from an inflated sense of self-importance and a disregard for others. To avoid misunderstandings, consider the setting and context. Adapt your communication style based on whether you're engaging in internal meetings or interacting with external participants. Tailoring your approach demonstrates professionalism and empathy. Stay open to feedback and be willing to adjust your communication style if necessary.
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