SoundCloud Global Limited & Co. KG (“SoundCloud”) provides statistics and insights to any person, group or entity having access to or managing an artist profile on the Platform (“Artist Profile Owner”) about how fans interact with their Tracks on the Platform to make Artists better understand their fanbase ("Fan Insights").
SoundCloud does not provide insights on performances of Tracks on other music services.
Capitalized terms used in this Fan Insights document, but not specifically defined in here, shall have the meanings given to the applicable capitalized terms in the SoundCloud Terms of Use and/or SoundCloud Privacy Policy and/or Addendum.
Fan Insights are statistics that are created from information collected by SoundCloud about the Fan behavior as explained in the SoundCloud Privacy Policy and the SoundCloud Terms of Use.
The data used to provide Fan Insights is what we refer to as “Usage Data”. Usage Data includes different usage behaviors, which we outline below.
The listening (including lengths and times of listening) and sharing of a Track
The liking or un-liking of a Track
The reposting of a Track
The commenting on, sharing of or otherwise reacting to a Track
The downloading of a Track
As it refers to the above mentioned actions:
The date and time of listening, liking, etc.
The country/city (estimated from IP address or from user profile for logged-in fans) of listening, liking, etc.
The language code (from browser's http header and/or language setting) when listening, liking, etc.
We also provide different rankings, which are organized into subpages based on the categories listed below. On each subpage, the given data is separately ranked from highest to lowest. For example, on the “Plays” subpage, tracks, audiences, cities, countries, SoundCloud apps, playlists, albums, plays from algorithm*, websites, RSS feeds and third party apps are all separately ranked from highest to lowest plays. These rankings are associated with the relevant data for as long as it is available on the Platform.
| Subpage | Data (each ranked from highest to lowest) |
|---|---|
| Plays | Tracks, Audiences, Cities, Countries, SoundCloud apps, Playlists, Albums, Plays from Algorithm*, Websites, RSS Feeds, Third-Party apps |
| Likes | Tracks, Audiences, Cities, Countries, SoundCloud apps, Websites, RSS Feeds, Third-Party apps |
| Reposts | Tracks, Audiences, Cities, Countries, SoundCloud apps, Websites, RSS Feeds, Third-Party apps |
| Comments | Tracks, Audiences, Cities, Countries, SoundCloud apps, Websites, RSS Feeds, Third-Party apps |
| Downloads | Tracks, Audiences, Cities, Countries, SoundCloud apps, Websites, RSS Feeds, Third-Party apps |
*The total number of plays from all your tracks coming from a given SoundCloud’s algorithmic feature such as The Upload or Stations.
Fan Insights may require the processing of personal data protected under the European General Data Protection Regulation (or "GDPR"). The GDPR will generally apply to the processing of Fan data forFan Insights. SoundCloud and the Artist Profile Owner may then be jointly responsible for the processing of Fan data in connection with the Usage Data used to create Fan Insights. In this case, the following applies:
SoundCloud and the Artist Profile Owner have entered into an Addendum to determine their respective responsibilities for compliance with the obligations under the GDPR. For information on the Artist Profile Owner please check their SoundCloud profile.
SoundCloud and the Artist Profile Owner have agreed that SoundCloud is responsible for providing the Fan with information about the processing for Fan Insights and for enabling the Fan to exercise their rights under the GDPR. Learn more about your privacy rights in the SoundCloud Privacy Policy.
SoundCloud and the Artist Profile Owner have agreed that the Berlin Data Protection Commission is the lead supervisory authority responsible for overseeing the processing for Fan Insights. Fans always have the right to lodge a complaint with the Berlin Data Protection Commissioner before a competent data protection authority as explained in the Privacy Policy.
Last Amended: April 27th, 2022