Wednesday, 12 May 2021, 14:00−15:30 (UTC/GMT+2 or CEST)

Languages: Simultaneous interpretation in English, French and Spanish
(Simultaneous interpretation available using the Zoom App only)

Social security institutions are globally shaping a future that harnesses the immense opportunities of digital transformation. Yet, as digital technologies fundamentally change how people engage and interact with administrations, new challenges arise and raise concerns around access, the skills required, equity and inclusion. Addressing these challenges requires strategies to ensure that digital transformation work for all and that no one is left behind.

The main challenges and solutions, which have been addressed in the ISSA activities on digital inclusion, comprise the accessibility challenges, the skills and capacities needed to increase the use of digital services.

The first findings of the ISSA Project on Digital Inclusion will be shared in this fourth ISSA Webinar, outlining the global state of play on the challenges faced and existing innovative responses. It will discuss how to shape digital transformation for an equitable and inclusive future, maximising the many potential benefits technology offers.

Join us for this ISSA Webinar on digital inclusion, the fourth of a series of webinars on various aspects of this major challenge related to the ISSA’s four triennial topical priorities.

Speakers

	Morten Meyerhoff Nielsen, Adviser, Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV), United Nations University
	Matthieu Perrot, Director, CAF Gard, National Family Allowances Fund (CNAF), France
	Jobson de Paiva Silveira Sales, Director, Customer Service Department, National Social Security Institute (INSS), Brazil
	Dina Rakotoseheno, Information System Director, National Social Insurance Fund (CNOPS), Madagascar

Questions

This webinar will examine the following questions:

• What are the key factors and main approaches to overcome barriers and foster digital inclusion?
• Which initiatives and innovative solutions need to be further developed and reinforced by social security organisations to leave no one behind? What is still missing?
• What is the best way forward, taking advantage of the transformations triggered by the current crisis and the future trends for digitalised public service delivery?

Agenda

• Welcome by Marcelo Abi-Ramia Caetano, ISSA Secretary General
• Keynote speech on the first findings of the ISSA Project on Digital Inclusion by Morten Meyerhoff Nielsen, United Nations University
• Interactive panel discussion
• Q&A
• Conclusions

Moderated by Raúl Ruggia-Frick, Director, Social Security Development Branch, ISSA

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fee.