Tina Bates
Paid first bill, but I'm not sure how many more. This app is useless. It DOESN'T function in real time. It shows devices on wi-fi that are unplugged (how), you can't delete/remove devices from the list, and you basically have to name them as you add them. It can be frustrating trying to refresh the system from the app as well.
12 people found this review helpful
Christopher Kline
- Flag inappropriate
- Show review history
2024 - and now this app is useless for me. Fails to open and sits on the launch page or the "updating" page. 2020 - Bring back the prior version!!! The previous version worked great, was easy to use and provided a lot of information and control. The new "upgrade" is horrible. Persistent errors & simply doesn't work most times. Also, the controls and features are reduced.
49 people found this review helpful
AT&T Services, Inc.
May 6, 2024
Sorry to hear you are having issues. Can you please send us an email at SHM-Support@att.com with the user id and Billing Account Number (BAN) you are using to login and screenshots of any error messages you are receiving? We would like to look into this for you.
Michelle Taylor
This app is useless 80% of the time, but was once upon a time a very useful app. Now, when I try to pause a device from using wifi in my home, I get a pop-up saying, "Hmm, that didn't work. Let's try it once more. " Well,I'll try it, and the same message repeats itself. Turn off my phone, turn back on... same thing. Uninstall the app, reinstall the app.. same thing. It'll also show devices connected that aren't even plugged in. If the functions worked like designed to do, then it would be great.
37 people found this review helpful