Customer experience

BBVA has reached an agreement with BAC Credomatic that will benefit clients of both banks, thanks to wider geographical coverage for their cash management operations. Companies using BBVA Pivot will be able to make payments and transfers with their subsidiaries, customers and suppliers in six new Central American countries from the same cash management solution, which will now integrate BAC accounts as if they were BBVA's. Just one year after its launch, Pivot already has 1,500 clients and expects to reach a transaction volume of 680 billion euros by the end of 2022.

Türkiye's Garanti BBVA recently launched a redesigned website, with a simpler and more user-friendly interface and enhanced user experience. The bank's website is one of the most used channels for customers to get useful information.

BBVA strengthens its offering for multinational companies with BBVA Pivot. Behind the renewal of its global treasury services lies a strategy to conquer a space that still offers great potential for growth. "We want to double the number of corporate clients that have implemented and operate with BBVA Pivot," says Javier Balbin, Global Head of Enterprise Solutions at BBVA.

BBVA has bolstered its ‘Plan Invita a un Amigo’ ('Invite a Friend Plan') with a new promotion that rewards the Bank's most loyal customers in Spain. This time, customers of the bank who persuade a friend or family member to bring their paycheck are entitled to a gift of 50 euros per person.

BBVA has renewed its range of services for companies with BBVA Pivot - an ecosystem that simplifies cash management for multinational companies. BBVA’s business customers in Spain, Mexico and other Latin American countries now have an easy experience that unifies access to all payments and collections with all the security and guarantees of the BBVA.

Contact Center World has given two awards to Garanti BBVA, which came in second place in the categories of best call center and best customer service.

Placing the core values of its corporate culture at the heart of its banking activities, Garanti BBVA issued its Integrated Annual Report 2020 with the concept "The Meaning We Attach to Words". Integrating the real life reflections of its commitments to the society alongside economic indicators in its legal annual reporting, Garanti BBVA also describes the sustainability principles it has implemented in the process.

In 2020, BBVA USA’s Global Wealth team exceeded client expectations with its flexible approach to its wealth management services at the onset of the pandemic. This year, that customer satisfaction yielded a 2021 best-in-class firm score from a Greenwich Associates study, as announced by the research firm last week.

Nearly 2.5 million people chose digital channels to become BBVA customers in 2020. The figure represents 33.3 percent of total new customers achieved throughout the Group via individual channels (offices, app, web, ATMs ...) and represents a 56 percent jump with respect to new users gained digitally in 2019.

Adding to the list of recognitions BBVA USA has received in the past few months, MyBankTracker listed BBVA USA in its Best of Banking Awards, naming it one of the Best South Regional Banks for 2021.

BBVA has selected the Chilean bank Bci as its ally in Chile to provide payment and collection services, also known as cash management. Thanks to this alliance, BBVA's global clients with a presence in Chile will be able to carry out this transaction with BCI through BBVA's global channels.

In 2020, the world saw the beginning of a global pandemic that created major ripple effects across the board, including the banking industry. As BBVA USA began to adapt, so did its Global Wealth team - an effort that saw a continued increase in Customer Net Promoter Scores via the bank’s Voice of the Client (VoC) Experience Program for the eighth year in a row.

Alicia Pertusa, head of Client Solutions Strategy at BBVA, has been involved in the different 'blockchain' research projects and pilots that BBVA has carried out over the past five years. The launch of its first bitcoin transaction and custody service in Switzerland was a landmark achievement for BBVA. The rollout was made possible thanks to the regulatory framework set up by the Helvetian country, which provides a unique opportunity to explore innovation in digital asset management. In this interview, Pertusa explains how this service is just a first step in an area that is going to have a direct impact on how we exchange not only money, but also any valuable asset or piece of information.

BBVA USA announced today it will offer an updated Bama-branded Visa® check card next month, an offer that is exclusive to BBVA customers.

Three years ago, BBVA USA unveiled a new front-end sales and service application that would be a key tool for the frontline branch employees across the bank’s footprint. That tool was Client Vista.

Smart transactions allow Garanti BBVA customers and clients to streamline their daily banking activities and keep their personal finances under control using the bank's mobile app.

Garanti BBVA earned three Stevie awards, the prestigious prize conferred to the most successful enterprises and executives from the international business community.

The wealth management sector is a unique area of the financial industry. Like two merging streams, it can easily blur the lines of consumer and business banking, and mix it into a quickly moving entity that changes at every curve.

BBVA Garanti has become the first bank worldwide to complete integration of the new SWIFT GPI pre-validation service, an international money transfer service developed by SWIFT. Controlled testing of the service is ongoing.

Internet sales have soared in recent months, resulting in growth in the ecommerce sector. But if new purchasing habits are to truly take root and survive in the post COVID-19 reality, businesses will have to carefully nurture the customer buying experience. Against this backdrop, artificial intelligence (AI) is not only a tool to help improve the user experience and increase customer satisfaction, it can also facilitate payment management and detect potential fraud.

In January, more than 250 leaders from across BBVA USA gathered in Houston to hear from management about the bank’s new 5-year strategic plan. Anybody in attendance will tell you it was a great meeting that generated palpable excitement about the bank’s future in the U.S.

If variety is the spice of life, then consider the inaugural BBVA USA Global Wealth Advisory Council a well-seasoned collection of wealth management professionals. A council made up of sales and support professionals in the BBVA USA Global Wealth and BBVA Securities, Inc. teams, the group’s main focus in its first year has been to brainstorm and cultivate unique solutions and collaboratively recommend constructive suggestions for improvement across the board.

BBVA USA announced today that it has begun the process of reopening its branch lobbies, originally closed in mid-March 2020 due to the COVID-19 pandemic.

With BBVA set to open 15 new branches across Texas in early 2021, the bank enters a new era that blends digital banking with face-to-face interactions even further.

BBVA USA announced today that it has received approval to open 15 new branches across Texas, the bank’s largest market in its U.S. footprint.

BBVA USA today announced the launch of two digital updates designed to strengthen financial freedom. The bank launched its new mobile banking app, Mobile 9.0, and expanded transaction detail screen in mobile and online banking, both aimed at leveraging the bank’s technology expertise to provide a better experience and more control for customers.

A recent article by MIT Sloan Management Review highlighted the innovations in data wrapping that companies like BBVA and PepsiCo are pushing into the markets.

In late March, BBVA USA announced that it would be closing most of its 637 branch lobbies and instead serving customers through its drive-thrus, among other modifications. The changes, put in place in response to the COVID-19 pandemic and for the safety of its clients, is now reaching its two month anniversary.

BBVA in Switzerland has launched a new online platform in record time, targeting prospective customers who are interested in opening an account. They can now confirm their identity over a video call and digitally sign the contract required to open the account.