Transaction Monitoring Officer - Fraud Prevention Unit (Mashreq Global Network Pakistan)

Job Purpose

As the Transaction Monitoring Officer, this person’s job is to monitor suspicious transactions, devices and systems, if any, on a shift-based 24/7 schedule. Suspicious transactions are to be escalated, acted upon or the customer contacted to obtain verification. These officers will also provide support in investigation suspicious / fraudulent transactions.

Dimensions

Key Result Areas

• transactions on FRMS, FTDH, Enterprise Fraud Management System and any other relevant system working in 24/7 shifts as per the defined schedule
• suspicious transactions identified or reach out to relevant customers to confirm or act upon such transactions
• within the risk team for any investigations or data analytics required
• on the issues faced by customers and discuss the developments needed to improve customer experience
• timely reporting within risk
• relevant regulatory reporting
• market intelligence to make assessments on transactions

Operating Environment, Framework and Boundaries, Working Relationships

24/7 monitoring in shifts

Work from home / Work from office, both allowed

Interaction with customers, internal stakeholders, member banks, law enforcement agencies and government bodies

Problem Solving

Expected to understand the difference between regular and suspicious transactions and take actions accordingly with minimum input / direction

Decision Making Authority & Responsibility

Full autonomy to make decisions with respect to:

Suspicious transactions,

Blocking accounts,

Calling customers against suspicious transactional or device behaviour,

Access to customer account statements and data

Knowledge, Skills and Experience

• 2 - 3 years of experience in transaction monitoring
• Banking experience
• Fraud Risk Management System experience
• Customer handling
• Secondary School Education or Graduate Degree