JERRY “M4MSpiritMindLuvlife”
- Flag inappropriate
- Show review history
It seems to keep locking up lately blocking my internet access and then when I try to open Google one it just has a blue rotation Arrow as if reload but it's not doing anything and I usually end up having to restart the entire Android phone to get it to restart it's been doing this a lot I think it's also drastically affecting my Wi-Fi speed. It did not surprise me when you announced that you are discontinuing the VPN feature which is the main reason I bought into Google1. When? It is sickening.
89 people found this review helpful
Melissa Cirilo (Luna)
Sadly, i have to rate low because the vpn benefit i supposedly have as a member does not connect. If it does, it's for a few seconds and then disconnects. There are no troubleshooting tips, no error messages, nothing! Now, if ANYBODY could let me know if they experience the same and can tell me how to fix it, maybe I'll consider hanging around, but at this point, MS defender is much more reliable
1,383 people found this review helpful
Google LLC
29 February 2024
Hello, Melissa. Check your internet connection and make sure you have updated the app to the most recent version. If that doesn't work, try clearing the app’s cache and storage: Device settings > Applications > "App name" > Storage > Clear cache. We hope that helped.
Jessica Cerise
- Flag inappropriate
- Show review history
I got the subscription for the VPN and it doesn't work. I've tried to use it on my Pixel and Chromebook and once the VPN is on, no internet access. I did my own troubleshooting; turned my device on and off again; uninstalled the app and reinstalled it; messed around with the settings, etc. It doesn't matter if I'm at home, work, or the go, it doesn't work. I finally chatted with customer service. What a waste of my time!! If you need the storage, sure sign up. But be warned, the VPN is a joke.
922 people found this review helpful
Hi, Jessica. Thanks for sharing your feedback with us! The product team is constantly working to improve Users experience across all devices, so we'll be sure to pass this along for you.