Achieve long-term and short-term business goals with excellent customer service handled in a centralized location.
Free 14-day trial Built-in automation Simple AI application
Get started in a few simple steps. The ticketing system works within a browser, so you can skip the installation and start using it right away. No technical knowledge is needed for a full launch.
Experience all the key features with a free 14‑day trial. Then, ask for a custom enterprise helpdesk software solution or begin at just $29 to improve support and focus on your core goals. Add or reduce agents flexibly at any time.
Open the dashboard to get an overview of current pressing issues. Resolving tickets in our enterprise help desk is as easy as replying to emails. Find any section in seconds using the smart navigation bar.
Be a company defined by a customer-centric approach. Know more about what your target audience needs, and then use that to craft contextual messages. Understand what people think of your support through ticket ratings.
Start building better relationships
Organize incoming messages and manage them effortlessly. Get an overview of all customer service issues in one place. Use statuses and tags to organize all cases and identify which tasks have been completed and which need your attention.
Organize your communication
Automate repetitive tasks in your company with a help desk system. Create a clear workflow and make it convenient to identify who's responsible for a particular task. Assign agents or teams to tickets, use canned responses, and check your results in the reports.
Increase productivity with HelpDeskGet a new marketing tool
Excellent customer service can be a powerful marketing strategy. People share experiences. If you provide well-thought-out assistance, your customers will be likelier to leave a review or tell others that your work is outstanding.
Drive more sales
Close deals in a snap through the email channel and build customer relationships. Nurture your potential audience and educate them to show the value of your offering.
Improve business intelligence
Review reports to find insights and analyze customer service needs. Improve your product with effective feedback management. Find out what users expect from you.
Increase customer retention
Treat your existing customers as a priority. Make sure they get all the answers they need as quickly as possible. With increased brand loyalty, they'll choose your goods again and again.
Encourage teamwork
Teamwork encourages learning from each other and makes it easier to complete daily support tasks. Give your team tools that facilitate collaboration. Use the collaboration features to resolve requests and consult answers with colleagues.
A startup, a growing business, or a small company – anyone can benefit from better customer support, at any development stage. Discover HelpDesk's features and learn how it can help your business thrive.
Try HelpDesk for freeEnterprise-sized companies tend to have many customer service requests and need a stable environment to manage all communications. A ticketing system that is easy to use yet highly reliable can help turn a complicated process into a simple procedure.
Try HelpDesk for free for 14 days