Troy Hester
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App is fine I guess. But my recent Google Fiber "upgrade" wrestles yet more power away from me and makes things more convenient for Google. Before, I could conveniently manage my router from any web browser on any device I found handy. Now, I can ONLY manage advanced settings through an app. Only from my phone. I hope this somehow makes things more convenient for Google because it makes me feel less like an empowered user and more like a product.
16 people found this review helpful
Jeffrey Baker
Pros: very easy to do basic stuff like billing, monitoring and device configuration. I can log in from anywhere and see all the devices connected via WiFi. Cons: trouble ticket functionality severely degraded. App purports to submit trouble tickets via email but actually fails to do so, offers no way to check status, and doesn't include the chat option available via browser. If you have a problem, just call in. Would also like to see a port status display.
41 people found this review helpful
Raine Phoenix (Vincent)
Did Google drop support for this app because it doesn't seem to function at all. I constantly have to sign in whenever I do anything, and half the time, I can't verify I'd done so because the confirmation methods never go through. When I finally do get in, I can't restart the Fiber box or modify my network settings because the app just sits there working harder at looking like it's working than actually doing anything at all.
55 people found this review helpful