Anne Sheldon
- Flag inappropriate
- Show review history
I was fitted with the latest rechargeable ReSound hearing aids in March, 2024. My left ear is severely impaired, the right moderately so. When I used the app to adjust the level of sound in each hearing aid, the app took it upon itself to determine that one hearing aid is too loud, and therefore adjusted it down!! It apparently "learns" about your hearing aids and adjusts them as it sees fit!! I had to go back to the audiologist to have them reset to the programming she had designed for my loss.
10 people found this review helpful
Hey Anne, we sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.
Lew Lewis
I have a Samsung S22+ which paired with my hearing aids until they no longer pair. Following all the procedures, at least 20 or more times, they will not connect. After multiple times of starting over, the aides are found, BUT, when asked to connect I repeatedly get "try again". And, so I can't control my aides. I have spoken with Resound tech and went through the same processes with him, even resetting my phone, which caused me to re-install features that impacted other apps on my phone.
Hey Lew. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.
Em22
OMG UPDATE YOUR APP!!!! You can see people have problems!!! I WISH I never got these hearing aids. I went from Starky NO PROBLEM W sound, to these FOR the app. They give me NOTHING But problems. 2xs a month or more I have to delete & re-upload app bc it WON'T CONNECT to the hearing aids. I also recently discovered I CAN'T wear them to listen to LIVE MUSIC no matter how much I adjust or change the settings. I'm stuck W these for 3yrs & I'll never get this brand again
20 people found this review helpful
Hey Em22, we sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.