Melissa Cirilo (Luna)
Sadly, i have to rate low because the vpn benefit i supposedly have as a member does not connect. If it does, it's for a few seconds and then disconnects. There are no troubleshooting tips, no error messages, nothing! Now, if ANYBODY could let me know if they experience the same and can tell me how to fix it, maybe I'll consider hanging around, but at this point, MS defender is much more reliable
1,379 people found this review helpful
Google LLC
29 February 2024
Hello, Melissa. Check your internet connection and make sure you have updated the app to the most recent version. If that doesn't work, try clearing the app’s cache and storage: Device settings > Applications > "App name" > Storage > Clear cache. We hope that helped.
Jessica Cerise
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I got the subscription for the VPN and it doesn't work. I've tried to use it on my Pixel and Chromebook and once the VPN is on, no internet access. I did my own troubleshooting; turned my device on and off again; uninstalled the app and reinstalled it; messed around with the settings, etc. It doesn't matter if I'm at home, work, or the go, it doesn't work. I finally chatted with customer service. What a waste of my time!! If you need the storage, sure sign up. But be warned, the VPN is a joke.
921 people found this review helpful
Hi, Jessica. Thanks for sharing your feedback with us! The product team is constantly working to improve Users experience across all devices, so we'll be sure to pass this along for you.
Walter Gray
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Barebones but lacks important features while advertising itself as a full backup. Integrates relatively smoothly with new device setup, successfully backs up sms messages, *some* app settings, your wifi network. However, not all settings are saved for all apps (ringtones, alarm sounds, etc), anything apps store under your documents folder is not backed up, and there's no option to backup anything else in local storage which seems like a glaring and obvious lack of functionaliy
547 people found this review helpful
Hi, Walter. Thanks for your review! We'd like to help you. Let us know more about your question. Alternatively, if you continue to experience issues with this please create a post in our Forum for our community of experts to assist: goo.gle/2Mvn2gz.