Reviews

We've been using All American for over 10 years now. Their service is always professional and their prices are fair. Our AC went out, of course, on July 4th. We called their emergency line and about half an hour later, the technician was at the house and had resolved the issue. We've never been disappointed with All American and recommend them every chance we get.

Melvin and the installation team are amazing. They installed two Trane units at our house and we couldn't be happier. Their attention to detail was particularly impressive - which was echoed by the city inspector that signed off on their work. We'd highly recommend AA Heating and Air.

HVAC technician Steve was prompt and very professional and very thorough. He addressed my concerns and invested a great deal of time checking out two systems as part of annual maintenance. He mentioned one potential future weakness that may need to be addressed in the near future. So far, very pleased with the service.

The estimate that they gave me was very fair. They came when they were supposed to and had my new HVAC system installed in one day. The guys that installed it were very professional. I would highly recommend All American Heating & Air again. Very pleased.

Easy to obtain a service appointment to replace a furnace part. Justin, our technician, was able to come a bit earlier than scheduled. He did an excellent job and we are very happy with the service provided. Price was exactly as quoted. We wouldn’t hesitate to use them again in the future.

From start to finish, my experience with them was outstanding. Their team was highly professional, knowledgeable, and punctual. First and foremost, their customer service was top-notch. From the initial phone call to schedule an appointment to the completion of the job, the staff at All American Heating and Air were friendly, courteous, and attentive to my needs. They patiently listened to my concerns and provided me with clear and detailed explanations of the work that needed to be done. The technicians who came to my home were skilled and efficient. They arrived promptly, well-prepared with the necessary tools and equipment. They meticulously inspected my HVAC system, identified the problem, and promptly fixed it. I was impressed by their expertise and attention to detail. I highly recommend All American Heating and Air. Their professionalism, expertise, and commitment to customer satisfaction are truly commendable. Whether you need routine maintenance, repairs, or installation services, you can trust them to deliver outstanding results. They have definitely earned my trust and future business.

Just used this company for the first time. I'll definitely use them again. Our gas heat stopped working two days before the temperatures were supposed to drop into the single digits. Grayson arrived right on time and promptly diagnosed the problem as being the burners and recommended replacing them rather than try to clean them. I agreed with his diagnosis since the cold weather was approaching. Although he didn't have the replacement burners on hand, he located some at another facility, drove over, picked them up, and was back in a little over an hour. He quickly replaced the burners and had the heat back on in no time. Grayson and his helper were both friendly, courteous, and knowledgeable.

This is totally unsolicited, but I just had to write this. We have been customers for at least 7 years, and all American has installed two new heating and AC systems on our 25 yr old plus house, a new water heater and does all of our maintenance. They are always responsive, polite and delightful to speak to. Also I asked for advice in installing a UV system and I was given proper placement, and advice in what where and how. Just from a phone call and no charge. All American has my business forever and they should have yours. Thanks everyone!

Excellent company to work with. Very helpful with scheduling and assigning someone to help address my concerns. Jonathan was friendly, professional and did a thorough inspection complete with pictures and recommendations. I will use again and would recommend. It's been a long few years trying to find the right company to work with and I think we finally did. I appreciate the recommendation of neighbors through our FB group that led us here.

I have been a customer of All American since they were just a start up in Raleigh. They are ethical and they actually know what they are doing technically. Although it took time to get the necessary part they provided me with a room air conditioner so that my dogs weren't in distress from the heat. Always excellent in their expertise and attitude.

Jordan came over for our HVAC maintenance check. He was very thorough and explained all the potential problems we may incur. He provided us with suggestions and quoted us options. He explained the options in detail extremely well. We were very impressed with the service we received today.

All American has serviced and installed our systems across three homes. Each of their technicians have been very professional and personable. If they suggest a repair, you can trust that it is indeed necessary. Over the past couple of years, we have been fortunate to have Grayson (Tech) work with us - he is very thorough. And it has been a pleasure to talk to Natalie every 6 months for scheduling. We highly recommend All American.

I received a call from reception in advance of my Tech showing up to give me a heads up on the time they would be arriving. She was very pleasant and helped me with some questions. DJ (my Technician) was on time, did a thorough job and was beyond courteous. He was extremely polite and helpful. Great experience. Thank you!

I have been using this company for a year and a half. From the front office to the service techs, these guys are awesome! Natalie in the front office has always been wonderful. I have worked with a few different techs and the most recent being Lex who was the best yet. This team is very professional, responsive, and informative. Since day one they have always been honest, keeping our best interest in mind. I pay for the one year service contract and I will say it is very worth it. Just a great group of people!

I wrote a positive review about All American approximately a year ago after they replaced my HCAC system. Once again they exceeded my expectations. We came home after an extended vacation to discover that our CAC was not working. I called the service number late on a Friday afternoon and spoke to Aggie, the owner’s wife. She was polite and sympathetic to our situation because my four month old granddaughter was at our home. All the service men were booked for the night but she somehow arranged to have Emilio arrive at our home at 8:00 PM. He was efficient and quickly analyzed the issue and repaired the CAC. I have a maintenance agreement so the service call was less than $50! The bonus was that the faulty capacitor, which is a $179 part, did not cost me anything because it was covered under my equipment warranty. I received a text from Aggie the next day inquiring whether my CAC was functioning properly. Who does that? This company is great because of its attention to detail with installations and its very impressive customer service. I would never use anyone else.

The technician was right on time. He was very efficient and checked out my system in and outside. I'm very pleased with this company. Although he found no problems I'm hoping that should issues develop later that the service is as good as this time.

Communication with the company was convenient (text) and then call in AM. received service call quickly on a Saturday. Justin was professional and courteous. He was able to get my two compressors mrs working in a short time. Thank you for your help.

Great service and friendly maintenance personel. Tyler, our service representative, was more than courteous, informative, and extermely thorough on my annual heating system inspection. I definitely recommend investigating this company for HVAC assistance.

I called All-American about noon on the Friday before the start of 4th of July weekend. Our AC had been out for the last 24 hours or so and it was getting hot. I was hoping they could get me scheduled sometime in the next day or two. But they said they would be out yet that afternoon, and within three hours Jordan gave a call and said he was on his way. A half hour of work time and things cooling down well. Sure appreciate the quick and good work.

AA Team was very professional. The service executive was friendly and pleasant to work with. He tries his level best to find the root cause of the issue. We could fix one fan completely. He managed to fix the second one to the best he can. I would recommend him definitely