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SyncUP TRACKER

4.4
3.94K reviews
100K+
Downloads
Content rating
Everyone
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About this app

With SyncUP TRACKER from T-Mobile, you can track what matters, even from hundreds of miles away. SyncUP TRACKER uses a combination of GPS technology, Wi-Fi and T-Mobile’s nationwide network to help keep track of what’s important to you. Attach this small, simple & versatile device to your bike, your luggage, a backpack, or anything else. Then track it in near real-time from virtually anywhere with the SyncUP TRACKER app.

T-Mobile SyncUP TRACKER Features- Finding made Easy

Location Tracking: Check the last known location on a map and get near real-time location tracking even when miles away

Virtual Boundaries: Set virtual geofenced boundaries to get notified when it leaves the selected area so you can quickly react

Ring Your Tracker: Easily locate an item that’s nearby, but not in plain sight

Location History: See where your tracker has been for up to 2 weeks. Includes stationary and trip history

Motion Alert: Be notified when the Tracker moves

Directions to Tracker: Get directions to the Tracker’s current location from your location

Tracker Sharing: Enable trusted contacts to view Tracker's location

Tracker SOS: When help is needed and the tracker is nearby, send alerts to trusted contacts

Water and Dust Resistant: IP67 rated stands up to dust, water and drops

Rechargeable battery: The 900 mAh rechargeable battery lasts up to 7 days depending on usage

Spanish language support: SyncUP Tracker app is available in Spanish language

NOTE

For additional information about T-Mobile SyncUP TRACKER please visit:

[https://www.t-mobile.com/syncuptracker|https://www.t-mobile.com/syncuptracker]

For further assistance with T-Mobile SyncUP TRACKER please visit [https://support.t-mobile.com/community/contact-us/|https://support.t-mobile.com/community/contact-us/], reach out via Twitter to @tmobilehelp, call 611 or 1-877-746-0909.
Updated on
Apr 18, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Photos and videos and 2 others
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.4
3.8K reviews
Roy Emmerthal
January 5, 2022
Works great most of the time. Maybe once a month or two it reports the device as offline or off resulting in wrestling with the non intuitive device button and status light for 5 to 10 minutes to get it back to tracking. Overall a super useful app/device! This latest update to the app significantly improved performance and phone battery life. but there is still room for improvement, 😀
103 people found this review helpful
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T-Mobile USA
January 5, 2022
Hi Roy, Thank you for the great feedback, we have passed this on to our product team! We are continuing to improve the product and hope you will enjoy the enhancements as they come in.
Karel Jaros
June 21, 2022
When I open the app, it forgets I already onboarded a tracker, so it asks me to scan it again. When I do, it says tracker already onboarded and gives me the option to take me to my tracker. That's just great if the tracker is nearby, but pretty useless if you tried to find it. Setting it up required a call to customer support and even they were struggling to get it to work. I really don't think T-Mobile put much thought into this device and app.
73 people found this review helpful
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T-Mobile USA
June 23, 2022
Hey Karel, thanks for reaching out about your in-app experience. One step I recommend is logging out of the app and logging back in with the T-Mobile ID that you onboarded the device on. If this doesn't help, please email us at Syncuptracker@t-mobile.com or call Customer Care at 611.
Tom McMasters
July 25, 2022
I've had a tracker for a year or so. They did an update a couple weeks ago and now when I try to open the app it flashes the map for a second, tells me, sorry there was an issue opening and try again later. I gave the app all permissions to see if that helped and also Uninstaller and reinstalled. No change. I am still getting notification the the tracker has left and returned home etc. The app just won't open.
37 people found this review helpful
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What's new

Bug fixes and enhancements