Ordering the cycle helmet was very easy online and the measurements provided made it an ideal choice. Delivery date was as stated and packaged well to protect the goods The cycling helmet was well re... See more
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Chain lube arrived just as expected. But package was damaged and partly torn open.Could see contents. Delivery driver asked me to check contents for damage. Plastic bottle not damaged but poorly packe... See more
Service from the team was excellent! Think you need to look at your courier company though there service was bad not delivering items on the date that it was supposed to! I’ve had a few items delivere... See more
Good genuine Shimano products, but packaging of the cassette had been squashed during transport. I hope the cassette has not been bent, but won't know until it is fitted. I wrote to Tredz about this... See more
Company replied
Company details
- #59 of 105 best companies in Bicycle Shop
- #21 of 34 best companies in Bicycle repair shop
- #42 of 72 best companies in Bike accessories store
- #15 of 26 best companies in Road Cycling
About Tredz
Written by the company
Tredz is a bike company staffed by real cyclists. We aim high when it comes to customer services. Get in touch with us and you’ll be talking to experienced bike experts.
We keep an eye on our prices to make sure you’ll always get the best deal at Tredz. It’s unlikely, but if you do find something cheaper elsewhere, we offer a Price Match.
Written by the company
- Free Delivery
- Tredz offers FREE DELIVERY on all orders over £30 to all of the UK on almost every product and a 365 day returns policy.
- Interest Free Finance
- We offer 0% finance on orders over £99, subject to status.
- Ready to Ride
- We build and test ride every bike before it’s sent out. Your new bike will be delivered to your door ready to ride.
Contact info
Castell Close, SA7 9FH, Swansea, United Kingdom
- 01792 799508
- info@tredz.co.uk
- www.tredz.co.uk
Replied to 98% of negative reviews
Typically replies within 24 hours
Prompt delivery of the correct parts
Always receive purchases within…
Always receive purchases within delivery time stated. Never had any issues with Tredz.
Great service but extortionate delivery costs to the Highlands.
Products are listed at very competitive prices and are of high quality. A great range of products on-line to choose from.
Only negative was the delivery cost of £40 to send 2 tyres and some small parts to the Inverness area. Chose instead to get the parts delivered to Glasgow for free.
Bike fully assembled and quick delivery…
Bike fully assembled and quick delivery included all tools.
For the Win
I've been using Tredz for a number of years now. Never had an issue with their service. My purchased items always arrive on time
Poor quality
Bikes no older than 10 months and paints coming away from the frame .tredz contacted Scott's warranty team but I had too chase tredz for an update. And the response I got was shocking Scott saying by that removing your rear wheel will cause this and I should just lacquer it. I don't think that reply was fair at all ,ive owned a norco storm fir nealy ten years and the rear wheel has been removed countless times and no issues like this.obviously poor quality and workmanship. Tredz and Scott are brands I no longer associate with high quality goods.
Good service
The right product (very good!) arrived…
The right product (very good!) arrived swiftly although someone had opened the packaging and taken it out of the wrapping presumably to try the garment on!
Service from the team was excellent
Service from the team was excellent! Think you need to look at your courier company though there service was bad not delivering items on the date that it was supposed to! I’ve had a few items delivered and know other people who’s had the same issues.
Excellent all around
An easy to use website, great range of products keenly priced and always an excellent service
May use AI-assist with repliesRead more
I ordered a new bike light on the 21st…
I ordered a new bike light on the 21st September. It is now the 30th September at time of writing review and light has still not been delivered. Tredz just keep advising it is at DHL depot or out for delivery. Really not impressed! Thanks for your response Tredz. It is now 20:00 and just received another message from DHL telling me they won’t deliver today. That will be 10 days tomorrow since order and fourth day commuting with no back light!! Please cancel and refund me
Reply from Tredz
No fuss service
Ordered an I9 stem, website made it clear it was available from the importer, and indicated a number of days for delivery as a result. Stem arrived in line with the advised deadline, and was what I wanted, no issues, no drama.
Very efficient and prompt service
Very efficient and prompt service. Cracking price and product.
Prompt speedy delivery
Nice easy web site to navigate around. Prompt speedy delivery.
Item delivered quickly
Item delivered quickly, good price and good updates on the delivery.👍
Very quick delivery and superb quality…
Very quick delivery and superb quality of product
Since I still have not had the bicycle…
Since I still have not had the bicycle delivered having been cancelled by DHL 3 times in a row . It's going to have to be a 1 star . I understand this might have been DHLs fault however tredz did choose to use them and my bicycle doesn't currently exist
Reply from Tredz
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