www.carflexi.com Reviews 35,624

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive prices and the excellent service provided. Many appreciate the wide selection of vehicles available and the ease of booking through the website. Consumers also value the clarity of the pricing, noting that all costs are shown upfront without hidden fees. The user-friendly experience and the efficient booking process are frequently mentioned as positive aspects. People highlight the helpfulness and friendliness of the staff, both at pick-up and drop-off locations. The quality and condition of the vehicles are also commended, with many reviewers describing them as clean and well-maintained. While some consumers express mixed feelings about the booking process and the website, the overall sentiment remains highly positive, with many indicating they would use the service again.

Based on these reviews

Rated 4 out of 5 stars
Invited

I like carflexi better then doyou-car rental because it gives you more options; f.ex. I always use a debit card carflexi offers you to inform, while doyou doesn't. Which in most cases is ok but if you... See more

Rated 4 out of 5 stars

I hired a car by Carflexi. Rental company was very bad (Sicily by Car) and there is a lot of bad experiences with that company (Check Yelp before you rent). It is a fraud company. But I took extra ins... See more

Rated 5 out of 5 stars
Invited

I have used the site several times so far and I have found I usually get the lowest price around and all the costs and details are explained clearly. Plus it has been easy to cancel the booking. Also,... See more

Company replied

Rated 5 out of 5 stars

My husband's credit card was stolen sothat Carflexy had no problem in changing the contract under my name and changing my debit card. We had really appreciated it. Also, I would like to underline the... See more

Company replied

Rated 5 out of 5 stars
Invited

Good price overall for a very nice SUV which was well maintained & spotlessly clean. Picking the car up & dropping it off was extremely efficient & quick & because of the friendlynesss of the staff &... See more

Company replied

Rated 5 out of 5 stars
Invited

I became member after 7 consecutive rentals. Haven't experienced any bad situations, because I focus on the vendor rating of CarFlexi. Hope that everything will flow like water also for my upcoming re... See more

Company replied

Rated 5 out of 5 stars
Invited

Using this site is very easy, the only thing is you need to pay extra to cancel the booking as you can't make changes to bookings if your flights or dates change. The fee allows you to cancel and... See more

Rated 3 out of 5 stars
Invited

What does limited km mean? I understand I need to bring the vehicle back with a full fuel tank but no where could I see what km are included and how much I would pay for extra km.

Rated 5 out of 5 stars

We hired a 7 seater car/van from this company whilst we stayed in Granada, Spain. The service was amazing and we were made to feel very welcome and everything was explained clearly; inviting us to ask... See more

Rated 5 out of 5 stars
Invited

Prompt,friendly,hassle free service.Very competitive rates good quality vw car.Excellent for exploring beautiful Campania and its best mozzarella di bufala!I can recommend this new company,being picke... See more

Rated 5 out of 5 stars
Invited

Prices, service and rental providers are excellent! I have used Car Flexi for International travel at least 4 times in various countries recent past with zero issues. Many good vehicle options... See more

Rated 5 out of 5 stars
Invited

I've been using Carflexi exclusively for at least 10 years. The included insurance is always the highest possible cover and there are no hidden fees. It's so simple and stress-free to use them and the... See more

Rated 5 out of 5 stars
Invited

I cancelled one lot of car hire and my deposit was refunded almost immediately into my bank account. New paperwork for the updated booking came promptly. On arrival at Yulara Airport, everything was r... See more

Rated 5 out of 5 stars
Invited

opvang bij het kantoor was redelijk voor aanvang verhuur en na afloop van de huur periode was deze perfect, de service goed, maar de email communicatie was erg slecht. Wel jammer reception at the o... See more

Rated 5 out of 5 stars
Invited

We always find Car Flexi the cheapest. we find that all the "fine prind" that one may run in to with other car rental websites is explained up front in Car Flexi. So we've been coming back literally e... See more

Rated 5 out of 5 stars
Invited

Both pick up and drop off locations were close to our chosen airports (which were different places). The car was new, clean and ULEZ compliant which was very necessary for our journey. Pleasant, ef... See more

Rated 5 out of 5 stars
Invited

Excellent rates online with a great selection of vehicles to choose from. It was quick to book and confirmation and voucher came through promptly by email. We did not have to wait at the Car Renta... See more

Rated 5 out of 5 stars
Invited

Used Carflexi many times and can highly recommend them. Booking process is simple with open pricing so no nasty surprises. If plans do change they offer an excellent cancellation policy. They are my g... See more

Rated 5 out of 5 stars
Invited

Picking up and dropping off right there at the airport is always how I select my car rental service. This was our first time with Car Flexi and we will be using them from now, the car was immaculate a... See more

Rated 5 out of 5 stars

Daniel of wheego very polite and professional, no hassle with everything, I would use service again

Company replied

Rated 3 out of 5 stars

As carflexi is only a partner for the car booking, the insurance I paid with them was not recognized by Hertz, therefore I ended up paying twice for the insurance. My advice would be if you want the i... See more

Rated 5 out of 5 stars
Invited

I had a very good experience with Dollar. I had to switch cars midway due to a oil service need coming up, they handled it smoothly. I had two very good cars during my USA trip, in a very good conditi... See more

Rated 3 out of 5 stars

They are actually third party and it appears the communication between them and the actual rental companies does not exist. We received a voucher from carflexi for our rental in our native langu... See more

Rated 5 out of 5 stars
Invited

It was a user-friendly web page to book and pay for the rental. The price was competitive bearing in mind that included damage waiver insurance with zero excess. It remains to see if the model indicat... See more

Rated 5 out of 5 stars
Invited

Very easy to rent a car. Everything is clear and understood ,no hidden costs, Highly recommended

Company replied

Rated 5 out of 5 stars
Invited

Efficient and competitive. I made a mistake on my original booking which I noticed after I had paid and submitted it. I cancelled it and was immediately refunded. The new booking worked very smoothly.... See more

Rated 5 out of 5 stars
Invited

I recently rented a car through EZI Car, and it was hands-down one of the best rental experiences I’ve ever had. The vehicle exceeded my expectations, packed with thoughtful features I hadn’t anticipa... See more

Rated 5 out of 5 stars
Invited

the price was cheaper than in every other place, and everithing was ok, i didnt use their service so i dont know hpw it was if i used it.

Company replied

Rated 5 out of 5 stars
Invited

We have used Carflexi for years, we have rarely required support but it is availabe. Overall their rates and inclusions are great.

Company replied

Rated 5 out of 5 stars
Invited

from past experience dont expect to get the exect car you ordered.

Company replied

Rated 5 out of 5 stars
Invited

Service as expected without any hidden costs. The website is very helpful in identifying what one needs. I would definitely use them again!

Rated 5 out of 5 stars
Invited

I am always delighted when I use this sight. I thought the prices were too good to be true. However, we have used this site about 4 times, and they continue to provide the best deals on car hire.... See more

Company replied

Rated 5 out of 5 stars
Invited

We always book our rentals over CarFlexi. Itis easy and flexible. Have rented cars in Denmark, France, Germany and South Africa.

Rated 3 out of 5 stars

This is my second review in two months. Unfortunately, I'm giving three stars this time due to a disappointing experience with the Theft & Damage Excess Protection offered through CarFlexi. T... See more

Company replied

Rated 5 out of 5 stars
Invited

The booking process was easy and straight. All costs were shown clearly, as well the car renting company and its rate. Prices were best of 3 other websites

Company replied

Rated 3 out of 5 stars
Invited

Process is clear. Tried to find a contact number that I can call to find out how to do an EFT as indicated. Could not find a number nor was the EFT option available.

Rated 5 out of 5 stars
Invited

the location in the arrival area. the good conduct of the staff good in explaining everything. it was a smooth transition.

Company replied

Rated 5 out of 5 stars
Invited

Very easy to book. Presence everywhere. Never had any issue after a significantly number of rentals

Company replied

Rated 5 out of 5 stars

Rented a car from Durban Airport, not normally a great experience. This time I used Alamo through Carflexi. What was so memorable were: 1) The friendly, helpful people from Alamo, 2) I had to change... See more

Rated 5 out of 5 stars
Invited

second time using them. Rented from reliable and well known car rental companies with good vehicles. Easy pickup. Only issue, which is normal, is the confusing insurance options which the companies of... See more

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Company details

  1. Car rental company

About www.carflexi.com

Written by the company

CarFlexi offers you the best possible rates from top international and major local car rental companies across 45,000 rental stations!

24 /7 Customer service

We are happy to assist you at any time. Call our customer care team, use our online Live-support or Email us Our team is 24 hours a day 365 days a year available for you!

Rental Cars with CarFlexi.com

Written by the company

Exclusive deals guarantee the best value for money rental cars.
We have access to exclusive lowest prices and free add-ons. Our smart booking search engine will ensure that we pass those savings on to you! We will show you the best and cheapest price for your rental requirements to help you find your ideal car.
Local Car Rental Expertise Brought To You
We believe everyone should have a memorable and enjoyable experience with their car rental. For that reason we have selected suppliers that are friendly and helpful, reputable and have in-depth local knowledge to ensure you get the best out of your rental.
Make an informed car rental choice
Our mission is to help people pick the right rental. Before you book, we will show you everything you need to know. Past customer ratings, what's included and pick-up information, we give you all the facts, so that you can make the right rental choice for you.

No Cancellation Fees Up To 48 Hours Before Pick Up.

Free Cancellations For Up To 48 Hours Before The Rental Starts

Free Cancellations For Up To 48 Hours Before The Rental Starts
Customers can safely cancel or change their reservation up to 48 Hours before they pick up their rental car. Our partners having confirmed they have a reserved car any last minute cancellation may induce a standard fee.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36K reviews

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Replied to 21% of negative reviews

Typically takes over 1 month to reply


Rated 1 out of 5 stars

Spammers

Just spammed me with an offer based on location information I definitely did not share with them which looks suspiciously like a GDPR breach. Rude.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

It's the worst experience ever iv got

It's the worst experience ever iv got
Carflexi charge u twice and there is hidden charges read all the page and be very careful dealing with them
U can go through inyvgo app in gulf area
It's the best

22 September 2025
Unprompted review
Rated 1 out of 5 stars

you cannot get the money back if you ask one minute after pick up time

I did a couple of booking, and lost both money without having the car: the rental company did not accept my international brasilian driving license since I did not have the original in paper (in Brasil it is only digital): I can understand it, but what I do not understand is the fact the I did not have the car (which was a damage to my planning) and I cannot get my money back!

The weird is their rule which you can read in their FAQ:

"Of course you can! You can always cancel up to 48 hours before the rental starts, free of charge. Otherwise a maximum fee of 50 EUR will be kept. If the pick up time has passed, then the reservation cannot be cancelled.

NOTE: Some car hire companies also have their own cancellation policy, which you’ll find on the Terms and Conditions of your booking."

That "If the pick up time has passed," is crazy: if I book a car at 15:00 and I arrive there at that time, and at 15:01 they tell me they cannot give me the car, then I loose everything!!

How can I assure everything work smoothly "before" the pickup time?

22 September 2025
Unprompted review
Rated 1 out of 5 stars
Redirected

A scam car rental transaction

Dear Sir/Madam,

My name is Munther Hattab. I booked and fully prepaid a rental car through CARFLEXI.COM with your company who booked me a car from a company called DRIVER at Podgorica airport in Montenegro. The company which was meant to provide the car "DRIVER" never showed. I was told that they don't have enough cars, so they don't show up. Basically, a scam!!

According to the confirmation, I was to be met at the airport in Montenegro upon arrival. No representative showed up, and I could not reach your company despite multiple attempts. I was therefore forced to rent another car on the spot from a different company at higher last-minute rates, and the replacement vehicle did not match the specifications I had booked (e.g., category/features).

Importantly, I traveled to Montenegro to attend a political leadership summit and had a scheduled meeting. Due to the failure to provide the service on arrival, I missed that meeting, which caused significant inconvenience and loss of time.

As the service I paid for was not provided at all, I request:
1. A full refund of the prepaid amount for the original booking; and
2. Compensation/reimbursement for consequential losses, including but not limited to the price difference and additional costs incurred for the alternative rental, as well as the inconvenience caused by the missed meeting.

Please confirm receipt and process my refund and compensation within 7 days.
CariFlex booking number: CF11C12F
I look forward to your prompt resolution.

Best regards,
Munther Hattab

27 September 2025
Unprompted review

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