Nest Doorbell peeling

[Teebs2001]

Hello,

My Google Nest doorbell is peeling (like many others in this forum) - please can someone drop me a PM with info to get a replacement product? Many thanks

[JillG]

Hi @Teebs2001 

You can try contacting support directly via that link. I had the same issue but since my Hello was out of the warranty period support was unable to help.

Jill

[MplsCustomer]

@Teebs2001 

Two of our three Nest Hello Doorbells are peeling. Since they are past the warranty period, we bought elago Silicone Cases (skins) designed for the Google Nest Hello Doorbell on Amazon to cover the peeling shards. Walmart also sells them. The doorbells still work.

[Jt42580]

I've got the same issue with mine. It looks awful, really disappointed as it's only just hit 3 years old and under a canopy! 

[sicsacol]

Hi Everyone,

Thanks for posting. Sorry to hear you're having peeling issues with your Nest doorbell.

My team would like to know more about this behavior. When you get a chance, please fill out this form. Let me know when you’re finished. We’ll have someone reach out to you via email from there.

MplsCustomer, JillG and @EmptyNester, thanks for your help, I really appreciate it.

Cheers,
Jonathan

[Jt42580]

Filled in one of these yesterday. Thank you

[EmptyNester]

Hi Jt42580,  please come back  here and post  how this plays out.

[Teebs2001]

Thanks, I have completed the form now.

[EmptyNester]

If you are past the 1-year (warranty) mark I'm pretty sure Google will not help you.  I purchased the new Gen 2 doorbell and returned it and now I just live with the peeling Gen 1 doorbell.  I like the way it work and I prefer the Nest app.  (The Gen 2 doorbell only works in the Google Home app which lacks features at the moment)

[EmptyNester]

sicsacol      Hello,  You said you want to hear more about this behavior.   So you mean the 1000's of people that have reported this haven't provided you with enough information?   You really think there is more to this story?  Really?

[sicsacol]

Hi @EmptyNester,

Thanks for posting about this common Nest issue.  These issues can develop over time due to various factors.  I appreciate your understanding as we gather information to improve our products and services.

I also appreciate you taking the time to help me with this.  Please let me know if you have any further questions.

Regards,

Jonathan

[Jt42580]

Hi I've had no response for a week now since my original reply to someone who contacted via email.