How to File Chase Bank Complaints and Feedback
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Complaints & Feedback
Your satisfaction matters. If our service falls short of your expectations,
let us know right away so we can address your concerns. Please tell us if you've had
difficulty getting your issue resolved.
If you're an existing customer, just sign in to chase.com to send us a secure message. From your accounts page, go to the side menu (the three-line icon in the top left corner) and choose "Secure messages."
Go to our customer service page for phone numbers to call us based on your type of account or for online and mobile issues.
Tweet your complaint or feedback to us @ChaseSupport (please don't share any account or personal information on Twitter).