Persephanie Silverthorn, PhD.
I love Burger king. They're the only fast food place that has an impossible whopper, so I can actually order a burger without ordering meat. I have no problem with the restaurant, the employees, or the food. But the customer service on this app is horrible! And they charge you before you even pick up your food, unlike other apps. So I've paid for food several times but when I get there they don't have what I want and I can't get anyone on the app to talk to me let alone give me my refunds!
4 people found this review helpful
Burger King, Inc.
June 12, 2024
We really appreciate your feedback and are continuously working toward improving our guest experience. We passed it along to the appropriate teams.
Catie Sobolewski
I made the huge mistake of ordering through the app. I ordered 2 veggie burgers, only to arrive at the restaurant to receive 1, and be told that I have to contact them through the app for a refund. My order total was almost $24. So my husband replaced it with a whopper, which is actually cheaper than what we paid. Our food was BURNT. So we returned the items uneaten. I contacted CS on the app and was told for my inconvenience, they would give me a $15 gift card. So now I have to do a dispute.
1 person found this review helpful
Burger King, Inc.
June 14, 2024
We really appreciate your feedback and are continuously working toward improving our guest experience. We passed it along to the appropriate teams.
xnvaznx
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Good, but for being "Your way" customization is limited. There is no selection for Light on produce options (only None, Regular, Extra) and no option to choose different sauce combination such as the Stacker and Royal or even Swiss cheese instead of American. There is also no option for easy ice for drink selection. Some items not available for delivery. Support assistant tried to credits less than missing item! With location off it constantly prompts turning location on.
6 people found this review helpful
Burger King, Inc.
June 12, 2024
We really appreciate your feedback and are continuously working toward improving our guest experience. We passed it along to the appropriate teams.